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3CX Relay Agent
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Documentation
Version
Release Date
Update Notes
Linux
18.9.55
September 20, 2024
September 20, 2024
- Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
- Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.
August 16, 2024
- Added the ability to delete an event for the Voicemail Watcher.
- Added an API for retrieving a list of all voicemails.
July 8, 2024
- Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
- Can now update single parameters the Extension Patch API.
June 25, 2024
- Added an API for checking the connection between your 3CX and VoIPTools servers.
- General bug fixes and improvements.
May 31, 2024
- Minor improvements to Relay performance.
- Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
- Other minor bug fixes and improvements.
May 9 , 2024
- Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
- Fixed an issue that was preventing special characters from being used.
Windows
18.9.55
September 20, 2024
September 20, 2024
- Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
- Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.
August 16, 2024
- Added the ability to delete an event for the Voicemail Watcher.
- Added an API for retrieving a list of all voicemails.
July 8, 2024
- Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
- Can now update single parameters the Extension Patch API.
June 25, 2024
- Added an API for checking the connection between your 3CX and VoIPTools servers.
- General bug fixes and improvements.f
May 31, 2024
- Minor improvements to Relay performance.
- Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
- Other minor bug fixes and improvements.
May 9 , 2024
- Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
- Fixed an issue that was preventing special characters from being used.
Free Tools
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Documentation
Version
Release Date
Update Notes
Tools (3CX Add-Ons)
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Documentation
Version
Release Date
Update Notes
Active Directory Sync
18.0.19
June 14, 2024
June 14, 2024
- Template extension is now optional.
- Added options to use a web client password or a phone password on the login page.
- Changes make to the Active Directory user information (e.g., First Name, Last Name, Mobile Number, Email Address, etc.) will be reflected in th3 3CX extension.
December 22, 2023
- Managers can now assign users to the organization unit.
- Managers can now add users to the 3CX system without relying on the templates extension.
- Various cosmetic changes.
January 18, 2023
- Now supports JWT.
- Separated test SQL and test tool into two separate buttons.
- Now uses advanced installer.
Audio Scheduler
18.0.40
September 6, 2024
September 6, 2024
- Added a 'Ring Group' to the Extension column.
- Added a 'Dial Code' column.
July 19, 2024
- Updated from framework application to a Blazor server application.
- Cosmetic changes.
November 9, 2023
- Fixed an issue that was preventing break notifications from working properly.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing the New Task Scheduler from working properly for some users.
Auto Logout
18.0.45
April 9, 2024
April 9, 2024
- Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.
April 5, 2024
- Fixed an issue that was causing the service to stop unexpectedly.
- Fixed an issue that was causing auto logout to effect the wrong queues.
March 1, 2024
- Fixed an issue that was causing multiple records when registering the tool more than once.
- Other minor improvements.
February 22, 2024
- Various minor bug fixes and improvements.
Caller ID
18.0.37
November 2, 2023
November 2, 2023
- Added group user tab permissions. Only admins/system owners will be able to view all tabs.
- Minor cosmetic fixes.
March 7, 2023
- Fixed an issue that was causing an error message to pop up when logging in with manager rights.
- Fixed an issue that was preventing extensions from being removed on the 'Agents' tab.
February 16, 2023
- Can now use characters 0-9 when naming caller IDs.
January 18, 2023
- Now supports JWT.
Competitive wAllboard
18.0.217
September 16, 2024
September 12, 2024
- Fixed an issue that was preventing some users from seeing some columns.
September 3, 2024
- Fixed an issue that was preventing wallboard statistics from resetting when a new shift started.
- Removed the "DEFAULT" group. All users will need to be added to specific groups for their information to be displayed on the wallboard.
August 7, 2024
- Fixed an events issue that was causing duplicate records.
- Fixed an issue that was causing inbound/outbound data to mismatch from each other.
- The wallboard will now display info from the previous shift if an agent from that shift receives a call.
July 2, 2024
- Time zone + culture added.
- Fixed an issue that was displaying incorrect date information on the wallboard.
- Fixed an issue where idle time on the Current and Today columns were displaying incorrect data.
- All extensions now correctly show as available by default in the wallboard tab when CPS is enabled.
June 3, 2024
- Fixed and issue that was causing inconsistent call counting for inbound and outbound calls.
- Fixed an issue that was causing a data mismatch between the 'Call Waiting' column, the queues tab, and the wallboard.
- Fixed an issue that was preventing some users from making external calls when the internal calls checkbox was selected in settings.
- Cosmetic changes.
- Other various minor bug fixes and improvements.
- Added time zones and culture to the reports tab.
- Time delay is now displayed on the wallboard.
Custom Presence
18.0.23
March 28, 2024
March 28, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
February 29, 2024
- When a user changes their 3cx phone status (e.g., from "Available" to "Busy"), the change should be reflected in the web application and Status Report tab as well.
- Admins can now view all tabs.
- Name column in the wallboards tab should appear in alphabetical order.
April 5, 2023
- General minor bug fixes.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was duplicating groups.
Emergency Notifier
18.0.142
May 30, 2024
May 30, 2024
- Emergency Number Tab:
- External Tab: Displays the emergency numbers published from 3CX.
- Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
- Speed Dials:
- Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.
April 1, 2024
- Fixed an issue that was preventing the SMTP test button from working as intended.
February 5, 2024
- Minor bug fixes and improvements.
Monitor
18.0.50
September 6, 2024
September 6, 2024
- Fixed an issue that was overutilizing computer memory.
- Added the ability to specify start and end time on reports.
- Minor visual enhancements/bug fixes.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing some users from signing into the side panel menu.
- Various code organization/optimization.
On Call Manager
18.0.98
September 17, 2024
September 17, 2024
- Fixed an issue that preventing group names from containing a single quite.
- Fixed an issue that was causing the same username to appear in multiple groups.
July 5, 2024
- Added a textbox that allows users to enter their IP address or FQDN.
- Now accepts more than three-letter domains in the email field.
March 27, 2024
- Now works with CFD files instead of IVR.
- Fixed and issue that was preventing some users from re-recording voicemails.
March 3, 2023
- Various minor bug fixes.
January 18, 2023
- Now supports JWT.
- Managers can now access all the tabs of the application. Normal users can only access the 'Event' and 'About' tabs.
Power Dialer
18.0.239
June 25,, 2024
June 25, 2024
- Power dialer can now make calls even if the agent is not available in the queue.
- Fixed an issue that was preventing extensions from showing up in the Monitor Queue extension when when all members have been removed from a queue.
- Other misc. code changes.
February 5, 2024
- Fixed an issue that was preventing some deleted contacts from appearing in the reports CSV file.
January 18, 2024
- Fixed a bug that was causing the import date popup to appear when some users started a campaign.
December 15, 2023
- Fixed an issue that was causing CPU usage to spike.
- Fixed an issue that was preventing some users from using SMS.
November 21, 2023
- Now supports SMS
November 9, 2023
- Added report filters.
- Runtime removed from reports.
- Minor bug fixes and enhancements.
Queue Notifier (Client)
Queue Notifier (Server)
18.0.56
18.0.56
July 4, 2023
July 4,, 2023
July 4, 2023
- Added automatic start for the application.
- Added the ability to receive desktop notifications.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing text-to-speech from working properly for some users.
- Fixed an issue that was preventing the 'Settings' tab from working properly for some users.
Recording Beep
18.0.19
April 18, 2024
April 18, 2024
- Minor bug fixes and improvements
- 15 seconds now set as the default frequency setting.
- No longer shows IVR without any prompts.
June 22, 2023
- Converted to web application.
- Now plays full .wav files.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing the transfer failed message from playing during a call.
- Users can now add more IVRs to the 'Extension to Barge' field.
Recording Manager
18.0.178
September 26, 2024
September 26, 2024
- Complete application overhaul.
- All new appearance.
- Optimizations for larger datasets, improving loading and handling times.
- Full AI integration
- AI analysis
- AI transcriptions
- AI scoring
- Custom AI features!
- Fixed an issue that was causing inconsistent date formats.
May 21, 2024
- Fixed an issue that was preventing users from accessing group recordings if the group had names containing special characters.
- Fixed an issue that was causing errors to appear in the event log when the option to only record inbound external calls was selected.
April 10, 2024
- Various minor bug fixes and improvements.
April 14, 2023
- Fixed a bug that was causing empty files with the duration at 0 to be created if a requested file was not available.
February 28, 2023
- Added the ability to specify the folder on the FTP server where recordings are uploaded.
- Various minor bug fixes.
January 18, 2023
- Now supports JWT.
Surveyor
18.0.102
May 14, 2024
May 14, 2024
- Fixed a bug that was preventing auto import from working properly.
- Fixed an issue that was preventing some calls from appearing in call status reports.
- Fixed an issue that was causing an error to appear after trying to playing a voicemail in the auto voicemail widget.
- Other minor bug fixes and improvements.
November 21, 2023
- Fixed an issue that was preventing the refresh button from working properly.
- Fixed an issue that was preventing the auto import function from working.
- Now supports simple PDF as auto-import option.
Survey Creator
18.0.49
September 4, 2024
September 4, 2024
- Fixed an issue that was preventing reports from generating with information from the same day the report was generated.
- Fixed an issue that was preventing users from adding questions to their pre-existing suveys.
- Publishing CFD prompts and creating TTS now removes the PCS extension from the Callback survey page.
- Now displays survey average and total survey count.
- Start and end dates replaced with dropdowns.
July 3, 2024
- Added a dropdown on the reports tab to allow users to select the month/year they would like to run the report on.
February 7, 2024
- Replaced .wav files in the callback cfd.
- Agent name and extensions are now included in reports.
- Fixed a bug that was causing TTS settings to disappear when changing tabs.
- Changed score average to a percentage on reports.
January 18, 2023
- Now supports JWT.
Voicemail Manager
18.0.115
August 16, 2024
August 16, 2024
- Added the ability to export both deleted and available voicemails from the 3CX and VoIPTools servers.
- Added a 'Show Deleted Voicemails' checkbox that will display or hide all deleted voicemails in the grid.
July 15, 2024
- Fixed an issue that was preventing web client passwords from working.
- Fixed an issue that was causing multiple services running in task manager.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was causing the time entries of new voicemails to be 5 hours behind.
Wrap-up Codes (Server)
Wrap-up Codes (Client)
18.0.45
18.0.45
July 15, 2024
July 15, 2024
July 15, 2024
- Fixed an issue that was forcing the application window in front of others.
- Fixed an issue that was causing some reports from missing.
- Fixed an issue that was preventing the correct time zone from being used.
- General code changes.
March 4, 2024
- Fixed an issue that was causing multiple pop-ups to appear overtop each other.
- Added 'UserFields' enhancement.
February 22, 2024
- Added 10 user-defined fields that can be used to enter whatever data users would like to include in their reports.
January 12, 2024
- Minor bug fixes and improvements.
November 2, 2023
- Added 'Refresh' and 'Test' buttons to global settings.
- Minor bug fixes.
April 27, 2023
- Various minor big fixes
- Application now starts automatically on PC startup.
Free Tools
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Version
3CX Relay Agent
Download
Documentation
Version
Release Date
Update Notes
Linux
20.0.15
September 25, 2024
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release
Windows
20.0.15
September 12, 2024
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release
Free Tools
Download
Documentation
Version
Release Date
Update Notes
Tools (3CX Add-Ons)
Download
Documentation
Version
Release Date
Update Notes
Competitive wAllboard
20.0.5
September 19, 2024
September 19, 2024
- Fixed an issue that was preventing some users from seeing some columns.
- Fixed an issue that was intermittently showing incorrect queue statistics.
- Fixed an issue that was preventing the phone status from updating correctly for some users.
- Fixed an issue that was preventing call count from updating correctly for some users.
- Fixed an issue that was preventing some users from signing in.
January 25, 2024
- Initial v20 release
Custom Presence
20.0.3
September 3, 2024
September 3, 2024
- Fixed an issue that was causing an error popup to appear in free mode.
- Fixed an issue that was preventing custom presence from correctly appearing in the competitive wallboard.
- Fixed an issue that was causing the list of extensions from displaying if the name contained a single quote.
- When filtering a specific extension and exporting it to a CVS file, all extension information is now displayed instead of just the filtered information.
- Added culture and time zone options in to reports.
April 3, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
January 25, 2024
- Initial v20 release
Emergency Notifier
20.0.2
August 16, 2024
August 16, 2024
- Emergency Number Tab:
- External Tab: Displays the emergency numbers published from 3CX.
- Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
Speed Dials:- Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.
- Bug Fixes:
- Implemented the Text-to-Speech (TTS) functionality to work with Speed Dials.
- Set up internal emergency numbers that won't appear in the 3CX emergency numbers list, saving them to our database instead.
- Fixed the issue where an error log was printed in the event viewer whenever extensions were imported or exported.
On Call Manager
20.0.2
October 1, 2024
October 1, 2024
- Added a textbox that allows users to enter their IP Address or FQDN
- Now accepts more than three-letter domains in the Email field.
- Fixed an issue that was preventing group names that had a single quote in it.
- Fixed an issue that was causing the same username to appear in multiple groups for some users.
- Now works with CFD instead of IVR.
- Fixed an issue that was preventing some outside calls from connecting properly.
- Fixed an issue that was preventing Google bucket info from being saved in transcripts.
January 18, 2024
- Initial v20 release
Wrap-up Codes (Server)
Wrap-up Codes (Client)
20.0.4
20.0.4
September 9, 2024
September 9, 2024
September 9, 2024
- Wrap Up Codes now forces itself to the front of other applications.
- Re-added reports to v20
- Users can now close the client popup without saving by selecting 'Codes' on the popup.
- Fixed an issue that was allowing some users to use mismatching versions of Wrap Up Codes Server and Client.
- Various minor bug fixes and improvements.
March 4, 2024
- Fixed an issue that was causing multiple pop-ups to appear overtop each other.
- Added 'UserFields' enhancement.
January 25, 2024
- Initial v20 release
