Introduction #

Improve Customer Engagement with Effortless Phone Calls through Your Website

Improve customer interaction and communication on your website with our web control and API. Customers can easily request a call by entering their phone number, leading to an immediate connection with their desired extension using the advanced 3CX server capabilities. This feature is toll-free and free of charge, making it simple for customers to reach out and boosting engagement on your website.

Why choose 3CX Click-To-Call? #

	EASY INTEGRATION WITH SAMPLE WEBSITE	Explore the power of our user-friendly REST API, accessible through a simple interface. Discover its capabilities effortlessly with the help of the included sample website, featuring a variety of code snippets to guide your experience.
	STANDARD HTML	Gain complete control over the visual presentation of your website with the utilization of standard HTML controls and CSS. Easily integrate it into your existing website due to its user-friendly nature.
	RUNS EVERYWHERE	3CX Click-To-Call offers seamless compatibility across all browsers and platforms, ensuring versatility in its operation. It leverages familiar interfaces and web controls, allowing you to navigate with ease.
	FREE OF COST	Our utility is completely free, making it easier for your customers to contact you.

What is included with 3CX Click To Call? #

When you opt for the installation of 3CX Click To Call, you gain access to a comprehensive package. The included sample web site not only serves as a working demonstration already linked to your 3CX server, but it also provides all the necessary sample code to seamlessly incorporate the control into your own website. Rest assured, the sample website encompasses illustrative examples for both ASP.Net MVC and ASP.Net Web Forms, catering to both C# and VB languages. However, it’s important to note that the API adheres to industry standards by utilizing a REST-based API, allowing you the freedom to implement it with any language of your choice.

While the integration process of 3CX Click To Call is straightforward, we understand that you may require assistance in seamlessly integrating it into your website. That’s why we offer the services of our skilled consultants who can provide valuable guidance, customization, and integration support to ensure a tailored solution for your unique requirements.

Once the REST API is successfully installed, a whole new world of possibilities opens up. You gain the ability to initiate calls from your 3CX server to your esteemed customers with just a few lines of code. Furthermore, the sample programs provided can be effortlessly expanded upon to accommodate your specific needs, empowering you to extend the capabilities of this remarkable feature.

Prerequisites #

Before installing 3CX Click-To-Call, you need to ensure that your computer meets the minimum requirements mentioned below:

1. Windows 10 or above / Microsoft SQL Server 2014 or above (Including the free SQL Express edition) (64 Bit)
2. Internet Information Server (IIS) 7.0 or above
3. ASP.Net 4.7.2 (C# or VB) or above
4. Basic knowledge of web programming and IIS configuration
5. 3CX Commercial License V18
6. Static IP for VoIPTools and 3CX servers
7. Port number 6400 opened on your device.

NOTE:

You need a Static IP for both VoIPTools and 3CX servers to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay.

NOTE:

While installing SQL Server, ensure the following,

• Uninstall the previous versions of SQL Management Studio manually before installing the new version.
• Install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio

NOTE:

• When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

Installation overview #

	DOWNLOAD SOFTWARE	You can order 3CX Click-To-Call online at https://www.voiptools.com.  Your order confirmation email will include your license key and a link to download the software.
	INSTALL PREREQUISITES	There are a number of prerequisites that must be installed prior to installing the 3CX Click-To-Call. These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server
	INSTALL 3CX CLICK-TO-CALL	This User Guide contains step-by-step instructions to successfully install 3CX Click-To-Call. Begin by extracting the installer from the downloaded zip file then run the setup program named ClickToCallInstaller.exe
	REGISTER YOUR SOFTWARE	You must register your license key to activate 3CX Click-To-Call. Your license key is included in your order confirmation email, and can also be found in your order history on our website.

Step-by-step Installation Procedure #

The following section will guide you through a detailed walkthrough of the installation process.

Step 1:  Download ‘3CX Click-To-Call’.   #

1. Find the software download link in the Order Confirmation Email, or you can find it in your order history on our website and download the 3CX Click To Call application.
2. In the Microsoft Defender SmartScreen, click the More Info option.

3. Click the Run Anyway option to start the installation.

Step 2:  Install Prerequisites #

Click on the software installer that was downloaded in step 1 above. The installation wizard will automatically identify the needed prerequisites and assist you with the installation of the prerequisites needed to run ‘3CX Click-To-Call’. These include .NET Framework (Web Installer), SQL Server Express (Web Installer), and, SQL Server Management Studio.

1. Click the downloaded installer executable to launch the Prerequisites Setup Wizard and click Next.

2. In the Prerequisites window, the installer will identify the missing prerequisites. It is important that you install all the required prerequisites. However, you can select/unselect the applications to be installed based on your unique requirements. Click Next to continue.

The installer will download and install the selected applications.

3. In the confirmation message box, click Yes to reboot and continue the installation.

Figure 6: Reboot Computer

Step 3: Start the installation process #

1. After all the prerequisites are installed, the 3CX Click-To-Call Setup Wizard appears. Click Next to Continue.

2. On the Select Installation Folder window, the Folder field displays the location where the ‘3CX Click-To-Call’ will be installed. Note that you cannot change the path.
3. Click Next to continue with the installation.

Step 4: Test Relay Settings #

1. In the 3CX Relay Services window, in the Relay Host field, enter the FQDN of your 3CX server.
2. Enter 8801 in the Relay Port field.
3. Enter the public key you took from VoIPTools Relay services in the Public Key text area.

4. Click the Test Relay Settings to confirm ‘3CX Click to Call can communicate with the Relay services running on the 3CX server.
5. If the ‘3CX Competitive Wallboard’ is successfully able to communicate with the Relay services that run on the 3CX server, a Success message box appears. Click OK. If the test fails, you will not be able to continue until communication with the relay is established.
6. Click Next to continue with the installation.

NOTE:

• You must set the Relay Port to 8801.
• If the Relay test fails, you cannot continue the installation until you establish communication with the Relay. If the test was unsuccessful:
  • Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
  • Confirm that you have entered the correct FQDN for the 3CX server.
  • Confirm that the 3CX Click to Call and Relay uses the same port and protocol.

Step 5: Installing 3CX Click-To-Call #

1. In the Ready to Install window, click Install to start the installation of the ‘3CX Click-To-Call’.

The application installation progresses. This may take several minutes to complete.

2. Once the installation is complete, check the Launch 3CX Click-To-Call check box and then click Finish. The 3CX Click-To-Call configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck Launch 3CX Click-To-Call check box and then click Finish

Step 6: Register your Software #

Follow the procedure to register with the application,

1. Double-click the 3CX Click-To-Call desktop application to open the Configuration Screen.
2. Log in with valid credentials.
3. In the License tab, and in the License Key field, enter the valid license key and enter the appropriate details in all the other fields of the page.
4. Click Register to complete your registration.

NOTE:

The license key permits you to install this software on one computer. This is not free software.

Configuration Screen #

The Desktop Configuration application lets you register the software and set up a sample site. It consists of the following tabs,

• Instructions tab
• License tab
• About tab

Instructions Screen: #

The Instructions Screen gives you the basic functionality of the application.

Follow the procedure to test the Click To Call application,

1. Enter a sample extension in the Sample Extension field. All the calls get routed to this extension.
2. Click the Sample Site option to generate a sample site.

3. In the Sample website, enter a number to make a call to the extension in the text area and click the Call button.

The Click To Call application routes the call to the sample extension.

Need Support? #

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

24/7 Support Availability #

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you’re based in the USA or India, we’re ready to provide prompt responses to your technical queries.

Windows Event Log for VoIPTools Applications and Services #

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It’s a valuable resource to help you pinpoint and resolve any issues you may encounter.

Join Our Forum Community #

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: https://www.voiptools.com/community/

Real-Time Live Chat Assistance #

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we’ll acknowledge your queries right away.

Efficient Email Support #

To ensure a thorough understanding of your concerns, email us at support@voiptools.com. Describe your issue in detail, and we’ll get back to you within one business day with the support you need.

Reach Us by Phone #

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

Free Support #

If you’ve purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

Paid Support #

For a more hands-on experience, consider our “Installation Support” package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We’ll work closely with you to tailor our applications to meet your requirements.

We’re committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!