Introduction #

Enhance Emergency Response and Safety with 3CX Emergency Notifier: Take Control of Your Notifications

Take control of emergency communications with 3CX Emergency Notifier. Easily manage alerts, recipients, and delivery methods like email, SMS, and phone calls, while helping responders quickly locate emergencies.

Getting started is simple. Log in using your voicemail PIN or web app password, review your extension details, and run a quick test to ensure everything works. In just minutes, you’ll have a reliable system that notifies the right people when it matters most. 3CX Emergency Notifier provides confidence, clarity, and peace of mind during critical moments.

Why choose 3CX Emergency Notifier? #

	EFFORTLESS EMERGENCY COMMUNICATION	Quickly notify the right people through email, SMS, or phone calls to ensure fast and reliable communication during critical moments.
	REAL-TIME PRECISION	Receive precise location details during emergencies, including floor level, nearby areas, or specific zones, helping responders act faster and more accurately.
	SEAMLESS DISPATCH	Guide responders directly to the correct location using accurate mapping and extension data for faster and more effective emergency response.
	INSTANT EMERGENCY ALERT	Trigger emergency alerts instantly with a single button press. Activate or deactivate alerts easily while maintaining full control through a simple and user friendly interface.
	ENHANCED INSIGHTS	Review detailed event logs to understand what happened, who was notified, and when. These insights help improve preparedness and future response planning.
	ONE TIME INSTALLATION	Get up and running quickly with a straightforward installation process. Manage everything from an intuitive web portal designed for ease of use and long term reliability.

Prerequisites #

Before you begin with the installation steps mentioned in this guide, you need to ensure that your computer meets the minimum requirements mentioned below for installing the 3CX Emergency Notifier.

NOTE:

• Since the add-on ‘3CX Emergency Notifier’ includes a CFD application, you will need to install either Pro or Enterprise version of 3CX
• Windows 8 has a much better Text-To-Speech engine compared to Windows 7
• When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio
• When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

Installation overview #

	DOWNLOAD SOFTWARE	Download the setup application from the VoIPTools website or you can find the download link in the Order Confirmation Email.
	INSTALL PREREQUISITES	You must install several prerequisites before installing the 3CX Emergency Notifier. The Advanced Installer identifies and installs these applications automatically. Click here to learn about the required prerequisites.
	INSTALL 3CX EMERGENCY NOTIFIER	This guide walks you through installing 3CX Emergency Notifier. Start by extracting the downloaded ZIP file, then run EmergencyNotifierInstaller.exe to begin setup.
	CHECK FOR DEFAULT DATA IN DATABASE SERVER	To confirm the installation was successful, log into the database and check that the default data appears in the basic tables.
	INSTALLING THE DESKTOP ALERT APPLICATION	In addition to phone, email, and SMS alerts, you can also receive notifications on your desktop.
	LOGIN TO THE WEB APPLICATION	You can now log in to the web application using the extension number and the PIN.

Step-by-step Installation Procedure #

The following section guides you through a detailed walk-through of the installation process.

Step 1: Download Software #

Find the software download link in the Order Confirmation Email, or you can download the application by following the procedure,

1. Open your browser and go to the VoIPTools official website or click here to get redirected to the website.
2. Search for the Emergency Notifier Application and click the Download button to download your application.

Step 2: Install the Prerequisites #

Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required for the 3CX Emergency Notifier. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio.

1. Click the downloaded installer executable to launch the Prerequisites Setup Wizard and click Next.

2. In the Prerequisites window, install all the required prerequisites identified by the installer, or select/ unselect the applications based on your requirements and click Next to continue.

The installer will download and install the selected applications. It may take several minutes to complete.

3. In the Microsoft SQL Server License Terms click the Accept button to acknowledge the license terms and continue.
   • This page appears if you do not have SQL Server Express preinstalled in your device.

4. View the SQL Server Media target location in the Media Location field. If required, you can click the Browse button to change the location. Click Install to begin the installation of SQL Server Express.

SQL server installation is in progress. This may take several minutes to complete.

5. Click the Close button once the prerequisites are installed.

6. Click Yes in the Confirmation Message Box to reboot the computer.

Step 3: Start the installation process #

1. Click Next on the 3CX Emergency Notifier Setup Wizard screen.

2. On the Select Installation Folder window, the Folder field displays the path where the 3CX Emergency Notifier gets installed. Click Next to continue.

NOTE:

You cannot change the location path.

Step 4: Configure the Relay Services: #

1. In the 3CX Relay Services window, in the Relay Host field, enter the FQDN of your 3CX server.
2. Enter 8801 in the Relay Port field.
3. Enter the JWT public key you took from VoIPTools Relay services in the Public Key text area. Click here to know more.

4. Click the Test Relay Settings to confirm that the ‘3CX Emergency Notifier’ can communicate with the Relay services running on the 3CX server.
5. If the ‘3CX Emergency Notifier’ is successfully able to communicate with the Relay services that run on the 3CX server, a Success message box appears. Click OK. If the test fails, you will not be able to continue until communication with the relay is established.

NOTE:

• You must set the Relay Port to 8801.
• If the Relay test fails, you cannot continue the installation until you establish communication with the Relay. If your Relay test failed then confirm the following conditions,
  • Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
  • Confirm that you have entered the correct FQDN for the 3CX server.
  • Confirm that the 3CX Emergency Notifier and Relay use the same port and protocol.

Step 5: Configure the database #

When configuring the 3CX Emergency Notifier, select an existing Microsoft SQL Server instance in your environment.  The database server can be a remote SQL Server, or a local instance running on the VoIPTools server.

You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.

SQL Authentication #

1. Enter your server name in the Server field.
   •  If using the free SQL Express Edition, the default SQL Instance name is SQLExpress.

NOTE:

• If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
• If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.

2. Enter your credentials in the Username and Password fields.

NOTE:

Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.

3. Select or enter the 3CX Emergency Notifier in the Database dropdown.

4. In the Test SQL Connections section, click the Tool button to test the connection and click OK in the Test Results popup box.

5. Click the CFD button to test the CFD connection and click the OK button in the Test Results popup box.

Windows Integrated Authentication #

1. To use Windows Integrated Authentication check the Trusted Connection (Windows integrated authentication) checkbox.
   •  The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.
2. In the Test SQL Connection section, click the Tool button to test the connection.
3. Click the Next button which gets enabled when the database connection is successful.

NOTE:

We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

Step 6: Installing 3CX Emergency Notifier #

1. Click Install in the Ready to Install window.

The application installation may take several minutes to complete.

2. Check the Launch 3CX Emergency Notifier checkbox and click Finish when the installation is complete.

Step 8: Check for default data in the database server #

To verify if you have successfully installed the 3CX Emergency Notifier application, log into the database and check for default data in the basic tables.

1. Log into the SQL database.
2. In the Object Explorer accordion, expand Databases and then expand Tables
3. From the tables list
   • Open dbo.EmergencyNumbers table to see the emergency contact number “911”
   • Open dbo.Messages table to see message type for the emergency number as Email, SMS and Email Subject.
   • Open dbo.NotificationSettings table to see the emergency contact number “911”
   • Open dbo.Settings table to see the default database settings.

Step 9: Installing the Desktop Alert Application #

In addition to sending emergency notifications by phone, email, and SMS text, you can also receive notifications on your desktop.

The following instructions outline how to install the desktop notification application:

NOTE:

• Before you launch the application, you must ensure Microsoft .Net Framework 4.6.1 (x86 and x64) is installed in your device. If the above component is already installed, you can launch the application. Otherwise, follow the instructions as outlined below to install the component.

• The Desktop Notifications application receives events and client software updates from the VoIPTools server.  You will need to configure your public facing and Windows firewalls to open ports 5600 TCP and 5610 TCP.

1. In the File Explorer, navigate to C:\\ProgramData\VoIPTools\Data\Http\wwwroot\3CX Emergency Notifier\Alert

2. Double-click EmergencyAlertUpdater to display Emergency Alert URLUpdate popup.

3. In the Emergency Alert URLUpdate popup, enter your URL in the format http://localhost:5600/Alert/EmergencyAlerter.htm and click Update.

NOTE:

• It is important that your FQDN resolve to an IP address that is accessible by your client workstations.  If, for example, your VoIPTools server is hosted in the cloud, the FQDN should resolve to the public IP address of your VoIPTools server.  It may be necessary to update your DNS, or you can update the workstation’s Host file to map the FQDN to an accessible IP address.

• To access the folder, ‘3CX Emergency Notifier’ ensure that you have full admin rights.

4. In the Emergency Alert Application Update URL popup, click OK.

5. Double-click the Setup application.

6. In the Application Install screen, click the Install button to start the installation.

The application starts to install. This may take a few minutes to install.

7. Open the web browser and in the address bar enter the following URL,

 http://localhost:5600/Alert/EmergencyAlerter.htm

NOTE:

Replace with your local host value in the place of URL mentioned above.

The following web page appears:

8. Click Install to install the prerequisites.
9. On the taskbar and in the notification area, click the Show Hidden Icons  icon to display notification area overflow

10. In the notification area overflow, right-click on the  Emergency Alerts icon and in the right click menu, click Preferences.

11. In the Preferences screen and in the Server URL field, enter the URL:

NOTE:

• In the URL mentioned above, replace it with your FQDN value.

• You must enter /signalr at the end of the URL.

12. Click Save to save the url and then click Close to close the Preferences screen.
13. In the notification area overflow, right-click on the Emergency Alerts icon and in the right click menu, click Exit to exit from the Emergency Alerts.

14. On the desktop, click the 3CX Emergency Notifier  icon to launch the application.

NOTE:

Emergency Notifier gives you an desktop alert whenever you recieve a call to the emergency number. The ALERT popup has the following details,

Step 10: Log In to the Web Application #

Follow the procedure to register your software,

1. Click the 3CX Emergency Notifier desktop icon to launch the web application.
2. On the Login page, do the following tasks,
   1. In the Extension field, enter your 3CX extension number.
   2. In the PIN field, enter your 3CX voicemail PIN.
   3. Click the Login button to log in to your account.

NOTE:

You can login only as a Manager in 3CX Emergency Notifier.

Need Support? #

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

24/7 Support Availability #

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

Windows Event Log for VoIPTools Applications and Services #

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

Join Our Forum Community #

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: https://www.voiptools.com/community/

Real-Time Live Chat Assistance #

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

Efficient Email Support #

To ensure a thorough understanding of your concerns, email us at support@voiptools.com. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

Reach Us by Phone #

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

Free Support #

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

Paid Support #

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!