Question 1

Hosting3CX hostingAdd-on hostingPrice your 3CX hosting ResourcesWebinarsBlogWallboard showcaseCustom developmentDownloads and manualsMy AccountLost licenseContact support Partners Subscription My Account 24/7 support: +1 801 642 4655 Book a demoGet the suite Popular: Subscription Downloads Recording Manager 3CX hosting Active Directory SyncKeep 3CX users in step with Active Directory.Active Directory Sync connects to Microsoft Active Directory and updates 3CX on a schedule you set. It adds new users to the right 3CX department with settings from a template user, keeps names, mobile numbers and emails current, and disables or deletes extensions for people who have left.Get the VoIPTools SubscriptionSchedule a live demoDepartments and template usersScheduled or on demandArchive voicemails and recordings firstActive DirectoryThe organizational units you chooseSALES OUNew hireSUPPORT OUHas leftSync on your scheduleor on demand3CXDepartments and extensionsSALESExt 101Ext 102Ext 103NewSUPPORTExt 201Ext 202Ext 203 What happens at each syncStop setting up users by hand for every new hire.Your Active Directory already knows who works for your company. On the schedule you set, Active Directory Sync compares the users in the organizational units you choose with the extensions in 3CX. It creates missing departments, adds new users to them, and disables or deletes users who are no longer in Active Directory.Someone joinsTheir extension is created.Add them to Active Directory with their extension number. At the next sync their 3CX extension is created, joins the right 3CX department based on an Active Directory field, and can take its settings from a template extension.No more: creating each extension by handDetails change3CX follows the directory.Update a first or last name, mobile number or email address in Active Directory, and the 3CX extension is updated at the next sync.No more: typing the same details in twiceSomeone leavesTheir access is removed.At the next sync their extension is disabled or deleted, whichever you choose. Their voicemails and recordings can be archived first, to an extension you pick.No more: forgetting to disable an extension when someone leaves Where it helpsFor organizations that run on Active Directory.Busy IT teamsLet the directory drive extension changes, instead of maintaining 3CX users one at a time.Departments and teamsExtensions join 3CX departments based on an Active Directory field such as Department, and missing departments are created.Growing companiesThe process stays the same whether you have a small team or a large one. Only the directory grows.IT and security teamsMake sure a user's extension is disabled, with their voicemails and recordings archived, when they leave the organization. Schedule and logIt runs when you want and records what it did.Choose when the sync creates, updates and deletes extensions. The event log records what happens when it runs.FrequencyRun the sync every set number of minutes.Time of dayRun it at a time of day you pick.On demandClick Run Now to update right away.Event logSee each event with its date, type and details. Export to PDF, Excel or CSV, or clear the log.Pick Frequency, Time of Day or On Demand.The event log, with PDF, Excel and CSV export. Active Directory Sync is included in the VoIPTools Subscription.One subscription gets you Active Directory Sync and 30+ other add-ons for 3CX.Get the VoIPTools SubscriptionSchedule a live demo Also includedControl over what syncs, and how it looks.Exclude extensionsKeep template and other special-purpose extensions that are not in Active Directory out of the sync, using keywords in their first or last name.Organizational unitsChoose the organizational units to sync, each with an optional template extension whose settings are applied to new extensions.Sign-in optionsSign in with your 3CX extension and 3CX web client password. Access is based on your 3CX role.Custom BrandingAdd your logo and header title prefix, and set the header and grid colors.Everything in Active Directory SyncAutomated sync with Microsoft Active DirectoryUser provisioning: add missing extensions from Active DirectoryAccess revocation: disable or delete extensions no longer in Active DirectoryScheduled runs by frequency, time of day or on demandRecording and voicemail archiving to an extension you choose when deleting a userDepartment mapping from an Active Directory fieldCreate missing 3CX departmentsFirst and last name, mobile number and email kept consistentChoose which Active Directory field holds the extension numberOrganizational units with an optional template extension, so new users get default settingsExclude extensions by keywords in the first or last nameEvent logging with PDF, Excel and CSV exportCustom BrandingWeb portal access based on 3CX roles QuestionsActive Directory Sync questions, answered.Anything else? Our support team answers 24/7 from the USA, India and the Philippines.Does it work with Microsoft Entra ID (Azure AD)?

Accepted Answer

Active Directory Sync works with traditional on-premises Microsoft Active Directory. Microsoft Entra ID, formerly Azure AD, is not currently supported, so please ask us about your setup before you buy.

Question 2

How does it connect to Active Directory?

Accepted Answer

You enter the domain and the username and password of an Active Directory account with permission to read user information, then click Test to check the connection.

Question 3

Does it update 3CX the moment something changes in Active Directory?

Accepted Answer

No. It runs on the schedule you set: every set number of minutes, at a set time of day, or on demand with Run Now.

Question 4

What happens when someone leaves?

Accepted Answer

At the next sync, their extension is disabled or deleted, whichever you choose. You can have their voicemails and recordings archived first to an extension you pick, so they stay easy to reach in 3CX.

Question 5

Which details are kept in step?

Accepted Answer

First and last name, mobile number and email address. You choose which Active Directory field holds the extension number and which one holds the department.

Question 6

Can we leave some extensions out?

Accepted Answer

Yes. You choose the organizational units in Active Directory to sync, and only the users in those units are synchronized. Template and other special-purpose extensions that are not in Active Directory can be excluded by keywords in their first or last name, so they are never deleted.

Question 7

Who can use it?

Accepted Answer

Access to the Active Directory Sync web app is based on your 3CX role. Sign in with your 3CX extension and 3CX web client password.

Question 8

Will it work with my 3CX?

Accepted Answer

Active Directory Sync works with 3CX version 20. It is installed on a separate Windows server, never on the 3CX server. The only VoIPTools software on the 3CX server is the VoIPTools Relay. 3CX can run on Windows or Linux, in any cloud or on premises, but not on servers hosted and managed by 3CX.

Keep 3CX users in step with Active Directory.

Stop setting up users by hand for every new hire.

Their extension is created.

3CX follows the directory.

Their access is removed.

For organizations that run on Active Directory.

Busy IT teams

Departments and teams

Growing companies

IT and security teams

It runs when you want and records what it did.

Active Directory Sync is included in the VoIPTools Subscription.

Control over what syncs, and how it looks.

Exclude extensions

Organizational units

Sign-in options

Custom Branding

Everything in Active Directory Sync

Active Directory Sync questions, answered.

Requirements, updates and documentation.

Talk to the team that builds Active Directory Sync.

More add-ons for admin and integration.

Let your directory keep 3CX up to date.