3CX Queue Notifier (Client) V18

Table of Contents

Introduction: #

In 3CX you can set SLAs on your queue, and when your SLA is breached you can send notifications to a select group of people. This does not work as you can get hundreds of notifications and your device keeps beeping every now and then. Sending emails could be one of the alternatives to inform people that their SLA is being breached. But it is not the only way and not the best way to notify people. This is where VoIPTools Queue Notifier comes into the picture.

What do you get from 3CX Queue Notifier? #

Some of the important functions are,

  • Warns staff when queues are approaching SLA limits.
  • Play Chime, text-to-speech, or pre-recorded messages.
  • Warn based on the number of callers and/or max hold time.
  • Set unique notifications for each queue.

Prerequisites  #

Before installing ‘3CQueue Notifier (Client)’, you need to ensure that your computer meets the minimum requirements mentioned below:

NOTE:

When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

Installation:  #

Download the software

You can order ‘3CX Queue Notifier (client)’ on-line at https://www.voiptools.com.  Your order confirmation email will include your license key and a link to download the software
Install Prerequisites

There are a number of prerequisites that must be installed prior to installing ‘3CX Queue Notifier (client)’. These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server
Install 3CX Queue Notifier (client) Application

This User Guide contains step-by-step instructions to install ‘3CX Queue Notifier (client) successfully’.  Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named 3CXQueueNotifierClientInstaller.exe
Register your License Key in the ‘3CX Queue Notifier–Server’ Application

You must register your license key while installing the ‘3CX Queue Notifier-Server’ application so the ‘3CX Queue Notifier-Client’ application will be activated. Your license key is included in your order confirmation email, and can also be found in your order history on our website.

Step-by-Step Installation Procedure: #

The following section guides you through a detailed walk-through of the installation process:

Step 1: Download 3CX Queue Notifier (Client) #

  1. Find the software download link in the Order Confirmation Email, or you can find it in your order history on our website and download the 3CX Queue Notifier (Client) application.
  2. In the Microsoft Defender SmartScreen, click the More Info option.
Figure 1: Microsoft Defender: More info
  1. Click the Run Anyway option to start the installation.
Figure 2: Microsoft Defender: More info screen

Step 2:  Start the Installation #

  1. Click the downloaded installer executable to start the 3CX Queue Notifier setup wizard.
Figure 3: Queue Notifier(Client) Setup Wizard
  1. On the Select Installation Folder window, view the installation folder. You cannot change the installation path.
Figure 4: Installation Folder Location
  1. Click Next to continue with the installation.
  2. In the Ready to Install window, click Install to start the installation of the ‘3CX Queue Notifier (client)’.
Figure 5: Install 3CX Queue Notifier (client)

The application installation progresses. This may take several minutes to complete.

Figure 6: 3CX Queue Notifier (client) installation in the process
  1. Once the installation is complete, check Launch 3CX Queue Notifier (client) check box and then click Finish. The 3CX Queue Notifier (client) configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck Launch 3CX Queue Notifier (client) check box and then click Finish
Figure 7: Installation Complete

Queue Notifier (client) as Hidden Icon in System Tray: #

Once you start ‘3CX Queue Notifier (client)’ application, the ‘QueueNotifier service’ starts and the application will be available as a hidden icon in the system tray. From here, you can do the following,

  • View the Queue/Ring Group Notifications.
  • Configure the Client Settings.
  • View the contact details of VoIPTools.
  • Exit the Queue Notifier Client application.

Right-click menu options in the system tray #

  • On the Windows Taskbar in the Notification area, right-click the VoiPTools Logo to open the Queue Notifier(client) settings menu.
Figure 8: Hidden icon in the system tray

Show: #

  1. Right-click the Queue Notifier (client) icon hidden in your system notification area.
  2. Select the Show option from the right-click menu.
Figure 9: Select the Show option
  1. You can view the Queue/Ring Group Notifications on this menu.
Figure 10: Show menu

Caller NameName of the caller.
PhonePhone number of the caller.
Source Indicates the source from which the information is displayed.
Callers Waiting tableExtensionQueue Number
Queue NameName of the caller’s Queue.
CallersNumber of callers waiting in the mentioned queue
Wait TimeWaiting time of the caller in HH:MM:SS format.
TypeType of notification. Ring Group notification or Queue notification.

Global Settings: #

To change the Global Settings do the following,

  1. Right-click the Queue Notifier (client) icon hidden in your system notification area.
  2. Select the Global Settings option in the right-click menu.
Figure 11: Select Global Settings
  1. In the Agent Extension field, enter the extension of the agent to notify.
  2. In the VoIPTools Server section,
    1. Enter your FQDN ID in the FQDN field.
    2. Enter your Port number in the Port field.
    3. Select the server protocol in the Protocol list.
  3. In the Notifications section,
    1. In the Notification sub-section,
      • Check the Text-to-Speech radio box to send notifications to the agent as voice messages.
      • Check the Beep radio box to send a notification to the agent as a beep sounds.
    2. In the Frequency sub-section,
      • Check the 1-time radio box to play the notification only once.
      • Check the Repeat X radio box to play the notification multiple times.
    3. In the Notify Ever field enter the time (in seconds) to notify the agent after the desired time.
  4. Enter the time (in seconds) in Auto-Close after Seconds field to automatically close the notification after the set time.
Figure 12: Global settings
  1. Click Save to save the Client Settings.
  2. In the PopUp box, click OK.
Figure 13: PopUp box

Support #

Visit our website to access our on-line manuals and receive quick answers to most of your questions. Otherwise, you can contact us by phone, email, live chat and on the VoIPTools forums.

Support Hours (USA and India) #

Our team is ready to assist you with answers to your technical questions and we now offer 24/7, 365 days a year.

Windows Event Log (Applications and Services VoIPTools) #

The Windows Event Log lists various errors, information messages and warnings related to all our VoIPTools applications and services. The data here can be used for troubleshooting various application errors.

Forums #

Our forum is intended for VoIPTools customers to collaborate on real-life challenges, solutions and best practices. You can participate on our forum at: https://www.voiptools.com/community/

Submit a Bug #

If you suspect a bug in any of our VoIPTools products, you can bring it to our notice by reporting your issue at: https://www.voiptools.com/report-a-bug/

Live Chat #

Our chat support team is ready to acknowledge your queries in real-time. You can start a live chat with us by simply clicking on the Live Chat button at the lower right corner of our web page.

Email #

You can email us at: support@voiptools.com. Be sure to describe your issue in detail. We’ll get back to you within one business day of receiving your request.

Phone #

You can call us at +1 801-642-4655 to reach a representative. VoIPTools will accept calls at this number from 8:00 AM to 6:00 PM (Central Standard Time).

Support Services #

Free Support: #

If you purchased our products through a VoIPTools Partner, your Partner will provide first level support. Partners have access to 100% free technical support, provided they participate actively in the troubleshooting process.

VoIPTools customers have access to our on-line manuals and we will respond to emails (next business day) and live chat, but we will not login to your servers remotely.

Paid Support: #

If you purchase “Installation Support’ our support team can login to your servers and install and configure all our tools for you. This includes installing SQL Server Express and Internet Information Server if required. Our team will work with you to configure our applications to best meet your needs.

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