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Wallboard Showcase

Put your call center's numbers up on the wall.

See the wallboards we build for 3CX: four ready-made wallboards included in the VoIPTools Subscription, plus custom wallboards built by request to show exactly what your team needs.

Schedule a live demoAsk for a custom wallboard
  • 4 ready-made wallboards
  • Custom wallboards by request
  • Real-time 3CX data
Our commercial wallboards

Four ready-made wallboards, included in your subscription.

Competitive Wallboard and Queues Wallboard are VoIPTools add-ons with two wallboard displays each, so all four come with the VoIPTools Subscription along with 30+ other add-ons. The custom wallboards we have already built for other customers are part of the subscription too.

Competitive Wallboard

See who is leading, and who has hit quota.

Monitor the productivity of your inbound and outbound call center. This web application shows managers every agent, sorted from most productive to least productive, along with whether they have met their daily, weekly and monthly quotas, all in real time. Choose from a large number of calculations and real-time status information, and turn the numbers into friendly competition between agents.

  • Agents ranked by productivity
  • Many calculations and real-time statuses to choose from
  • Daily, weekly and monthly quotas
  • Call log and agent status reports
More on Competitive Wallboard

The wallboard: every agent's calls, talk time and status on one screen.

AgentsSet daily, weekly and monthly quotas for each agent.
QueuesCalls waiting, agents available and busy, answered and abandoned calls per queue.
Grid columnsChoose which columns show on the wallboard, and in what order.
Call log reportEvery call your agents placed or received, with export to XLSX or CSV.
Agent status reportA history of every status change for your agents.

Queues Wallboard

See what every agent is doing, and who is waiting.

View consolidated data across your organization, then filter down to exactly the information you need. See what your agents are doing and the callers waiting in your queues, then log agents in, change their status, or listen, whisper and barge from one screen.

  • Filter by queue, department, agent and column
  • Agents grouped by what they are doing
  • Listen, whisper and barge
See Queues Wallboard

The wallboard: agents grouped by what they are doing right now.

Queues and thresholdsPick the queues to show and set wait-time thresholds.
Watch the Queues Wallboard videoOpens on YouTube.
Our custom wallboards

Custom wallboards that show exactly what you need.

These are real wallboards we have built. They start simple and grow more detailed. Custom wallboards are built by request, and we scope each one with you.

01

Just the counters you need.

Maybe you only care about a couple of key counters. A wallboard can be as simple as this one, or very complex with agent interaction built in.

02

Readable from across the room.

A straightforward wallboard that highlights critical call center counters. Put it on a big screen TV next to your agents' desks so everyone can see it.

03

Messages for the whole room.

Beside the key counters, show real-time messages to everyone in the room, like special incentives, new procedures or current sales goals.

04

Queue statistics at a glance.

Keep everyone up to date with simple call information: calls handled, average answer and wait times, and more.

05

Only what you need.

You decide what information matters and we build exactly that. You can also choose from the commercial and custom wallboards we have already built for other customers. Don't see what you need? Ask us. We may already have it.

06

Simple, clean and color coded.

See several queues on the same wallboard. Color-coded thresholds draw attention to the queues struggling to keep up, so you can see at once where more help is needed.

Also see Queue Notifier for audible alarms and desktop pop-ups when a queue goes past the thresholds you set.

07

Every queue at the same time.

Real-time statistics for every queue, all on one screen. It looks simple, but it gives you all the data you need, when you need it.

08

Parts of several wallboards, combined.

This custom wallboard combines elements of our commercial wallboards: general queue statistics on top, an agent status section from Queues Wallboard, and agent statistics from Competitive Wallboard.

See one you like, or need something different? Tell us which numbers matter to your team.

Ask for a custom wallboardSchedule a live demo
09

Drag agents to the spots you choose.

Select which queues to display, and arrange where each queue agent appears on the screen by dragging them into place. Save different named layouts so it is easy to switch from one to another.

  1. Select a saved layout, or add a new one.
  2. Set the number of rows, then the number of columns, to create the drop locations.
  3. Select the queues to include.
  4. Drag agents from the available agents at the top of the screen into an open slot below.
  5. Save the layout.
10

Build your own graphs, charts and reports.

Your wallboard can work from real-time 3CX events, or from 3CX data replicated to a database with our Exporter add-on. Then create your own dashboards and reports in the reporting tool you prefer, including the new Report Designer built into Exporter, or tools like Power BI, Crystal Reports, Excel or SQL Server Reporting Services.

This dashboard was created by our Director of Operations directly from the same data 3CX uses for its built-in reports. You can automate the whole process and create exactly what you need.

Got a question?

Tell us what your wallboard should show.

Whether through one of our commercial wallboards or a custom solution built around your specific needs, we can help you get the most out of your 3CX system.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

See the wallboards on a live demo.

Book a demo, or get the VoIPTools Subscription with Competitive Wallboard, Queues Wallboard and 30+ other add-ons included.

Schedule a live demoGet the VoIPTools Subscription