VoIPTools | 3CX
Wallboard Showcase
Improve your business by using any of our many wallboards. Custom wallboards also available by request.
Our Commercial Wallboards
Competitive Wallboard
Now you can monitor the productivity of your inbound/outbound call center. This web application allows managers to see agents, sorted from most productive to least productive, along with whether they have met their daily, weekly, and monthly quotas – all in real-time!
Queues Wallboard
View consolidated data across your organization with the ability to filter down to exactly the information you need. This tool enables you to see exactly what your agents are doing, and the callers waiting in your queues.
Our Custom Wallboards
Just need something simple?
Maybe you only care about a couple of key counters. A wallboard can be simple like this one, or very complex and include agent interaction capabilities. In the following examples you will start with basic wallboard examples and expand to more and more complex solutions.
Display on a big screen TV
Need a wallboard you can read from across the room? Here is straightforward wallboard that highlights critical call center counters. Need it to be visible to all your agents? Display the wallboard on the wall adjacent to your cube-farm for all to see.
Add custom messages
In addition to displaying key counters on the screen, you can also display real-time messages to everyone in the room. This could include special incentives, new procedures, or current sales goals. You can do that with this wallboard.
Queue statistics at a glance
Keep everyone up-to-date on simple call information that displays the number of handled calls, average answer and wait times, and more.
Only what you need
With a custom wallboard, you decide what information is important, and we will build exactly what you need, or choose from any of our commercial or custom wallboards we have created for other customers. You get access to them all as part of your suite of tools. Don’t see what you need? Ask us! We may already have a solution that meets your specific needs.
My favorite - simple, clean, concise
Perhaps the calculations you want are fairly straightforward, but you need to see multiple queues on the same wallboard. Color coding thresholds to draw attention to queues that are struggling to keep up with the workload makes it simple to instantly recognize where more help is needed.
Watch every queue at the same time
Real-time statistics for every queue, all on the same screen. This wallboard looks simple, but the power and instant feedback cannot be overstated. Get all the data you need, when you need it, all on one screen
Let us build a custom wallboard for you
This is an example of a custom wallboard that combines elements from several of our commercial tools. In this case, the top section displays general queue statistics, followed by an agent status section from our “3CX Queues” wallboard, and combined with an agent statistics section from our Competitive wallboard.
Drag agents to locations
With this wallboard you have the ability to select what queues to display, and organize where queue agents display on the screen by dragging the agent to the desired location.
We make it simple for you to create different “named” so it is easy to change from one saved layout to another.
Setup:
- Select an existing layout, or add a new one.
- To define the number of “drop” locations, define the number of rows needed.
- Next specify the number of columns.
- Select the queues to include.
- Drag the queue agents from the available agents located in the upper half of the screen to an available slot in the lower half.
- Save the layout.
Graphs, Charts, and More
Whether your wallboard works with real-time 3CX events, or from replicated 3CX data using our 3CX Exporter tool, we have you covered.
Now you can create your own dashboards and reports using the reporting tool you prefer (Power Bi, Crystal Reports, Excel, SQL Reporting Services, etc.). This dashboard was created by our Director of Operations directly from the same data 3CX uses to create their built-in reports.
Now you can easily automate the entire process and create exactly what you need!
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
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+1 801-642-4655
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