Introduction: #

Escape the Beeping Nightmare: Efficient SLA Management with VoIPTools Queue Notifier and 3CX

In the world of 3CX, you can set SLAs on your queue and send breach notifications to specific recipients. However, this feature may result in constant interruptions and beeping, causing a lack of focus. With VoIPTools Queue Notifier, you can send targeted notifications to the right people for efficient communication, replacing the flood of notifications with a smarter approach. Beyond standard email alerts, our tool offers a comprehensive solution to SLA management. Take control of your notifications and streamline communication with 3CX and VoIPTools Queue Notifier for an intelligent SLA management experience.

Prerequisites  #

Before installing ‘3CQueue Notifier (Client)’, you need to ensure that your computer meets the minimum requirements mentioned below:

• 3CX Version V18 (Windows Only)
• Windows 10 or above / Windows Server 2012 or above
• Internet Information Server (IIS) 7.0 or above
• .Net 4.7.2 or above

NOTE:

When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

Installation overview #

	DOWNLOAD SOFTWARE	You can order 3CX Queue Notifier (Client) online at https://www.voiptools.com.  Your order confirmation email will include your license key and a link to download the software.
	INSTALL 3CX QUEUE NOTIFIER (CLIENT)	This User Guide contains step-by-step instructions to successfully install 3CX Queue Notifier (Client). Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named QueueNotifierClient.exe
	REGISTER YOUR SOFTWARE	You must register your license key to activate 3CX Queue Notifier (Client). Your license key is included in your order confirmation email, and can also be found in your order history on our website.

Step-by-Step Installation Procedure: #

The following section guides you through a detailed walk-through of the installation process:

Step 1: Download 3CX Queue Notifier (Client) #

1. Find the software download link in the Order Confirmation Email, or you can find it in your order history on our website and download the 3CX Queue Notifier (Client) application.
2. In the Microsoft Defender SmartScreen, click the More Info option.

3. Click the Run Anyway option to start the installation.

Step 2:  Start the Installation #

1. Click the downloaded installer executable to start the 3CX Queue Notifier setup wizard.

2. On the Select Installation Folder window, view the installation folder. You cannot change the installation path.

3. Click Next to continue with the installation.
4. In the Ready to Install window, click Install to start the installation of the ‘3CX Queue Notifier (client)’.

The application installation progresses. This may take several minutes to complete.

5. Once the installation is complete, check Launch 3CX Queue Notifier (client) check box and then click Finish. The 3CX Queue Notifier (client) configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck Launch 3CX Queue Notifier (client) check box and then click Finish

Queue Notifier (client) as Hidden Icon in System Tray: #

Once you start ‘3CX Queue Notifier (client)’ application, the ‘QueueNotifier service’ starts and the application will be available as a hidden icon in the system tray. From here, you can do the following,

• View the Queue/Ring Group Notifications.
• Configure the Client Settings.
• View the contact details of VoIPTools.
• Exit the Queue Notifier Client application.

Right-click menu options in the system tray #

• On the Windows Taskbar in the Notification area, right-click the VoiPTools Logo to open the Queue Notifier(client) settings menu.

Show: #

1. Right-click the Queue Notifier (client) icon hidden in your system notification area.
2. Select the Show option from the right-click menu.

3. You can view the Queue/Ring Group Notifications on this menu.

Caller	Name	Name of the caller.
	Phone	Phone number of the caller.
Source		Indicates the source from which the information is displayed.
Callers Waiting table	Extension	Queue Number
	Queue Name	Name of the caller’s Queue.
	Callers	Number of callers waiting in the mentioned queue
	Wait Time	Waiting time of the caller in HH:MM:SS format.
	Type	Type of notification. Ring Group notification or Queue notification.

Global Settings: #

To change the Global Settings do the following,

1. Right-click the Queue Notifier (client) icon hidden in your system notification area.
2. Select the Global Settings option in the right-click menu.

3. In the Agent Extension field, enter the extension of the agent to notify.
4. In the VoIPTools Server section,
   1. Enter your FQDN ID in the FQDN field.
   2. Enter your Port number in the Port field.
   3. Select the server protocol in the Protocol list.
5. In the Notifications section,
   1. In the Notification sub-section,
      • Check the Text-to-Speech radio box to send notifications to the agent as voice messages.
      • Check the Beep radio box to send a notification to the agent as a beep sounds.
   2. In the Frequency sub-section,
      • Check the 1-time radio box to play the notification only once.
      • Check the Repeat X radio box to play the notification multiple times.
   3. In the Notify Ever field enter the time (in seconds) to notify the agent after the desired time.
6. Enter the time (in seconds) in Auto-Close after Seconds field to automatically close the notification after the set time.

7. Click Save to save the Client Settings.
8. In the PopUp box, click OK.

Need Support? #

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.