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Agent Greeting

Greet every queue caller the same way.

Agent Greeting plays a greeting recorded in the agent's own voice automatically when they answer a call from a queue. Callers hear the same introduction every time, in the voice of the person they are talking to, and agents stop repeating it on every call. It is now part of Audio Announcer.

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  • Plays automatically when an agent answers
  • One greeting per queue
  • Record by phone or upload
Why it matters

Call after call, the same introduction, word for word.

Agents stop repeating the same introduction again and again, and any legal or policy wording reaches every caller the same way, without missing information.

Said live on every call

Every introduction depends on the agent remembering each detail, call after call.

With Agent Greeting

The greeting you recorded in your own voice plays automatically each time you answer a call from that queue.

Set it up once

Pick a queue, give it a greeting, mark it active.

It all happens on the Agent Greetings page of the Audio Announcer portal, in your browser. After that, the greeting runs on its own.

  • Add a row and pick the queueClick + and choose the queue this greeting is for, such as your support queue.
  • Record it or upload itRecord from your desk phone, or upload your own .wav file.
  • Mark it activeEach queue has one active greeting at a time. Leave a greeting inactive until you are ready.

During setup, publish the Agent Greeting call flow to 3CX once from Settings. Settings shows when an update is ready to publish.

A new greeting row: mark it active and pick its queue.

Recording made simple

Record from your desk phone, and hear it before callers do.

Record by phone

Your desk phone is the recording studio.

No microphone setup or audio software. Type a file name, click Call my Extension, and Audio Announcer calls your phone. Pick up, record your greeting after the tone and hang up. The file saves on its own.

  • Use your own voice
  • Your extension needs to be registered in 3CX
  • Prefer a studio recording? Upload a .wav file
Manage greetings

Listen, download, switch on or off.

Select a greeting and click Play to listen to it. Download a copy when you need it, switch a greeting on or off with the Active box, or record a new one. Save as many greetings as you need.

  • Only one greeting is active per queue
  • Keep inactive greetings ready for later
Where it helps

A consistent start for every queue.

Busy contact center queues

Agents answer call after call without repeating the same introduction, and every caller hears it the same way.

Queues that record calls

Use the greeting to tell callers about call recording, so they hear the notice each time an agent answers.

Legal and policy wording

Record the required policy or legal wording once, so it is given the same way each time an agent answers that queue.

Different queues, different greetings

Give your support queue and your sales queue their own greetings, each active on its own queue.

Agent Greeting is included in the VoIPTools Subscription.

One subscription gets you Agent Greeting and 30+ other add-ons for 3CX.

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Questions

Agent Greeting questions, answered.

Anything else? Our support team answers 24/7 from the USA, India and the Philippines.

Is Agent Greeting part of Audio Announcer?+
Yes, for 3CX version 20. Agent Greeting is part of Audio Announcer, together with Recording Beep and Barge Messages, and its setup is covered in the Audio Announcer V20 documentation.
Which calls does the greeting play on?+
It plays when an agent answers a call from a queue that has an active greeting, before the conversation begins. Each queue can have one active greeting at a time.
Can each queue have a different greeting?+
Yes. You assign a greeting to each queue, and each queue has its own active greeting.
Whose voice do callers hear?+
Whoever records the greeting. Record it from your desk phone in your own voice, or upload your own .wav file.
Who can change the greetings?+
The roles you allow. Role access permissions decide which roles can upload, play, edit and delete greeting audio. People sign in with their 3CX voicemail PIN or web client password, whichever you choose.
Will it work with my 3CX?+
It works with 3CX version 20. It is installed on a separate Windows server, never on the 3CX server. The only VoIPTools software on the 3CX server is the VoIPTools Relay. 3CX can run on Windows or Linux, in any cloud or on premises, but not on servers hosted and managed by 3CX.
Do agents have to install anything?+
No. The portal runs in a web browser, and the greeting plays on its own when an agent answers.
Can you set it up or run it for us?+
Yes. When you purchase support, we install and set everything up for you, and support also covers configuration, updates and training. If you prefer not to host it yourself, we can run your VoIPTools add-ons on Amazon with monitoring around the clock and keep them updated.
Details

Requirements, updates and documentation.

Downloads and documentation
  • 3CX version 20
  • In version 20, Agent Greeting is part of Audio Announcer and is set up with it
  • The Agent Greeting call flow published to 3CX from Audio Announcer's Settings
  • A Windows 10 or later, or Windows Server 2016 or later, server that is separate from the 3CX server
  • Microsoft SQL Server 2016 or later (the free Express edition works), installed on the VoIPTools server, not the 3CX server. You can also use your own existing SQL Server. We strongly recommend SQL Server 2025: its free Express edition holds databases up to 50 GB, five times more than earlier versions, which matters for add-ons that store a lot of data, such as Exporter.
  • The VoIPTools Relay is the only VoIPTools software installed directly on the 3CX server. It must be installed on the 3CX server, not on the VoIPTools server.
  • Static IP addresses for the VoIPTools and 3CX servers
  • A registered 3CX extension to record by phone. Uploaded files in .wav format.
  • 3CX on Windows or Linux, in any cloud (such as Amazon, Microsoft Azure or Google) or on premises. Not compatible with 3CX servers hosted and managed by 3CX, which do not allow third-party software.

Check the documentation for the current release and full setup details for your environment.

Got a question?

Talk to the team that builds Agent Greeting.

Whether it is Agent Greeting, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

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Agent Greeting and every add-on below come in the same VoIPTools Subscription.

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Give every queue caller the right welcome.

See it on a live demo, or get it today as part of the VoIPTools Subscription, with 30+ other add-ons included.

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