Queues Wallboard

Monitor Agents and Calls in selected queues

Agent Status

See what agents are doing in real-time. Who is in a call, who is idle, who is unavailable.

Monitor Calls

Calls are grouped by how long they have been waiting and how long they have been in the phone system.

Interact with Agents

Log agents in/out, change their status, whisper, listen, barge, all from one page.

Filter Controls

Filter by queue, group, and specific agents within these groups. Filter calls waiting across all queues or only those queues you need.

Two real-time views into the activity of your call center.

View consolidated data across your organization with the ability to filter down to exactly the information you need. This tool enables you to see exactly what your agents are doing, and the callers waiting in your queues.


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