Simple Call Management
Introducing Auto Logout, an advanced add-on for your 3CX phone system designed to monitor queue agents’ responsiveness and automatically log out agents who miss multiple consecutive calls. This intelligent tool enhances your call center’s efficiency, reduces hold times for callers, and maintains accurate 3CX statistical reports.
Busy call centers: Auto Logout ensures that agents who are unavailable or away from their desks don’t contribute to increased hold times, resulting in a better caller experience and more efficient call center operations.
Remote workforces: For teams working remotely or in hybrid environments, Auto Logout helps maintain productivity and responsiveness by ensuring that calls are not left unanswered due to agents forgetting to log out of queues.
Organizations with strict service level agreements (SLAs): Auto Logout assists in maintaining SLAs by reducing unanswered calls and optimizing the call handling process.
Upgrade your 3CX phone system with Auto Logout and experience enhanced efficiency, reduced hold times, and a more seamless call center operation.
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.