Introduction #

Make your Call Recording transparent with the 3CX Recording Beep

3CX Recording Beep gives a clear audible beep, ensuring both parties are aware of the ongoing recording. It’s perfect for businesses striving to comply with call recording regulations across countries and maintaining transparency with customers. Customize the beep delay and frequency to suit your needs, ensuring compliance with legal requirements in any jurisdiction. Gain unmatched call transparency, fostering trust with customers by openly informing them about the recording. The setup is simple and efficient, allowing you to integrate the add-on seamlessly. In various scenarios, such as financial institutions, customer support centers, and legal and medical offices, Recording Beep excels in compliance and trust-building. Revolutionize your call recording process by incorporating Recording Beep into your 3CX phone system today for transparency and compliance, avoiding legal complications, and bolstering customer trust.

Key features #

	CALL RECORDING NOTIFICATION	Voiptools Recording Beep offers a distinct and audible signal to indicate that your conversation is being recorded, ensuring transparency and compliance with relevant call recording laws and regulations.
	CUSTOMIZABLE INITIAL DELAY	You can configure the delay (in seconds) before the first beep is played.
	BEEP FREQUENCY SETTINGS	You can choose whether to play the beep only once or throughout the call at a specified interval (in seconds).
	PARTICIPANT AWARENESS	The beep acts as a recording reminder, fostering awareness and promoting mindful communication during calls, particularly valuable in sensitive or confidential discussions.
	LEGAL COMPLIANCE	You can meet legal requirements by being notified of the recording, reducing the risk of legal issues related to unauthorized or undisclosed call recording.

Where can I use 3CX Recording Beep? #

3CX Recording Beep offers valuable applications across various industries:

	FINANCIAL INSTITUTIONS	Banks and other financial establishments rely on call recordings for regulatory compliance and quality assurance. By employing Recording Beep, these organizations ensure adherence to legal requirements while fostering transparency with clients.
	CUSTOMER SUPPORT CENTERS	Call centers that record conversations for training and quality assurance purposes can leverage Recording Beep to inform customers and support agents about the ongoing recording. This feature cultivates a sense of trust and enhances the customer experience.
	LEGAL AND MEDICAL OFFICES	Legal and medical professionals can utilize Recording Beep to notify clients or patients about recorded calls. This helps these professionals comply with industry-specific regulations and maintain privacy standards.

How does it work? #

During a recorded phone call, the 3CX Recording Beep is activated with an initial delay (in seconds) and subsequently emits an audible beep. This beep serves as an alert for both you and the other participant, indicating that the call is being recorded. Depending on your chosen setting, the beep may play only once, serving as the final alert for the call. Alternatively, if you select the option to play the beep continuously, it will emit at a predetermined frequency (in seconds) until the call concludes.

Prerequisites #

Before you begin with the installation steps mentioned in this guide, make sure that your computer meets the minimum requirements stated below for installing 3CX Recording Beep.

• 3CX Version V18 (Professional or Enterprise Version Only)
• Windows 10 or above / Windows Server 2012 or above
• Microsoft SQL Server 2016 or above (Including the free SQL Express edition)
• Microsoft Internet Information Server (IIS) 7.0 or above
• Static IP for VoIPTools and 3CX servers
• .Net 4.7.2 or above

NOTE:

You need a Static IP for both VoIPTools and 3CX servers to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay.

NOTE:

While installing SQL Server, ensure the following,

• Uninstall the previous versions of SQL Management Studio manually before installing the new version.
• Install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio

NOTE:

• When you install IIS, make sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X.

Installation overview #

	DOWNLOAD SOFTWARE	You can order 3CX Recording Beep online at https://www.voiptools.com.  Your order confirmation email will include your license key and a link to download the software.
	INSTALL PREREQUISITES	There are a number of prerequisites that must be installed prior to installing the 3CX Recording Beep. These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server
	INSTALL 3CX ACTIVE DIRECTORY SYNC	This User Guide contains step-by-step instructions to successfully install 3CX Recording Beep. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named RecordingBeepInstaller.exe
	REGISTER YOUR SOFTWARE	You must register your license key to activate 3CX Recording Beep. Your license key is included in your order confirmation email, and can also be found in your order history on our website.

Step By Step Installation Procedure #

The following section guides you through a detailed walk-through of the installation process.

Step 1: Download 3CX Recording Beep #

1. Find the software download link in the Order Confirmation Email, or you can find it in your order history on our website and download the 3CX Recording Bee application.
2. In the Microsoft Defender SmartScreen, click the More Info option.

3. Click the Run Anyway option to start the installation.

Step 2: Install the Prerequisites #

Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required to 3CX Recording Beep. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio.

1. Click the downloaded installer executable to launch the Prerequisites Setup Wizard and click Next.

2. In the Prerequisites window, install all the required prerequisites identified by the installer, or select/ unselect the applications based on your requirements and click Next to continue.

The installer will download and install the selected applications. It may take several minutes to complete.

3. In the Microsoft SQL Server License Terms click the Accept button to acknowledge the license terms and continue.
   • This page appears if you do not have SQL Server Express preinstalled in your device.

4. View the SQL Server Media target location in the Media Location field. If required, you can click the Browse button to change the location. Click Install to begin the installation of SQL Server Express.

SQL server installation is in progress. This may take several minutes to complete.

5. Click the Close button once the prerequisites are installed.

Microsoft SQL Management Studio installation is in progress. This may take several minutes to complete.

6. Click Yes in the Confirmation Message Box to reboot the computer.

Step 3: Start the installation process #

1. Click Next on the 3CX Recording Beep Setup Wizard screen.

2. On the Select Installation Folder window, the Folder field displays the path where the 3CX Recording Beep gets installed. You cannot change the location path.
3. Click Next to continue with the installation.

Step 4: Test Relay Settings #

1. In the 3CX Relay Services window, in the Relay Host field, enter the FQDN of your 3CX server.
2. Enter 8801 in the Relay Port field.
3. Enter the public key you took from VoIPTools Relay services in the Public Key text area.

4. Click the Test Relay Settings to confirm ‘3CX Recording Beep’ can communicate with the Relay services running on the 3CX server.
5. If the ‘3CX Recording Beep’ is successfully able to communicate with the Relay services that run on the 3CX server, a Success message box appears. Click OK. If the test fails, you will not be able to continue until communication with the relay is established.
6. Click Next to continue with the installation.

NOTE:

• You must set the Relay Port to 8801.
• If the Relay test fails, you cannot continue the installation until you establish communication with the Relay. If the test was unsuccessful confirm the following,
  • Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
  • Confirm that you have entered the correct FQDN for the 3CX server.
  • Confirm that the 3CX Recording Beep and Relay use the same port and protocol.

Step 5: Configure the database #

When configuring 3CX Recording Beep, select an existing Microsoft SQL Server instance in your environment. The database server can be a remote SQL Server or a local instance running on the VolPTools server.

1. On the SQL Database window in the Server field, select the desired instance of SQL Server.
2. To use SQL Authentication, uncheck the Trusted Connection checkbox.
3. In the Username and Password fields, enter valid SQL login account credentials.

NOTE:

• We recommend you use SQL Authentication rather than Windows authentication. Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX. Frequently our CFD applications require access to a SQL database. If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.
• To use SQL Authentication, you must configure the SQL server to run in Mixed Mode. If you install SQL Server with our tools, we configure SQL in Mixed Mode.

4. To use Windows Integrated Authentication (not recommended), check the Trusted Connection (Windows integrated authentication) checkbox.

NOTE:

In the Database field, the installer will automatically display the default database name. We encourage you to use the default name. To upgrade or reinstall 3CX Recording Beep, select the current database name from the list.

5. Click the Test SQL Connections buttons to confirm connectivity to SQL Server. and click OK on the Test Results message box.

Step 6: Installing 3CX Recording Beep #

1. Click Install in the Ready to Install window.

The application installation may take several minutes to complete.

2. Check the Launch 3CX Recording Beep checkbox and click Finish when the installation is complete.

Step 7: Register your Software (License tab) #

To ensure the authorization of your license key, it is necessary to complete the registration process. By registering with VoIPTools, you gain access to a range of benefits:

Follow the procedure to register your software,

1. Click the 3CX Recording Beep desktop icon when the installation is successfully done.
2. On the Login page, do the following tasks,
   1. In the Extension field, enter your 3CX extension number.
   2. In the PIN field, enter your 3CX voicemail PIN.
   3. Click the Login button to log in to your account.

NOTE:

The web application can be accessed only by the extensions with Manager rights.

3. On the left side menu click the Licence tab.

4. Enter your License Key and other mandatory information and click the Register button to register your software.

NOTE:

The license key permits you to install this software on one computer. This is not free software.

3CX Recording Beep Web Portal #

The ‘3CX Recording Beep’ web portal lets you register software, configure beep options for desired groups and the desired types of calls, and start/stop the ‘3CX Recording Beep’ service.

NOTE:

Only the users with Manager rights can access the Recording Beep application.

The Web application has the following tabs,

• Settings tab
• License tab
• About tab

Settings tab #

The Settings tab enables you to configure beep settings for the desired group and for the desired type of calls like Queue Calls/Inbound/Outbound calls. You can also configure the beep settings to play only once or as per the configured frequency.

COLUMN NAME	PURPOSE
Group Name	Select the group to play the beep sound. NOTE: You must select the group in which you have the Manager Rights.
Inbound	Plays beep only for inbound calls.
Outbound	Plays beep only for Outbound calls.
Queue	Plays beep only for queue calls
Play Once	Select this box and play the beep only once. Or, uncheck the option if you want to play the beep periodically as per the configured frequency (in secs) NOTE: If you enable the Play Once check box, the 3CX Recording Beep will emit a single beep based on the configured Initial Delay, regardless of the call duration. If you disable the Play Once check box, the 3CX Recording Beep will initially emit a beep according to the configured Initial Delay settings. It will then continue to emit beeps periodically based on the configured Frequency settings for the entire duration of the call.
Frequency	You need to set the number of times you want the beep to play during a call. NOTE: This field gets disabled when you select the Play Once box. NOTE: The minimum frequency value is 15 Seconds.
Initial Delay	The beep sound plays after the set initial delay ( in seconds). As an example, if you set the initial delay to 10, the Recording Beep will play the beep sound after 10 seconds from the start of your call.
Extension	Extension number of the digital receptionist.
Digital Receptionist	Name of the digital receptionist. NOTE: If you select multiple IVRs, the audio gets played as per the order in your database. For example, if you have chosen three IVRs (IVR 1, IVR 2, and IVR 3), the following sequence will occur: The first call will trigger IVR 1. The second call will activate IVR 2. The third call will prompt the playing of IVR 3. For the fourth call, IVR 1 will be played once more.

NOTE:

• You cannot have prompt files with the same name for different IVRs.

• Once you edit any of the beep settings in the Settings screen, you should restart the ‘3CX Recording Beep Service’ in order to apply the changes.

NOTE

The uploaded prompt file, in .wav format, must have an audio duration exceeding one second. Click the link to access 3CX’s audio file conversion feature to convert your audio files into .WAV format.

About tab: #

The About tab has basic information about VoIP Tools and contact details to reach out if you have any questions.

You can find the About tab on the top right of the screen.

NOTE:

Ensure that you have the updated version installed.

Need Support? #

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

24/7 Support Availability #

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you’re based in the USA or India, we’re ready to provide prompt responses to your technical queries.

Windows Event Log for VoIPTools Applications and Services #

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It’s a valuable resource to help you pinpoint and resolve any issues you may encounter.

Join Our Forum Community #

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: https://www.voiptools.com/community/

Real-Time Live Chat Assistance #

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we’ll acknowledge your queries right away.

Efficient Email Support #

To ensure a thorough understanding of your concerns, email us at support@voiptools.com. Describe your issue in detail, and we’ll get back to you within one business day with the support you need.

Reach Us by Phone #

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

Free Support #

If you’ve purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

Paid Support #

For a more hands-on experience, consider our “Installation Support” package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We’ll work closely with you to tailor our applications to meet your requirements.

We’re committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!