This wallboard provides two different real-time views into the activity of your call center.

The Agents View

This view displays a list of all the agents assigned to a filtered list of queues. The wallboard separates agents into 5 columns:

• Agents connected to a queue call.
• Agents idle.
• Agents connected to a non-queue call.
• Agents not available (presence).
• Agents logged out of the queue

In addition to displaying the state of agents, you can also interact with agents using context-aware popup menus. Actions include invoking commands: Whisper, Barge, and Listen. In addition, you can change the agent’s presence status, log them in/out of queues, initiate a call to an agent, or drop a call right within the wallboard display.

The Queues view

This view displays a list of all the callers waiting in the selected queues, grouped by the amount of time the caller has been waiting. This view shows two important timers:

1. How long the caller has been waiting in the current queue.
2. how long the caller has been in the phone system (the actual amount of time the caller has been trying to speak to the correct person).

You configure grouping of calls into 3 groups:

1. Red: Callers waiting the longest.
2. Yellow: Callers waiting longer than desired.
3. White: Callers waiting for an acceptable amount of time.

v18.0.14 – March 15, 2023

• Fixed an issue that was enabling some users to change the status of other users.

v18.0.12 – January 18, 2023

• Now supports JWT security.

• 3CX version 12 and above
• Client:  Internet Explorer, Google Chrome, Firefox, Opera browsers
• Server:  Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
• Internet Information Server (IIS) 7.0 and above
• Microsoft SQL Server 2008 (free Express edition) and above
• Microsoft .net 4.6.1 and above
• VoIPTools Relay installed on 3CX server

Note:  You can run IIS and NGIX or Abyss on the same server