Introduction #
Enhance Emergency Response and Safety with 3CX Emergency Notifier: Take Control of Your Notifications
Take control of emergency notifications with the powerful 3CX Emergency Notifier. This tool lets you manage all aspects of your emergency alerts, including content, recipients, and communication methods such as email, SMS text, and phone calls. It also lets you guide emergency responders to the precise crisis location effortlessly. Additionally, you can program panic buttons and continuous alarms on your phone for added security. Whether you oversee a small educational institution or a large campus, the ability to quickly identify 911 callers is crucial. The 3CX Emergency Notifier provides precise information to your responders, ensuring they know exactly where to go. This solution fully controls 911 notifications, allowing you to customize content, recipients, and communication channels. It enhances safety, streamlines emergency response procedures, and is an indispensable tool for educational facilities and businesses with multiple buildings. Don’t miss out on this essential solution for effectively managing emergency notifications in your organization.
Why choose 3CX Emergency Notifier? #
EFFORTLESS EMERGENCY COMMUNICATION | Ensure seamless communication with your chosen emergency responders by effortlessly sending them emails, texts, or phone calls. | |
REAL-TIME PRECISION | 3CX Emergency Notifier offers real-time location information in emergency situations, allowing for immediate and accurate identification of the incident’s exact whereabouts. It enables swift identification of the incident’s specific floor, proximity to pillars, or even within cubicles. | |
SEAMLESS DISPATCH | The 3CX Emergency Notifier is designed to efficiently guide emergency responders to the accurate location. With its powerful capabilities, this tool enables the export of extension locations to your carrier, ensuring a reliable and effective emergency response system. | |
INSTANT EMERGENCY ALERT | Improve convenience and peace of mind with the 3CX Emergency Notifier. This device enables easy activation of an alarm by pressing a button on your phone, and simple deactivation with another button press. It empowers you to maintain control and swiftly respond to emergencies, all with a user-friendly interface. | |
ENHANCED INSIGHTS | Analyze the event log extensively to obtain valuable insights on sent notifications and the involved individuals. This will aid in enhancing your notes for future reference and better comprehension. | |
ONE TIME INSTALLATION | This product offers a simple and efficient installation process, enabling you to manage 911 notifications effectively via an intuitive web portal. Achieve complete control and tranquility with minimal effort by utilizing a user-friendly interface. |
Prerequisites #
Before you begin with the installation steps mentioned in this guide, you need to ensure that your computer meets the minimum requirements mentioned below for installing the 3CX Emergency Notifier.
PREREQUISITE | PURPOSE |
---|---|
3CX Version V20 | 3CX Emergency Notifier is designed to work seamlessly with this version for enhanced features and performance. |
Windows 10 or above / Windows Server 2012 or above | These operating systems provide the necessary environment for the application to run efficiently. |
IIS Features and Configuration – VoIPTools | IIS is needed as a web server to host and manage web-based applications and services. |
.NET Framework 4.7.2 (Web Installer) | This framework provides essential components for running and developing applications. |
VoIPTools Universal Updater | This component is necessary for updates, ensuring the application remains current and functional. |
Microsoft SQL Server 2014 or above (Including the free SQL Express edition) | 3CX requires Microsoft SQL Server 2014 or later for database management. |
Static IP for VoIPTools and 3CX servers | This is to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay. |
Port number 5600 opened on your device | Port 5600 is a specific network port used by 3CX for communication purposes. Opening this port on the device’s firewall allows incoming and outgoing traffic to pass through, enabling the 3CX software to send and receive data over the network effectively. |
NOTE:
- Since the add-on ‘3CX Emergency Notifier’ includes a CFD application, you will need to install either Pro or Enterprise version of 3CX
- Windows 8 has a much better Text-To-Speech engine compared to Windows 7
- When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio
- When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X
Installation overview #
DOWNLOAD SOFTWARE | Download the setup application from the VoIPTools website or you can find the download link in the Order Confirmation Email. | |
INSTALL PREREQUISITES | You must install several prerequisites before installing the 3CX Emergency Notifier. The Advanced Installer identifies and installs these applications automatically. Click here to learn about the required prerequisites. | |
INSTALL 3CX EMERGENCY NOTIFIER | This User Guide contains step-by-step instructions to successfully install the 3CX Emergency Notifier. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named EmergencyNotifierInstaller.exe | |
CHECK FOR DEFAULT DATA IN DATABASE SERVER | To verify if you have successfully installed the 3CX Emergency Notifier application, you need to log into the database and check for default data in the basic tables. | |
INSTALLING THE DESKTOP ALERT APPLICATION | In addition to sending emergency notifications by phone, email, and SMS text, you can also receive notifications on your desktop. | |
LOGIN TO THE WEB APPLICATION | You can now log in to the web application using the extension number and the PIN. |
Step-by-step Installation Procedure #
The following section guides you through a detailed walk-through of the installation process.
Step 1: Download Software #
Find the software download link in the Order Confirmation Email, or you can download the application by following the procedure,
- Open your browser and go to the VoIPTools official website or click here to get redirected to the website.
- Search for the Emergency Notifier Application and click the Download button to download your application.
Step 2: Install the Prerequisites #
Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required for the 3CX Emergency Notifier. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio.
- Click the downloaded installer executable to launch the Prerequisites Setup Wizard and click Next.
- In the Prerequisites window, install all the required prerequisites identified by the installer, or select/ unselect the applications based on your requirements and click Next to continue.
The installer will download and install the selected applications. It may take several minutes to complete.
- In the Microsoft SQL Server License Terms click the Accept button to acknowledge the license terms and continue.
- This page appears if you do not have SQL Server Express preinstalled in your device.
- View the SQL Server Media target location in the Media Location field. If required, you can click the Browse button to change the location. Click Install to begin the installation of SQL Server Express.
SQL server installation is in progress. This may take several minutes to complete.
- Click the Close button once the prerequisites are installed.
Microsoft SQL Management Studio installation is in progress. This may take several minutes to complete.
- Click Yes in the Confirmation Message Box to reboot the computer.
Step 3: Start the installation process #
- Click Next on the 3CX Emergency Notifier Setup Wizard screen.
- On the Select Installation Folder window, the Folder field displays the path where the 3CX Emergency Notifier gets installed. Click Next to continue.
NOTE:
You cannot change the location path.
Step 4: Configure the Relay Services: #
- In the 3CX Relay Services window, in the Relay Host field, enter the FQDN of your 3CX server.
- Enter 8801 in the Relay Port field.
- Enter the JWT public key you took from VoIPTools Relay services in the Public Key text area. Click here to know more.
- Click the Test Relay Settings to confirm that the ‘3CX Emergency Notifier’ can communicate with the Relay services running on the 3CX server.
- If the ‘3CX Emergency Notifier’ is successfully able to communicate with the Relay services that run on the 3CX server, a Success message box appears. Click OK. If the test fails, you will not be able to continue until communication with the relay is established.
NOTE:
- You must set the Relay Port to 8801.
- If the Relay test fails, you cannot continue the installation until you establish communication with the Relay. If your Relay test failed then confirm the following conditions,
- Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
- Confirm that you have entered the correct FQDN for the 3CX server.
- Confirm that the 3CX Emergency Notifier and Relay use the same port and protocol.
Step 5: Configure the database #
When configuring the 3CX Emergency Notifier, select an existing Microsoft SQL Server instance in your environment. The database server can be a remote SQL Server, or a local instance running on the VoIPTools server.
You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.
SQL Authentication #
- Enter your server name in the Server field.
- If using the free SQL Express Edition, the default SQL Instance name is SQLExpress.
NOTE:
- If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
- If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.
- Enter your credentials in the Username and Password fields.
NOTE:
Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.
- Select or enter the 3CX Emergency Notifier in the Database dropdown.
- In the Test SQL Connections section, click the Tool button to test the connection and click OK in the Test Results popup box.
- Click the CFD button to test the CFD connection and click the OK button in the Test Results popup box.
Windows Integrated Authentication #
- To use Windows Integrated Authentication check the Trusted Connection (Windows integrated authentication) checkbox.
- The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.
- In the Test SQL Connection section, click the Tool button to test the connection.
- Click the Next button which gets enabled when the database connection is successful.
NOTE:
We encourage you to use SQL Authentication rather than Windows authentication. Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX. Frequently our CFD applications require access to a SQL database. If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail. To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”. If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.
Step 6: Installing 3CX Emergency Notifier #
- Click Install in the Ready to Install window.
The application installation may take several minutes to complete.
- Check the Launch 3CX Emergency Notifier checkbox and click Finish when the installation is complete.
Step 8: Check for default data in the database server #
To verify if you have successfully installed the 3CX Emergency Notifier application, log into the database and check for default data in the basic tables.
- Log into the SQL database.
- In the Object Explorer accordion, expand Databases and then expand Tables
- From the tables list
- Open dbo.EmergencyNumbers table to see the emergency contact number “911”
- Open dbo.Messages table to see message type for the emergency number as Email, SMS and Email Subject.
- Open dbo.NotificationSettings table to see the emergency contact number “911”
- Open dbo.Settings table to see the default database settings.
Step 9: Installing the Desktop Alert Application #
In addition to sending emergency notifications by phone, email, and SMS text, you can also receive notifications on your desktop.
The following instructions outline how to install the desktop notification application:
NOTE:
- Before you launch the application, you must ensure Microsoft .Net Framework 4.6.1 (x86 and x64) is installed in your device. If the above component is already installed, you can launch the application. Otherwise, follow the instructions as outlined below to install the component.
- The Desktop Notifications application receives events and client software updates from the VoIPTools server. You will need to configure your public facing and Windows firewalls to open ports 5600 TCP and 5610 TCP.
- In the File Explorer, navigate to C:\\ProgramData\VoIPTools\Data\Http\wwwroot\3CX Emergency Notifier\Alert
- Double-click EmergencyAlertUpdater to display Emergency Alert URLUpdate popup.
- In the Emergency Alert URLUpdate popup, enter your URL in the format http://localhost:5600/Alert/EmergencyAlerter.htm and click Update.
NOTE:
- It is important that your FQDN resolve to an IP address that is accessible by your client workstations. If, for example, your VoIPTools server is hosted in the cloud, the FQDN should resolve to the public IP address of your VoIPTools server. It may be necessary to update your DNS, or you can update the workstation’s Host file to map the FQDN to an accessible IP address.
- In the Emergency Alert Application Update URL popup, click OK.
- Double-click the Setup application.
- In the Application Install screen, click the Install button to start the installation.
The application starts to install. This may take a few minutes to install.
- Open the web browser and in the address bar enter the following URL,
http://localhost:5600/Alert/EmergencyAlerter.htm
NOTE:
Replace with your local host value in the place of URL mentioned above.
The following web page appears:
- Click Install to install the prerequisites.
- On the taskbar and in the notification area, click the Show Hidden Icons icon to display notification area overflow
- In the notification area overflow, right-click on the Emergency Alerts icon and in the right click menu, click Preferences.
- In the Preferences screen and in the Server URL field, enter the URL:
NOTE:
- In the URL mentioned above, replace it with your FQDN value.
- Click Save to save the url and then click Close to close the Preferences screen.
- In the notification area overflow, right-click on the Emergency Alerts icon and in the right click menu, click Exit to exit from the Emergency Alerts.
- On the desktop, click the 3CX Emergency Notifier icon to launch the application.
NOTE:
Emergency Notifier gives you an desktop alert whenever you recieve a call to the emergency number. The ALERT popup has the following details,
Step 10: Log In to the Web Application #
Follow the procedure to register your software,
- Click the 3CX Emergency Notifier desktop icon to launch the web application.
- On the Login page, do the following tasks,
- In the Extension field, enter your 3CX extension number.
- In the PIN field, enter your 3CX voicemail PIN.
- Click the Login button to log in to your account.
NOTE:
You can login only as a Manager in 3CX Emergency Notifier.
Web Portal #
To access the 3CX Emergency Notifier web portal, click the Web Portal button on the Configuration application, or click on the 3CX Emergency Notifier Web desktop icon created during the installation process.
Login Rights #
The 3CX Emergency Notifier is accessible only by the Manager extensions. This is done to enhance security by controlling access to sensitive information.
Settings menu #
The Settings screen lets you register 3CX Emergency Notifier, configure general settings, email server, voice settings, and customize brand settings.
Hover over the mouse on the Settings tab to display the drop-down menu with the following menu options:
- Emergency Notifier Settings
- Site Settings
Emergency Notifier Settings #
Emergency Notifier Settings lets you do the following,
- Configure general settings
- Configure Automated Test Settings,
- Configure email server
- Configure voice settings.
- Register 3CX Emergency Notifier
General tab #
Start/ Stop | A windows Service (3CX Emergency Notifier) runs in the background monitoring for emergency calls. You can monitor the status of this service here (Running, Stopped, Unknown). |
Refresh | Link will update the status if changes to the service status were made directly in the Windows Service Snap-in. |
Status | Shows the current state of the Windows service (Started/ Stopped). |
NOTE:
If you make changes to ‘Settings’, it is necessary to stop and start the service.
Automated Test tab #
It is an inbuilt testing feature that lets you test the working of the 3CX Emergency Notifier.
Configure Automated Test Settings: #
Follow the procedure to configure the automated test settings,
- In the User Extension field, enter the extension number having a registered functioning phone.
NOTE:
- You must ensure the use of a physical phone to test the working of the 3CX Emergency Notifier
- The User Extension must be a member of a dedicated test extension group.
- In the User Phone list, select the type of phone that you have configured the User Extension.
NOTE:
Automated Test supports Desktop phone, soft phone, mobile phone and electron phone.
- In the Emergency Number field, enter the emergency number for Automated Test.
NOTE:
You must configure specific contacts to recieve test notifications. Click here to know how to configure contacts to recieve test notifications in the 3CX Console Management.
Schedule an Automated Test: #
You can schedule an automated test using the Task Scheduler. Follow the procedure to schedule an automated test,
- In your device, open the Task Scheduler application.
- In the Task Scheduler Library dropdown right-click the Microsoft folder.
- Click the Create Task option to create a schedule.
- On the General tab, in the Name field, enter a name for the task.
- In the Triggers tab click the New button to create a new trigger.
- In the Start field, set the date and time at which you want to start the automated test and click the OK button.
- In the Action tab, click the New button.
- In the Programme/Script field, click the Browse button enter the file location and click the OK button. The default file path is “C:\Program Files\VoIPTools\3CX Emergency Notifier\EmergencyNotifierTestIVR\EmergencyNotifierTestIVR.exe.”
You can see the task added to the Task Scheduler.
Configure Email Server (Email tab) #
The Email tab lets you set up and configure the email server settings, including the server address, port number, authentication credentials, and reply email addresses. It aims to enable seamless communication between the 3CX Phone System and the designated email server for sending notifications.
Follow the procedure to configure the email server settings,
- In the Email tab, under the Email Server section, in the Server field, enter the IP address or Fully Qualified Domain Name (FQDN) of your email server.
- Examples: 192.168.1.20 or mail.mydomain.com
- In the Port field, enter the SMTP Port number.
- The default port number is 25.
- In the From Email: field, enter the reply email addresses for email and SMS notifications.
- In the Authentication section, enter Username and Password.
- Click the Test button to test if Email Server is able to communicate with 3CX Phone System.
- Click the Save button to save the data.
Configure Voice Settings (Voice tab) #
The 3CX Emergency Notifier is capable of initiating phone calls to your designated contacts and delivering a pre-recorded or dynamically generated message. In the case of a dynamically generated message, it can include specific details about the extension from which the emergency call was made. To provide you with greater flexibility, the following settings enable you to customize certain characteristics of the voice utilized for the dynamic recording.
3CX Emergency Notifier has two TTS options,
- Windows TTS
- Amazon Poly TTS
Windows TTS #
Select TTS Type: Windows TTS if you want to create dynamic play files by using the voices installed in your computer.
- Select the preferred culture in the Locale dropdown.
- From the Voice Name drop-down list, select the voice that you want to use for dynamic recordings. Usually, this field displays all of the voices installed on the computer.
- From the Gender dropdown, select Male or Female so that the Emergency Notifier will play the .wav file in a male or female voice.
- From the Volume drop-down list, select the volume that you want to apply for your recording.
- From the Speech Rate drop-down list, select the desired speech rate to adjust the speed of the speech.
- Click the Test button to test your settings or click the Save button to save your settings.
Amazon Polly #
Select TTS Type as Amazon Polly if you want to create a self Identification Message (.wav file) using Amazon Web Services.
- Select the preferred culture in the Locale dropdown.
- In the Voice Name drop-down list, select the voice for dynamic recordings. Usually, this field displays all of the voices installed on the computer.
- In the Amazon Id and Amazon Key fields, enter valid details. To learn how to create an Amazon Web Services (AWS) account and generate an AWS access key ID and secret key ID, click here.
- Click the Test button to test your settings or click the Save button to save your settings.
NOTE:
The TTS functionality works only with the Emergency Number and it does not works with Speed Dial numbers.
Site Settings #
Site Settings enable you to customize branding settings for the application that include the following:
- Customize the gradient color of the Application Header
- Customize grid color in screens that display grid data
- Customize the logo on the Application Header
- Customize ‘Header Title Prefix’ on the Application Header
Follow the procedure to customize your 3CX Emergency web application,
- Hover over the mouse on the Settings tab and select the Site Settings option from the drop-down menu.
- Perform any of the desired customizations and click the Apply button to save your customizations.
Customize Application Title Header – Gradient Color #
- In the Header Colour section do the following,
- Select the top paint from the Top Colour color palette.
- Select the bottom paint from the Bottom Colour color palette.
- Click Apply to Save the settings.
Customize Grid Color #
- From the Grid Color palette, select the color that you want to display for the grid in screens that display grid data
- Click Apply to save your settings.
Customize Logo #
- If you are uploading the logo for the first time then,
- In the Custom Logo section, click Choose File button to choose a logo from your device.
- Select the uploaded logo from the Select Logo dropdown list.
- Click Apply to save your changes.
- If you have uploaded the logo,
- Select the uploaded logo from the Select Logo dropdown list.
- Click Apply to save your changes.
Customize ‘Header Title Prefix’ Text #
- In the Header Title field, enter the text that you want the application to display as a ‘prefix’ for the existing title in the application header.
- Click Apply to save the header title prefix.
The final result of the page when you do all the customizations,
Log Screen #
The Log screen presents a comprehensive inventory of all event logs recorded from the moment you installed the 3CX Emergency Notifier. This valuable information encompasses the precise date and time of each event, along with essential details such as extension, phone number, floor, pillar, cubicle, street, city, state/province, and postal code.
You can also click the Expand button to view the persons contacted by the extension.
Extensions Screen #
In the Extensions screen, you can import extensions from either the 3CX phone system or a CSV file, as well as export the extension records in various formats such as PDF, XLS, XLSX, RTF, or CSV.
In the Extension screen, you can do the following tasks,
- Import extensions to the web application.
- Add a new extension.
- Delete an existing extension.
- Export extensions to your local device.
Import Extensions #
You can import extensions in two ways,
- Import extensions from 3CX.
- Import extensions from your local device.
Import Extensions from the 3CX Phone System #
- In the Extensions screen, select the 3CX radio button.
- Click the Import Extensions button.
- Click Save to save the imports.
Import Extensions from the CSV file #
- In the Extensions screen, select the CSV radio button
- You can select either one or both of the following options and set rules for importing the CSV file,
- Skip Header:
- Wipe & Replace:
- Click the Browse button and select the file to import. Click Import Extensions to import your extensions.
Add New Extension #
Follow the procedure to add a new extension,
- In the Extensions screen, click the Add button to add a new extension.
- In the Extension field, enter a valid extension number.
- In the First and Last fields, enter the first and last name of the contact respectively.
- Enter valid Mobile, Floor, Pillar, Cubicle, Address, City, State/ Province and Zip Code details for the new extension.
- Click Save to save the extension.
NOTE:
You can create multiple extensions (batch edits) before you save the data.
Delete an existing extension #
Follow the procedure to delete an extension,
- Click the Delete button beside the extension you want to delete.
- In the Confirmation popup, click OK to confirm your deletion and the Save button to save your changes.
Export contacts #
You can export the contacts to your local device in the following formats
- PDF format
- XLS/XLSX format
- RTF format
- CSV format
Sample PDF format #
The following image represents a sample PDF exported from 3CX Emergency Notifier,
Sample XLS/XLSX format: #
The following image represents a sample XLS/XLSX exported from 3CX Emergency Notifier,
Sample RTF format #
The following image represents a sample RTF exported from 3CX ‘Emergency Notifier
Contacts Screen #
The purpose of this feature is to enable you, as the user, to add and save new contacts or delete existing contacts. This feature empowers you to enter multiple contact details, including First Name, Last Name, Phone Number, Email Address, and SMS Address. Furthermore, you have the option to include extension groups for each contact.
Add New Contact #
- In the Contacts screen, click Add to add a new contact.
- In the First field, enter the First Name of the contact.
- In the Last field, enter the Last Name of the contact.
- In the Phone field, enter the Phone Number of the contact.
- In the Email field, enter the valid Email Address of the contact.
- In the SMS Address field, enter the valid SMS Address of the contact.
- Click the Expand button to add extension groups.
- In the Extension Group box, click Add to add a new extension group.
- Click Save to save the extension group.
- Click Save to save the contact.
NOTE:
Group managers receive notifications for speed dial and emergency number calls made by their group members, but not for calls made by members of other groups. This system ensures confidentiality and efficient notifications.
NOTE:
You can create multiple contacts (batch edits) before you save the data.
Delete an existing contact #
Follow the procedure to delete an existing contact,
- Click the Delete button beside the contact you want to delete.
- In the Delete Confirmation popup, click OK to confirm your deletion and click Save to save your changes.
Speed Dials Screen #
When you receive a call within a ‘Speed Dial’ group, you will immediately be notified via both email and SMS, allowing for flexible communication options. To specify your preferred notification type for the speed dial group, simply indicate your choice by selecting the corresponding check boxes for email and/or SMS.
You have access to two manually created CFD extensions, each with its unique identification number: the ‘Voice App Extension’ and the ‘Alarm Extension.’ The ‘Voice App Extension’ has been seamlessly integrated into the phone system to ensure a smooth connection between incoming calls and their respective contacts. Once a contact answers the call, the ‘Voice App Extension’ internally activates the corresponding ‘Alarm Extension,’ which in turn triggers the playback of a customized audio file specifically tailored to the contacted individual.
NOTE:
Only the ‘Voice App Extension’ is accessible to you as a customer, while the ‘Alarm Extension’ remains strictly confidential.
This screen lets you do the following tasks,
- Create a speed dial
- Add contacts to the speed dial
- Delete the existing speed dials
- Remove existing contacts in the speed dial.
NOTE:
The speed dial only functions when you select an audio file for sending SMS.
Create Speed Dial #
Follow the procedure to create a new speed dial,
- Click the Browse button to upload a new audio file.
NOTE:
You can upload only .WAV audio file type. Click the link to access 3CX’s audio file conversion feature to convert your audio files into .WAV format.
- In the Speed Dials screen, click the Add button to add a new speed dial.
- Enter a valid voice app extension and an alarm extension in the Voice App Extension field and Alarm Extension fields respectively
- In the Description field, enter the description for the speed dial call.
- Check the Email and SMS checkboxes to apply the notification type for the speed dial call
NOTE:
You must ensure that there is not restrictions on outbound rules on groups and extensions to make external calls.
- Check the Repeat check box if you want to repeatedly play the ‘Audio’ file for the speed dial call
- From the Audio drop-down, select the uploaded audio file. This file will play as the alarm for the speed dial call.
- Click the Publish link to create ‘Voice App Extension’ and ‘Alarm Extension’ in the PBX system
NOTE:
Once you publish the speed dial, ‘Voice App Extension’ and ‘Alarm Extension’ will be created in the PBX system with the name same as that of ‘Description’ you mentioned for the speed dial, extended by the terms ‘Notification’ and ‘Alarm’ for ‘Voice App Extension’ and ‘Alarm Extension’ respectively.
Add New Contact to Speed Dial #
- On the Speed Dials screen, click the Expand button beside any notification that you want to add a contact.
- Select the Add Contacts icon.
- In the Contact Name list, select the desired contact and click Save to save the contact.
- Click the Publish link to publish the speed dial.
NOTE:
When you publish a Voice Application Extension, certain services undergo a restart process, causing interruptions to ongoing live calls.
Set SMS Message as Audio #
If you have not selected any audio file in the Audio field then, the ‘SMS’ notification that you set for the extension in the Messages tab plays as voice file for all the extensions that received the notification. Follow the procedure to set the SMS message as audio for speed dials.
- In the top menu click the Messages tab.
- On the Messages screen, below the Notification Messages, select the speed dial extension from the Extension drop-down.
- In the SMS section, enter the SMS you want to play as audio.
- Click the Update button to save the SMS message.
- Switch to Speed Dials tab and click the Publish button to publish the speed dial.
- Restart the service to save your changes.
Delete a speed dial #
Follow the procedure to delete an existing speed dial,
- In the Speed Dials screen, click the Delete button beside the VoIP App Extension column to delete an item.
- In the Delete Confirmation popup, click OK to confirm your deletion. Click Save to save your changes.
Delete contacts associated with speed dial #
Follow the procedure to delete existing contacts associated with speed dial,
- In the Speed Dial screen, click the Expand button beside the VoIP App Extension column to view the contacts associated with the speed dial.
- Click the Delete button to delete the contacts and click OK in the Delete confirmation popup.
- Click Save to save your changes.
Emergency Numbers Screen #
When an emergency call is initiated, the system immediately dispatches a notification to all the extensions within the designated extension group linked to that particular emergency number. To obtain a comprehensive inventory of all emergency numbers, simply navigate to the Emergency Numbers screen.
The Emergency Numbers screen has two sections,
Section Name | Purpose |
---|---|
External Numbers | Displays the list of external numbers that are published in 3CX Console Management. |
Internal Numbers | Displays the list of internal numbers that are created within the 3CX Emergency Notifier application for testing purposes. |
Upload Audio Files to an Existing Emergency Number #
Before proceeding with the following instructions, make sure you have the audio file in .WAV format in your local device.
- Click the Browse button to upload an audio file.
NOTE:
You can upload only .WAV audio file type. Click the link to access 3CX’s audio file conversion feature to convert your audio files into .WAV format.
- In the File Upload popup double click the audio file or select the desired audio file and click Open to upload to the application
- In the Play File field, select an uploaded audio file and click Save Click Save to save the data.to save the data.
NOTE:
If you have not selected any audio file in the ‘Play File’ field then, the ‘SMS’ notification that you set for the extension will play as voice file for all the extensions that received the notification.
Create a New External Emergency Number: #
- Click here to learn to create a new emergency number.
- Restart the 3CX Emergency Notifier service to replicate the emergency numbers created in 3CX Console Management.
Create New Internal Emergency Number #
The internal emergency number is a random number that is created only for the internal testing purposes. Follow the procedure to create a new internal emergency number.
- Click the Add button.
- Enter a random number in the Number field and a short description in the Description field.
- The Number and Description fields cannot be empty.
- Double click the Play File filed to open the audio list and select the desired audio for the internal emergency number.
- Click the Save button to save your internal emergency number.
Messages Screen #
The Messages screen empowers you to compose and send email and SMS notifications specifically targeted at a designated speed dial group or emergency contact. This interface allows you to actively generate a new email or SMS message, or make modifications to an existing one, as per your requirement.
Create Email Message #
- In the Messages screen, under Notification Messages, select the extension from the Extension drop-down to send the email notification
- In the Email Subject field, enter the subject of the email.
- In the Design editor, enter the email content to notify the selected speed dial group or emergency number. You can also use in-built Field Variables to draft an email.
- Click Update to create the email notification
Create SMS Message #
- In the Messages screen, under Notification Messages, select the extension from the Extension drop-down to send the SMS notification
- In the SMS Message text area, enter the SMS content to notify the selected speed dial group or emergency number. You can also use in-built Field Variables to draft your SMS.
- Click Update to create the SMS notification
Field Variables #
You can personalize the content of emergency notification emails and SMS text messages. By utilizing field variables, you can establish designated placeholders (variables) that display dynamic content for each notification, such as the current date and time, extension number, individual’s name, and more.
To generate a field variable, enclose the field name within brackets. For instance, the field variable “[Extension]” will be substituted with the specific extension number of the individual who initiated the emergency call.
Below is a table enumerating the field variables that are accessible for insertion into the text of the notification emails and SMS text messages:
[LogDateTime] | Date and time at which message was drafted. |
[Extension] | Extension number to whom the message is sent. |
[FirstName] | First name of the extension. |
[LastName] | Last name of the extension |
[Phone] | Name of the state in which the building is located. |
[Floor] | Floor number |
[Pilar] | Pillar Number |
[Cubicle] | Cubicle number |
[BuildingAddress] | Address of the building |
[BuildingCity] | Name of the city in which the building is located |
[BuildingState] | Name of the city in which building is located |
[BuildingZipCode] | Mobile number of the extension. |
Locations Screen #
The ‘Locations’ screen grants you the capability to create a location (building) by linking an IP address range to the designated group. As a user transitions from one location to another, the ‘3CX Emergency Notifier’ promptly modifies the group by taking into account the phone’s IP address.
You can perform the following tasks in the Locations screen,
- Create a new location
- Delete the existing location
- Associate a single IP address with a different location within a subnet
NOTE:
To use the Locations feature you must run the Emergency Alerter application.
Create a New Emergency Group #
Follow the steps to create a new locations group,
- On the 3CX Console Management in the left side bar, click the Admin menu.
- In the Admins menu, click the Departments tab.
- Click the Add button to add a new department.
- Enter the details of the new department in the Add Department popup.
- Click on the Department you created to add extensions to the department.
- Click the Add button to add extensions to the department.
- Select the extensions for your departments in the Add Members popup.
NOTE:
An extension can be associated with only one group at a time. If you add the same extension to another group, it will not work.
For instance, let’s consider an example: Extension 5555 is initially part of Building A. If you decide to add extension 5555 to Building B, the system will automatically transfer its location from Group A to Group B. This ensures that an extension is always linked to a single group, preventing duplication or conflicting assignments.
- Click here to create a new emergency number and continue with the procedure.
- On the 3CX Emergency Notifier in the Locations screen, click the Add button.
- From the 3CX Emergency Group dropdown, select the group created in 3CX to add the IP address range.
NOTE:
‘3CX Emergency Notifier’ retrieves the ‘Emergency Group’ details from ‘3CX Management Console’ and displays them in the ‘3CX Emergency Group’ dropdown list.
- In the IP Address field, enter the IP Address range in either of the two supporting formats as mentioned in the example below:
- Format 1: 192.168.5.0/24 which means that the IP range is from 192.168.5.0 to 192.168.5.24
- Format 2: 192.168.5.0-192.168.5.24 which means that the IP range is from 192.168.5.0 to 192.168.5.24
- Click Save at the footer of the page to save your data.
Delete locations #
Follow the procedure to delete existing locations,
- In the Locations screen, click the Delete button beside the 3CX Emergency Group column to delete the desired location.
- In the Delete Confirmation popup click OK to confirm your deletion.
- Click Save to save your changes.
Associate a single IP address with a different location within a subnet #
To associate a specific single IP address with a different location within a subnet, you must divide the IP address range and allocate them to their respective locations.
Assuming you have a subnet mask with the range 192.168.5.0 – 192.168.5.254 and you wish to associate the particular IP address 192.168.5.100 with a distinct location, follow these steps:
- Establish a location for the IP address range 192.168.5.0 – 192.168.5.99.
- Create a separate location for the IP address 192.168.5.100.
- Generate another location for the IP address range 192.168.5.101 – 192.168.5.254.
By dividing the IP address range and allocating the specific addresses to their respective locations, you can effectively associate a particular IP address with a different location within the subnet.
NOTE:
You can use the IP range available from 1 to 255
Create an Emergency Number in 3CX: #
You can create an emergency number in the 3CX Console Management. Follow the procedure to create a new emergency number,
- On the 3CX Admin Console, in the left side panel click the Admin option.
- In the Admin dropdown, Click the System menu.
- In the System dropdown, click the Emergency option.
- In the Emergency Numbers screen, click the Add button to add an emergency number.
- On the Add Emergency Number screen, do the following,
- In the Rule Name field, enter a name for your emergency number.
- In the Number field, enter the desired emergency number.
- In the Calls From Extensions field, enter the extensions from which you want to receive the emergency calls.
NOTE:
To get emergency numbers from all the extensions leave this field blank.
- In the Calls from Extension Groups field, click the Add button and select the desired extension groups in which the selected extension is present.
- Click the OK button to save the emergency number settings.
NOTE:
- The extension entered in the Calls From Extensions field should be part of the extension groups in the Calls From Extensions Groups section.
- Leave the Numbers field empty to get emergency calls from all the extensions.
In the Emergency Notifier web application, you can see the emergency number added.
Generate Amazon Associate Product Advertising API Keys #
Click here to learn how to create an Amazon Web Services account and generate Amazon Web Services Access Key IDs and Secret Key IDs.
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