Introduction #

Any business can become more successful with happy and returning customers only when you implement good business ideas and follow great marketing plans. For this, you need to look for an easier way to connect with your customers to satisfy them with your services. 3CX Click-to-Call is a web-based communication that allows your website customers to enter their phone number and click on a button to initiate an immediate phone connection with your service. It is not only a free call for the customer but is also a super easy way to request a call. You can set the extension of your choice based on your requirement. With this feature on your website, you can expect better conversion rates, higher average orders, and increased sales

What is 3CX Click-To-Call? #

3CX Click-to-Call is a 3CX/ PBX plugin that enables your customers to enter their phone number and immediately receive a phone call from your customer service department. For instance, if the web component is on the “support” page of the website, the call goes to the technical support queue, and if the web component is on the “Contact Us” page, the call goes to the sales queue. 3CX Click-To-Call can be integrated into your existing ASP.Net website. It requires only a few lines of code. Since 3CX Click-To-Call runs as a web service, you can run 3CX Click-To-Call from any server. Even if your website is hosted remotely, or is not running on windows (Apache and PHP for example) you can still use Click-To-Call by using an iframe. The web component occupies a small area of your screen and appears as shown below:

Why 3CX Click-To-Call? #

1. Free calls for the customer.
2. Call requests are made super easy.
3. The extension can be of your choice to meet your requirement.

How to use 3CX Click-To-Call? #

3CX Click-To-Call is a one-time installation process. Once you install it, the product will cause the phone system to call the number that the customer had entered in the Call text bar and diverts the call to the appropriate queue by making use of the extension set for that queue.

Prerequisites #

Before installing 3CX Click-To-Call, you need to ensure that your computer meets the minimum requirements mentioned below:

1. Windows 10 or above / Microsoft SQL Server 2014 or above (Including the free SQL Express edition) (64 Bit)
2. Internet Information Server (IIS) 7.0 or above
3. ASP.Net 4.7.2 (C# or VB) or above
4. Basic knowledge of web programming and IIS configuration
5. 3CX Commercial License V18
6. Port number 6400 opened on your device.

NOTE:

• When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio
• When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

Installation #

	Download software	You can order 3CX Click-To-Call online at https://www.voiptools.com.  Your order confirmation email will include your license key and a link to download the software.
	Install Prerequisites	There are a number of prerequisites that must be installed prior to installing 3CX Click-To-Call. These prerequisites include Microsoft Internet Information Server (IIS).
	Install 3CX Click to Call	This User Guide contains step-by-step instructions to successfully install 3CX Click-To-Call.  Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named 3CXClickToCall.exe
	Register your License Key	You must register your license key to activate 3CX Click-To-Call. Your license key is included in your order confirmation email, and can also be found in your order history on our website.

Step-by-step Installation Procedure #

The following section will guide you through a detailed walkthrough of the installation process.

Step 1:  Download ‘3CX Click-To-Call’.   #

1. Find the software download link in the Order Confirmation Email, or you can find it in your order history on our website and download the 3CX Click To Call application.
2. In the Microsoft Defender SmartScreen, click the More Info option.

3. Click the Run Anyway option to start the installation.

Step 2:  Install Prerequisites #

Click on the software installer that was downloaded in step 1 above. The installation wizard will automatically identify the needed prerequisites and assist you with the installation of the prerequisites needed to run ‘3CX Click-To-Call’. These include .NET Framework (Web Installer), SQL Server Express (Web Installer), and, SQL Server Management Studio.

1. Click the downloaded installer executable to launch the Prerequisites Setup Wizard and click Next.

2. In the Prerequisites window, the installer will identify the missing prerequisites. It is important that you install all the required prerequisites. However, you can select/unselect the applications to be installed based on your unique requirements. Click Next to continue.

The installer will download and install the selected applications.

3. In the confirmation message box, click Yes to reboot and continue the installation.

Figure 6: Reboot Computer

Step 3: Start the installation process #

1. After all the prerequisites are installed, the 3CX Click-To-Call Setup Wizard appears. Click Next to Continue.

2. On the Select Installation Folder window, the Folder field displays the location where the ‘3CX Click-To-Call’ will be installed. Note that you cannot change the path.
3. Click Next to continue with the installation.

Step 4: Test Relay Settings #

1. In the 3CX Relay Services window, in the Relay Host field, enter the FQDN of your 3CX server.
2. Enter 8801 in the Relay Port field.
3. Enter the public key you took from VoIPTools Relay services in the Public Key text area.

4. Click the Test Relay Settings to confirm ‘3CX Click to Call can communicate with the Relay services running on the 3CX server.
5. If the ‘3CX Competitive Wallboard’ is successfully able to communicate with the Relay services that run on the 3CX server, a Success message box appears. Click OK. If the test fails, you will not be able to continue until communication with the relay is established.
6. Click Next to continue with the installation.

NOTE:

• You must set the Relay Port to 8801.
• If the Relay test fails, you cannot continue the installation until you establish communication with the Relay. If the test was unsuccessful:
  • Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
  • Confirm that you have entered the correct FQDN for the 3CX server.
  • Confirm that the 3CX Click to Call and Relay uses the same port and protocol.

Step 5: Installing 3CX Click-To-Call #

1. In the Ready to Install window, click Install to start the installation of the ‘3CX Click-To-Call’.

The application installation progresses.

2. Once the installation is complete, check the Launch 3CX Click-To-Call check box and then click Finish. The 3CX Click-To-Call configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck Launch 3CX Click-To-Call check box and then click Finish

Configuration Screen #

License Screen #

Registration is required to authorize your license key. Following are the advantages of registering with VoIPTools,

• Helps VoIPTools provide a replacement key if your license key is ever lost.
• Lets VoIPTools notify you of any product updates, and reminders if your key is reaching the renewal date.

Follow the procedure to register with the application,

1. Double-click the application on your desktop.
2. Log in with valid credentials.
3. In the License tab, and in the License Key field, enter the valid license key.
4. Enter appropriate details in all the other fields of the page.
5. Click Register.

6. Click OK on the confirmation message box.

NOTE:

The license key permits you to install this software on one computer. This is not free software.

Instructions Screen: #

The Instructions Screen gives you the basic functionality of the application.

Follow the procedure to test the Click To Call application,

1. Enter a sample extension in the Sample Extension field. All the calls get routed to this extension.
2. Click the Sample Site option to generate a sample site.

3. In the Sample website, enter a number to make a call to the extension in the text area and click the Call button.

The Click To Call application routes the call to the sample extension.

Support #

Visit our website to access our online manuals and receive quick answers to most of your questions. Otherwise, you can contact us by phone, email, live chat, and on the VoIPTools forums.

Support Hours (USA and India) #

Our team is ready to assist you with answers to your technical questions and we now offer 24/7, 365 days a year.

Windows Event Log (Applications and Services VoIPTools) #

The Windows Event Log lists various errors, information messages, and warnings related to all our VoIPTools applications and services. The data here can be used for troubleshooting various application errors.

Forums #

Our forum is intended for VoIPTools customers to collaborate on real-life challenges, solutions, and best practices. You can participate on our forum at: https://www.voiptools.com/community/

Submit a Bug #

If you suspect a bug in any of our VoIPTools products, you can bring it to our notice by reporting your issue at: https://www.voiptools.com/report-a-bug/

Live Chat #

Our chat support team is ready to acknowledge your queries in real time. You can start a live chat with us by simply clicking on the Live Chat button at the lower right corner of our web page.

Email #

You can email us at: support@voiptools.com. Be sure to describe your issue in detail. We’ll get back to you within one business day of receiving your request.

Phone #

You can call us at +1 801-642-4655 to reach a representative. VoIPTools will accept calls at this number from 8:00 AM to 6:00 PM (Central Standard Time).

Support Services #

Free Support: #

If you purchased our products through a VoIPTools Partner, your Partner will provide first-level support. Partners have access to 100% free technical support, provided they participate actively in the troubleshooting process.

VoIPTools customers have access to our online manuals and we will respond to emails (next business day) and live chat, but we will not log in to your servers remotely.

Paid Support: #

If you purchase “Installation Support’ our support team can log in to your servers and install and configure all our tools for you. This includes installing SQL Server Express and Internet Information Server if required. Our team will work with you to configure our applications to best meet your needs.