3CX
Auto Logout
Automatically log users out after they have missed consecutive calls.
Missed Call Monitoring
Keep track of the number of consecutive calls missed by each queue agent.
Automatic Logout
Logs out agents from the queue when the permitted number of missed calls is exceeded.
Customizable Threshold
Set the maximum number of missed calls allowed before an agent is logged out.
Simple Call Management
Introducing Auto Logout, an advanced add-on for your 3CX phone system designed to monitor queue agents’ responsiveness and automatically log out agents who miss multiple consecutive calls. This intelligent tool enhances your call center’s efficiency, reduces hold times for callers, and maintains accurate 3CX statistical reports.
Benefits:
- Improved call center efficiency: Reduce the number of unanswered calls and optimize your team's responsiveness.
- Enhanced caller experience: Minimize hold times for callers, leading to increased customer satisfaction.
- Accurate statistical reporting: Maintain the accuracy of your 3CX statistical reports by preventing skewed results caused by unanswered calls.
- Reduced noise levels: Lower noise levels in the office by preventing phones from ringing when no one is available to answer.
Use Cases:
Busy call centers: Auto Logout ensures that agents who are unavailable or away from their desks don’t contribute to increased hold times, resulting in a better caller experience and more efficient call center operations.
Remote workforces: For teams working remotely or in hybrid environments, Auto Logout helps maintain productivity and responsiveness by ensuring that calls are not left unanswered due to agents forgetting to log out of queues.
Organizations with strict service level agreements (SLAs): Auto Logout assists in maintaining SLAs by reducing unanswered calls and optimizing the call handling process.
Upgrade your 3CX phone system with Auto Logout and experience enhanced efficiency, reduced hold times, and a more seamless call center operation.
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
v20.0.4 – January 30, 2025
- Reverted DND Functionality: When the Do Not Disturb (DND) feature. the Monitored Queues grid needs to visible and the selected queue(s) will be monitored
- Added a check all checkbox to the grid.
- Added help content on the Settings page to provide a better understanding of how the Auto Logout application works.
- UI enhancements to the grid.
v20.0.3 – December 11, 2024
- Users can now customize how long before an incoming call is logged as a missed call.
- Agents will have their status automatically set to ‘Do Not Disturb” after missing a set number of calls.
v18.0.3 – November 25, 2024
- You can now change how long it takes for a call to be considered missed.
v20.0.2 – May 1, 2024
Fixed an error that was sending multiple emails to users after logging out of a queue.
v18.0.45 – April 9, 2024
Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.
v18.0.44 – April 5, 2024
Fixed an issue that was causing the service to stop unexpectedly.
Fixed an issue that was causing auto logout to effect the wrong queues.
v18.0.40 – March 1, 2024
Fixed an issue that was causing multiple records when registering the tool more than once.
Other minor improvements.
v18.0.39 – February 22, 2024
Various minor bug fixes and improvements.
v18.0.38 – July 19, 2023
Converted config application to web application.
January 18, 2023
Now supports JWT.
Updated copyright year to 2022.
V18.0.36 – June 9, 2022
Added a search button for contacts in the grid.
Removed all the export buttons in the Import tab.
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