VoIPTools

Downloads & Manuals

VoIPTools Hosting

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Server Configuration Instructions

Configure SQl servers for remote access or internet information Server (IIS) for our tools.

3CX Relay Agent

Download

Documentation

Version

Release Date

Update Notes

Linux

18.9.49

April 19, 2024

April 19, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

March 27, 2024

  • Fixed an issue that was causing a voicemail event to appear multiple times every time a user re-recorded voicemails.
  • Various minor bug fixes and improvements.

February 2, 2024

  • Now compatible with Contacts Sync

January 4, 2024

  • Fixed an error that was preventing users using european date/time format from registering their relay.

October 20, 2023

  • Many changes and improvements. For a full list of updates, see HERE

Windows

18.9.49

April 19, 2024

April 19, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

March 27, 2024

  • Fixed an issue that was causing a voicemail event to appear multiple times every time a user re-recorded voicemails.
  • Various minor bug fixes and improvements.

February 2, 2024

  • Now compatible with Contacts Sync

January 4, 2024

  • Fixed an error that was preventing users using european date/time format from registering their relay.

October 20, 2023

  • Many changes and improvements. For a full list of updates, see HERE

Free Tools

Download

Documentation

Version

Release Date

Update Notes

Click-To-Call

18.0.23

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Removed 'Impersonate User'.

Holiday Importer

18.0.34

January 18, 2023

January 18, 2023

  • Now supports JWT.

Side Panel Menu

18.0.3

December 31, 2022

Tools (3CX Add-Ons)

Download

Documentation

Version

Release Date

Update Notes

Active Directory Sync

18.0.18

December 22, 2023

December 22, 2023

  • Managers can now assign users to the organization unit.
  • Managers can now add users to the 3CX system without relying on the templates extension.
  • Various cosmetic changes.

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now uses advanced installer.

Agent Greetings

18.0.4

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Now uses advanced installer.

Audio Scheduler

18.0.38

November 9, 2023

November 9, 2023

  • Fixed an issue that was preventing break notifications from working properly.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the New Task Scheduler from working properly for some users.

Auto Call Back

18.0.6

January 18, 2023

January 18, 2023

  • Now supports JWT.

Auto Logout

18.0.45

April 9, 2024

April 9, 2024

  • Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.

April 5, 2024

  • Fixed an issue that was causing the service to stop unexpectedly.
  • Fixed an issue that was causing auto logout to effect the wrong queues.

March 1, 2024

  • Fixed an issue that was causing multiple records when registering the tool more than once.
  • Other minor improvements.

February 22, 2024

  • Various minor bug fixes and improvements.

Auto Self ID

18.0.27

July 28, 2023

July 28, 2023

  • Converted from config application to web application.

January 18, 2023

  • Now supports JWT.

Auto Voicemail

18.0.40

September 5, 2023

September 5, 2023

  • General bug fixes and improvements.

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now supports HTTPS (SSL) server bindings.
  • Now uses advanced installer.

Barge Messages

18.0.6

September 11, 2023

September 11, 2023

  • Fixed an issue that was allowing users to use the tool without a license key.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing new recordings from playing successfully for some users.

Call Router

18.0.16

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Now uses advanced installer.

Caller ID

18.0.37

November 2, 2023

November 2, 2023

  • Added group user tab permissions. Only admins/system owners will be able to view all tabs.
  • Minor cosmetic fixes.

March 7, 2023

  • Fixed an issue that was causing an error message to pop up when logging in with manager rights.
  • Fixed an issue that was preventing extensions from being removed on the 'Agents' tab.

February 16, 2023

  • Can now use characters 0-9 when naming caller IDs.

January 18, 2023

  • Now supports JWT.

Competitive wAllboard

18.0.206

March 24, 2024

March 24, 2024

  • Users can track internal calls.
  • Can sort based on extension + agent names on the wallboard tab.

October 31, 2023

  • Fixed an issue that was stopping the wallboard after updating the database.

September 5, 2023

  • Fixed an issue that was preventing some users from logging in.
  • Custom statuses are now available to use on the wallboard.

July 20, 2023

  • Added a 'Remember Me' feature in the settings tab.
  • General bug fixes and improvements.

Contacts Sync

18.0.04

February 2, 2024

February 2, 2024

  • Now accepts emojis.
  • Set default frequency to 5 Minutes.
  • Labels are now mandatory.

Custom Presence

18.0.23

March 28, 2024

March 28, 2024

  • Report page now shows correct time zone.
  • Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.

February 29, 2024

  • When a user changes their 3cx phone status (e.g., from "Available" to "Busy"), the change should be reflected in the web application and Status Report tab as well.
  • Admins can now view all tabs.
  • Name column in the wallboards tab should appear in alphabetical order.

April 5, 2023

  • General minor bug fixes.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was duplicating groups.

Do Not Call

18.0.42

February 16, 2023

February 16, 2023

  • Added an export button to the import tab.

 

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the expiry date from being empty in the import tab.

Emergency Notifier

18.0.140

April 1, 2024

April 1, 2024

  • Fixed an issue that was preventing the SMTP test button from working as intended.

February 5, 2024

  • Minor bug fixes and improvements.

October 25, 2023

  • Group managers now only receive notifications for speed dials and emergency numbers made by members of their group, and not by members of other groups.
  • Fixed and issue that was preventing some users from signing in successfully.
  • Other minor fixes and improvements.
  • Now only works with Relay v18.8.42

July 28, 2023

  • Added the ability to add an emergency number in the settings page.
  • Added emergency test number to the automated test tab.
  • Application now has the option to start automatically upon system startup.
  • Various bug fixes.

Enhanced Billing Codes

18.0.90

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now supports HTTPS (SSL) server bindings.
  • Now uses advanced installer.

Exporter

18.0.104

February 12, 2024

February 12, 2024

  • Minor table name changes.

December 22, 2023

  • Fixed an error that was preventing some users from registering their tool.

December 15, 2023

  • Fixed an issue that was preventing uncompressed files from being processed.

Hosted Billing

18.0.13

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the updater from working properly for some users.
  • Updated copyright year to 2022.

Monitor

18.0.49

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing some users from signing into the side panel menu.
  • Various code organization/optimization.

On Call Manager

18.0.96

March 27, 2024

March 27, 2024

  • Now works with CFD files instead of IVR.
  • Fixed and issue that was preventing some users from re-recording voicemails.

March 3, 2023

  • Various minor bug fixes.

January 18, 2023

  • Now supports JWT.
  • Managers can now access all the tabs of the application. Normal users can only access the 'Event' and 'About' tabs.

Power Dialer

18.0.238

February 5, 2024

February 5, 2024

  • Fixed an issue that was preventing some deleted contacts from appearing in the reports CSV file.

January 18, 2024

  • Fixed a bug that was causing the import date popup to appear when some users started a campaign.

December 15, 2023

  • Fixed an issue that was causing CPU usage to spike.
  • Fixed an issue that was preventing some users from using SMS.

November 21, 2023

  • Now supports SMS

November 9, 2023

  • Added report filters.
  • Runtime removed from reports.
  • Minor bug fixes and enhancements.

Profile Manager

18.0.4

January 18, 2023

January 18, 2023

  • Now supports JWT.

Queue Notifier (Client)

Queue Notifier (Server)

18.0.56

18.0.56

July 4, 2023

July 4,, 2023

July 4, 2023

  • Added automatic start for the application.
  • Added the ability to receive desktop notifications.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing text-to-speech from working properly for some users.
  • Fixed an issue that was preventing the 'Settings' tab from working properly for some users.

Queues Wallboard

18.0.14

March 15, 2023

March 15, 2023

  • Fixed an issue that was enabling some users to change the status of other users.

January 18, 2023

  • Now supports JWT security.

Reception Console

18.0.67

September 18, 2023

September 18, 2023

  • Fixed an issue that was causing calls to get stuck on the home tab when they were immediately disconnected after answering.

January 18, 2023

  • Now supports JWT.

Recording Beep

18.0.19

April 18, 2024

April 18, 2024

  • Minor bug fixes and improvements
  • 15 seconds now set as the default frequency setting.
  • No longer shows IVR without any prompts.

June 22, 2023

  • Converted to web application.
  • Now plays full .wav files.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the transfer failed message from playing during a call.
  • Users can now add more IVRs to the 'Extension to Barge' field.

Recording Manager

18.0.175

April 10, 2024

April 10, 2024

  • Various minor bug fixes and improvements.

April 14, 2023

  • Fixed a bug that was causing empty files with the duration at 0 to be created if a requested file was not available.

February 28, 2023

  • Added the ability to specify the folder on the FTP server where recordings are uploaded.
  • Various minor bug fixes.

January 18, 2023

  • Now supports JWT.

Surveyor

18.0.101

November 21, 2023

November 21, 2023

  • Fixed an issue that was preventing the refresh button from working properly.
  • Fixed an issue that was preventing the auto import function from working.
  • Now supports simple PDF as auto-import option.

April 26, 2023

  • Fixed an error that was preventing administrators or owners from viewing all application tabs.

January 18, 2023

  • Now supports JWT.
  • Now uses advanced installer.
  • Fixed an issue that was preventing some users from signing into the side panel menu.
  • Separated test SQL and test tool into two separate buttons.

Survey Creator

18.0.47

February 7, 2024

February 7, 2024

  • Replaced .wav files in the callback cfd.
  • Agent name and extensions are now included in reports.
  • Fixed a bug that was causing TTS settings to disappear when changing tabs.
  • Changed score average to a percentage on reports.

January 18, 2023

  • Now supports JWT.

Voicemail Manager

18.0.113

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was causing the time entries of new voicemails to be 5 hours behind.

Wrap-up Codes (Server)

Wrap-up Codes (Client)

18.0.44

18.0.44

February 22, 2024

February 22, 2024

February 22, 2024

  • Added 10 user-defined fields that can be used to enter whatever data users would like to include in their reports.

January 12, 2024

  • Minor bug fixes and improvements.

November 2, 2023

  • Added 'Refresh' and 'Test' buttons to global settings.
  • Minor bug fixes.

April 27, 2023

  • Various minor big fixes
  • Application now starts automatically on PC startup. 

Free Tools

Download

Version

Certify the Web

5.5.5

SQL Connection String encryptor

1.0.0

3CX Relay Agent

Download

Documentation

Version

Release Date

Update Notes

Linux

20.0.12

April 23, 2024

April 23, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

January 24, 2024

  • Updated contacts to include extended characters.
  • Fixed an issue that was preventing some users from validating their passwords.
  • Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension. 
  • Updated validation messages on the login screen.

January 17, 2024

  • Initial v20 release

Windows

20.0.12

April 23, 2024

April 23, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

January 24, 2024

  • Updated contacts to include extended characters.
  • Fixed an issue that was preventing some users from validating their passwords.
  • Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension. 
  • Updated validation messages on the login screen.

January 17, 2024

  • Initial v20 release

Free Tools

Download

Documentation

Version

Release Date

Update Notes

Click-To-Call

20.0.1

February 8, 2024

February 8, 2024

  • Initial v20 release.

Holiday Importer

v20 Coming Soon

v20 Coming Soon

Side Panel Menu

v20 Coming Soon

v20 Coming Soon

Tools (3CX Add-Ons)

Download

Documentation

Version

Release Date

Update Notes

Active Directory Sync

20.0.1

March 7, 2024

March 7, 2024

  • Initial v20 release

Agent Greetings

Unavailable

Due to some changes made by 3CX, Agent Greetings is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Audio Scheduler

20.0.1

February 19, 2024

February 19, 2024

  • Initial v20 release.

Auto Call Back

20.0.2

March 27, 2024

March 27, 2024

  • Initial v20 Release

Auto Logout

20.0.1

February 5, 2024

February 5, 2024

  • Initial v20 release.

Auto Self ID

20.0.1

January 17, 2024

January 17, 2024

  • Initial v20 release

Auto Voicemail

20.0.1

January 18, 2024

January 18, 2024

Barge Messages

Unavailable

Due to some changes made by 3CX, Barge Messages is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Call Router

20.0.1

January 17, 2024

January 17, 2024

  • Initial v20 release

Caller ID

20.0.1

January 30, 2024

January 30, 2024

  • Initial v20 release

Competitive wAllboard

20.0.1

January 25, 2024

January 25, 2024

  • Initial v20 release

Contacts Sync

20.0.1

January 31, 2024

January 31, 2024

  • Initial v20 release

Custom Presence

20.0.2

April 3, 2024

April 3, 2024

  • Report page now shows correct time zone.
  • Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.

January 25, 2024

  • Initial v20 release

Do Not Call

20.0.1

January 30, 2024

January 30, 2024

  • Initial v20 release

Emergency Notifier

20.0.1

January 25, 2024

January 25, 2024

  • Initial v20 release

Enhanced Billing Codes

20.0.1

February 2, 2024

February 2, 2024

  • Initial v20 release.

Exporter

20.0.2

March 6, 2024

March 6, 2024

  • Added new columns to various tables.

January 18, 2024

  • Initial v20 release

Hosted Billing

20.0.1

January 25, 2024

January 25, 2024

  • Initial v20 release

Monitor

20.0.1

February 2, 2024

February 2, 2o24

  • Initial v20 release

On Call Manager

20.0.1

January 18, 2024

Initial v20 release

Power Dialer

20.0.1

February 5, 2024

February 5, 2024

  • Initial v20 release.

Profile Manager

20.0.1

January 30. 2024

January 30, 2024

  • Initial v20 release

Queue Notifier (Client)

Queue Notifier (Server)

20.0.1

20.0.1

January 17, 2024

JANUARY 17, 2024

January 17, 2024

  • Initial v20 release

Queues Wallboard

20.0.2

January 30. 2024

January 30, 2024

  • Initial v20 release

Reception Console

20.0.1

February 7, 2024

February 7, 2024

  • Initial v20 release.

Recording Beep

Unavailable

Due to some changes made by 3CX, Recording Beep is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Recording Manager

20.0.1

January 17, 2024

January 17, 2024

  • Initial v20 release

Surveyor

20.0.1

February 9, 2024

February 9, 2024

  • Initial v20 release.

Survey Creator

20.0.2

February 9, 2024

February 9, 2024

  • Minor bug fixes and improvements.

January 24, 2024

  • Initial v20 release

Voicemail Manager

20.0.1

January 29, 2024

January 31, 2024

  • Initial v20 release

Wrap-up Codes (Server)

Wrap-up Codes (Client)

20.0.2

20.0.2

March 4, 2024

March 4, 2024

March 4, 2024

  • Fixed an issue that was causing multiple pop-ups to appear overtop each other.
  • Added 'UserFields' enhancement. 

January 25, 2024

  • Initial v20 release

Other Tools

Download

Version

Certify the Web

5.5.5

SQL Connection String encryptor

1.0.0