VoIPTools
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ATTENTION!
Effective January 2025, 3CX will discontinue support for 3CX Version 18. Consequently, we will also cease support for our Version 18 tools. While users may continue to utilize these tools, please be aware that they will no longer receive updates, which may lead to reduced performance over time.
3CX Relay Agent
Download
Documentation
Version
Release Date
Update Notes
Linux
18.9.56
November 5, 2024
November 5, 2024
- Minor code changes.
September 20, 2024
- Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
- Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.
August 16, 2024
- Added the ability to delete an event for the Voicemail Watcher.
- Added an API for retrieving a list of all voicemails.
July 8, 2024
- Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
- Can now update single parameters the Extension Patch API.
June 25, 2024
- Added an API for checking the connection between your 3CX and VoIPTools servers.
- General bug fixes and improvements.
May 31, 2024
- Minor improvements to Relay performance.
- Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
- Other minor bug fixes and improvements.
May 9 , 2024
- Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
- Fixed an issue that was preventing special characters from being used.
Windows
18.9.56
November 5, 2024
November 5, 2024
- Minor code changes.
September 20, 2024
- Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
- Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.
August 16, 2024
- Added the ability to delete an event for the Voicemail Watcher.
- Added an API for retrieving a list of all voicemails.
July 8, 2024
- Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
- Can now update single parameters the Extension Patch API.
June 25, 2024
- Added an API for checking the connection between your 3CX and VoIPTools servers.
- General bug fixes and improvements.f
May 31, 2024
- Minor improvements to Relay performance.
- Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
- Other minor bug fixes and improvements.
May 9 , 2024
- Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
- Fixed an issue that was preventing special characters from being used.
Free Tools
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Documentation
Version
Release Date
Update Notes
Tools (3CX Add-Ons)
Download
Documentation
Version
Release Date
Update Notes
Active Directory Sync
18.0.19
June 14, 2024
June 14, 2024
- Template extension is now optional.
- Added options to use a web client password or a phone password on the login page.
- Changes make to the Active Directory user information (e.g., First Name, Last Name, Mobile Number, Email Address, etc.) will be reflected in th3 3CX extension.
December 22, 2023
- Managers can now assign users to the organization unit.
- Managers can now add users to the 3CX system without relying on the templates extension.
- Various cosmetic changes.
January 18, 2023
- Now supports JWT.
- Separated test SQL and test tool into two separate buttons.
- Now uses advanced installer.
Audio Scheduler
18.0.41
October 24, 2024
October 24, 2024
- Added new Open AI features.
September 6, 2024
- Added a 'Ring Group' to the Extension column.
- Added a 'Dial Code' column.
July 19, 2024
- Updated from framework application to a Blazor server application.
- Cosmetic changes.
November 9, 2023
- Fixed an issue that was preventing break notifications from working properly.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing the New Task Scheduler from working properly for some users.
Auto Logout
18.0.46
November 25, 2024
November 25, 2024
- You can now change how long it takes for a call to be considered missed.
April 9, 2024
- Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.
April 5, 2024
- Fixed an issue that was causing the service to stop unexpectedly.
- Fixed an issue that was causing auto logout to effect the wrong queues.
March 1, 2024
- Fixed an issue that was causing multiple records when registering the tool more than once.
- Other minor improvements.
February 22, 2024
- Various minor bug fixes and improvements.
Caller ID
18.0.37
November 2, 2023
November 2, 2023
- Added group user tab permissions. Only admins/system owners will be able to view all tabs.
- Minor cosmetic fixes.
March 7, 2023
- Fixed an issue that was causing an error message to pop up when logging in with manager rights.
- Fixed an issue that was preventing extensions from being removed on the 'Agents' tab.
February 16, 2023
- Can now use characters 0-9 when naming caller IDs.
January 18, 2023
- Now supports JWT.
Competitive wAllboard
18.0.224
November 20, 2024
November 20, 2024
- Minor bug fixes
November 1, 2024
- Fixed an issue that was marking outbound call transfers as missed calls in the queues tab.
- Fixed an issue that was showing mismatched inbound calls when compared to the 3CX console for some users.
- Minor code changes and improvements.
September 12, 2024
- Fixed an issue that was preventing some users from seeing some columns.
September 3, 2024
- Fixed an issue that was preventing wallboard statistics from resetting when a new shift started.
- Removed the "DEFAULT" group. All users will need to be added to specific groups for their information to be displayed on the wallboard.
August 7, 2024
- Fixed an events issue that was causing duplicate records.
- Fixed an issue that was causing inbound/outbound data to mismatch from each other.
- The wallboard will now display info from the previous shift if an agent from that shift receives a call.
July 2, 2024
- Time zone + culture added.
- Fixed an issue that was displaying incorrect date information on the wallboard.
- Fixed an issue where idle time on the Current and Today columns were displaying incorrect data.
- All extensions now correctly show as available by default in the wallboard tab when CPS is enabled.
June 3, 2024
- Fixed and issue that was causing inconsistent call counting for inbound and outbound calls.
- Fixed an issue that was causing a data mismatch between the 'Call Waiting' column, the queues tab, and the wallboard.
- Fixed an issue that was preventing some users from making external calls when the internal calls checkbox was selected in settings.
- Cosmetic changes.
- Other various minor bug fixes and improvements.
- Added time zones and culture to the reports tab.
- Time delay is now displayed on the wallboard.
Custom Presence
18.0.27
November 14, 2024
November 14, 2024
- Now utilizes less memory.
- Fixed an issue that was preventing statuses from being created if they had a '#' in it.
November 5, 2024
- Fixed an issue that was preventing some users from filtering properly.
- Filter fields now revert back to default if you click anywhere outside the field while the filter screen is up.
October 15, 2024
- Fixed an issue that was preventing some users from sorting by agent extension.
- Added sorting icons to the ext and Agent Name columns on the wallboard page.
October 3, 2024
- Fixed an issue that was preventing groups names from appearing correctly if they contained a single quote.
- Fixed an issue that was preventing downloads for certain extensions.
- Fixed an issue that was preventing some users' status from changing on the application when updating from their phone.
March 28, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
Emergency Notifier
18.0.143
October 23, 2024
October 23, 2024
- Server names now automatically show, rather than having to be added manually.
- Minor bug fixes and improvements.
May 30, 2024
- Emergency Number Tab:
- External Tab: Displays the emergency numbers published from 3CX.
- Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
- Speed Dials:
- Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.
April 1, 2024
- Fixed an issue that was preventing the SMTP test button from working as intended.
February 5, 2024
- Minor bug fixes and improvements.
Exporter
18.0.107
November 20, 2024
November 20, 2024
- Minor bug fixes
October 15, 2024
- Fixed an issue that was causing duplicate entries on the exporter database.
- Fixed an issue that was causing the processing table to stop when hub connection failed.
February 12, 2024
- Minor table name changes.
December 22, 2023
- Fixed an error that was preventing some users from registering their tool.
December 15, 2023
- Fixed an issue that was preventing uncompressed files from being processed.
Monitor
18.0.50
September 6, 2024
September 6, 2024
- Fixed an issue that was overutilizing computer memory.
- Added the ability to specify start and end time on reports.
- Minor visual enhancements/bug fixes.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing some users from signing into the side panel menu.
- Various code organization/optimization.
On Call Manager
18.0.99
October 17, 2024
October 17, 2024
- Google credentials path has been moved to the VoIPTools Images directory.
- Fixed an issue that was preventing OCM from working for some users if the tool was installed on the same server as the 3CX system.
September 17, 2024
- Fixed an issue that preventing group names from containing a single quite.
- Fixed an issue that was causing the same username to appear in multiple groups.
July 5, 2024
- Added a textbox that allows users to enter their IP address or FQDN.
- Now accepts more than three-letter domains in the email field.
March 27, 2024
- Now works with CFD files instead of IVR.
- Fixed and issue that was preventing some users from re-recording voicemails.
March 3, 2023
- Various minor bug fixes.
January 18, 2023
- Now supports JWT.
- Managers can now access all the tabs of the application. Normal users can only access the 'Event' and 'About' tabs.
Power Dialer
18.0.241
November 5, 2024
November 5, 2024
- Fixed an issue that was causing some users to experience memory utilization spikes.
June 25, 2024
- Power dialer can now make calls even if the agent is not available in the queue.
- Fixed an issue that was preventing extensions from showing up in the Monitor Queue extension when when all members have been removed from a queue.
- Other misc. code changes.
February 5, 2024
- Fixed an issue that was preventing some deleted contacts from appearing in the reports CSV file.
January 18, 2024
- Fixed a bug that was causing the import date popup to appear when some users started a campaign.
December 15, 2023
- Fixed an issue that was causing CPU usage to spike.
- Fixed an issue that was preventing some users from using SMS.
November 21, 2023
- Now supports SMS
November 9, 2023
- Added report filters.
- Runtime removed from reports.
- Minor bug fixes and enhancements.
Queue Notifier (Client)
Queue Notifier (Server)
18.0.56
18.0.56
July 4, 2023
July 4,, 2023
July 4, 2023
- Added automatic start for the application.
- Added the ability to receive desktop notifications.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing text-to-speech from working properly for some users.
- Fixed an issue that was preventing the 'Settings' tab from working properly for some users.
Queues Wallboard
18.0.20
October 15, 2024
October 15, 2024
- Fixed an issue that was not clearing agents after filters were cleared.
- Fixed an issue that was preventing changes to agent names or the addition of new agents from appearing on the wallboard for some users.
- Fixed an issue that was preventing the Agent tab from appearing if it has a hyphen in the extension name.
- Added the ability to select internal calls as an option in the settings menu.
- Fixed an issue that was preventing the wallboard from updating after a call had been transferred for some users.
- Can now use checkboxes to make multiple selections while filtering the wallboard.
- Fixed an issue that was preventing user preferences from saving properly for some users.
- Fixed an issue that was preventing newly added columns from appearing for some users.
- Other minor bug fixes and improvements.
March 15, 2023
- Fixed an issue that was enabling some users to change the status of other users.
January 18, 2023
- Now supports JWT security.
Recording Beep
18.0.19
April 18, 2024
April 18, 2024
- Minor bug fixes and improvements
- 15 seconds now set as the default frequency setting.
- No longer shows IVR without any prompts.
June 22, 2023
- Converted to web application.
- Now plays full .wav files.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing the transfer failed message from playing during a call.
- Users can now add more IVRs to the 'Extension to Barge' field.
Recording Manager
18.0.179
November 15, 2024
November 15, 2024
- Fixed an issue that was preventing users from downloading recordings if the file name contained special characters.
- Added a column to display the OpenAI model being used.
- If a recording does not utilize AI analysis, emails will no longer contain a AI analysis section.
- Fixed an issue that prevented AI analysis and transcription from appearing in emails if the email was sent via the grid.
- Removed some HTML tags from emails for better visibility.
- Fixed an issue that was preventing some users from deleting archived recordings.
- Fixed an issue that was preventing some users from logging in successfully.
- Fixed an issue where users could download recordings via the three-dot menu, even when download permissions were restricted to Admins.
- Fixed an issue with compressed recordings failing to play on the web interface (duration displayed as 0.
- If AI analysis is enabled, both score and transcription options will now be enabled.
- Fixed an issue where some admin users could not view extension information on the Recording Options page.
- Removed the Phone password option for login. The password now defaults to the web client password.
- Clicking the edit button on the Recordings page shows the Recording file by default or the Archive file if the Recording is unavailable.
- Other minor bug fixes and improvements.
September 26, 2024
- Complete application overhaul.
- All new appearance.
- Optimizations for larger datasets, improving loading and handling times.
- Full AI integration
- AI analysis
- AI transcriptions
- AI scoring
- Custom AI features!
- Fixed an issue that was causing inconsistent date formats.
Surveyor
18.0.102
May 14, 2024
May 14, 2024
- Fixed a bug that was preventing auto import from working properly.
- Fixed an issue that was preventing some calls from appearing in call status reports.
- Fixed an issue that was causing an error to appear after trying to playing a voicemail in the auto voicemail widget.
- Other minor bug fixes and improvements.
November 21, 2023
- Fixed an issue that was preventing the refresh button from working properly.
- Fixed an issue that was preventing the auto import function from working.
- Now supports simple PDF as auto-import option.
Survey Creator
18.0.50
December 4, 2024
December 4, 2024
- Can now generate reports by date ranges in the survey log.
- Added open AI features for TTS.
September 4, 2024
- Fixed an issue that was preventing reports from generating with information from the same day the report was generated.
- Fixed an issue that was preventing users from adding questions to their pre-existing suveys.
- Publishing CFD prompts and creating TTS now removes the PCS extension from the Callback survey page.
- Now displays survey average and total survey count.
- Start and end dates replaced with dropdowns.
July 3, 2024
- Added a dropdown on the reports tab to allow users to select the month/year they would like to run the report on.
February 7, 2024
- Replaced .wav files in the callback cfd.
- Agent name and extensions are now included in reports.
- Fixed a bug that was causing TTS settings to disappear when changing tabs.
- Changed score average to a percentage on reports.
January 18, 2023
- Now supports JWT.
Voicemail Manager
18.0.115
August 16, 2024
August 16, 2024
- Added the ability to export both deleted and available voicemails from the 3CX and VoIPTools servers.
- Added a 'Show Deleted Voicemails' checkbox that will display or hide all deleted voicemails in the grid.
July 15, 2024
- Fixed an issue that was preventing web client passwords from working.
- Fixed an issue that was causing multiple services running in task manager.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was causing the time entries of new voicemails to be 5 hours behind.
Wrap-up Codes (Server)
Wrap-up Codes (Client)
18.0.45
18.0.45
July 15, 2024
July 15, 2024
July 15, 2024
- Fixed an issue that was forcing the application window in front of others.
- Fixed an issue that was causing some reports from missing.
- Fixed an issue that was preventing the correct time zone from being used.
- General code changes.
March 4, 2024
- Fixed an issue that was causing multiple pop-ups to appear overtop each other.
- Added 'UserFields' enhancement.
February 22, 2024
- Added 10 user-defined fields that can be used to enter whatever data users would like to include in their reports.
January 12, 2024
- Minor bug fixes and improvements.
November 2, 2023
- Added 'Refresh' and 'Test' buttons to global settings.
- Minor bug fixes.
April 27, 2023
- Various minor big fixes
- Application now starts automatically on PC startup.
Free Tools
Download
Version
3CX Relay Agent
Download
Documentation
Version
Release Date
Update Notes
Linux
20.0.16
November 20, 2024
November 20, 2024
- Now only users that are system owners or those with admin rights are able to log into the relay.
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release
Windows
20.0.16
November 20, 2024
November 20, 2024
- Now only users that are system owners or those with admin rights are able to log into the relay.
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release