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Custom development

If you can describe it, we can build it.

Our custom development team builds 3CX solutions every day, from AI voice bots to integrations. Bring us the problem. We scope it, build it and support it.

Tell us what you need Schedule a live demo
  • AI voice bots and automation
  • 20 years with 3CX
  • 3CX Platinum Partner
What we build

Software shaped around how your business works.

Start with 3CX, add AI, or go well beyond it. If it is software, we can scope it.

AI voice bots and automation

We add AI to 3CX through custom development. Voice bots and automated workflows take payments, check the status of an order, create tickets and find the right person in your company directory, and much more.

System integrations

Connect your CRM, helpdesk, database and the other software you rely on.

Business software and automation

Internal tools, reports and AI-powered workflows, with or without 3CX.

Websites and web apps

Company websites, customer portals and web applications.

Custom 3CX development

Integrations, call flows, reporting and tools built around the way your business uses 3CX.

Built by request

Custom wallboards we have built for 3CX call centers.

You decide what information is important, and we build exactly what you need. These are real wallboards from our wallboard showcase.

Custom wallboard combining queue statistics, agent status columns and an agent statistics table

Combine the parts you need from several add-ons.

This custom wallboard shows general queue statistics at the top, an agent status section from our Queues Wallboard, and an agent statistics section from our Competitive Wallboard, all on one screen.

Custom wallboard with call counters, daily notes and instructions panels, and the current time

Add your own messages

Show real-time messages to everyone in the room, like special incentives, new procedures or current sales goals, beside your key counters.

Custom wallboard showing several queues side by side with color-coded statistics

Every queue at a glance

See several queues on one wallboard, with color-coded thresholds that show where more help is needed.

Simple custom wallboard with six large call center counters

Only the counters you care about

Keep it simple with a few key counters, big enough to read from across the room on a TV your whole team can see.

How it works

From your idea to software you rely on.

  1. Describe it

    Tell us what your team needs to accomplish, in your own words. No technical specification needed.

  2. Scope it

    We help turn your idea into a practical project scope. Custom development is scoped separately from the VoIPTools Subscription.

  3. Build it

    Our dedicated custom development team builds your solution, with the developers behind every VoIPTools add-on to call on.

  4. Support it

    We support what we build, with a support team there 24/7 from the USA, India and the Philippines.

Who builds it

A dedicated team, backed by 20 years with 3CX.

For 20 years we have built add-ons exclusively for 3CX. Our custom development team works on custom solutions, from AI voice bots to integrations, with the developers behind every add-on to call on. VoIPTools is a 3CX Platinum Partner with Advanced Certified Engineers.

Tell us what you need
20years of 3CX experience
30+add-ons built exclusively for 3CX
24/7support from the USA, India and the Philippines
100+countries with VoIPTools customers
Start your project

Tell us what you would like us to build.

Whether you need help with one of our add-ons, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

3CX partner? You can offer VoIPTools custom development to your customers too. See the partner program.

VoIPTools Custom Development is also listed in our store.

Or start from:

No technical specification needed. Fields marked * are required.

Thank you. Your project brief has been sent, and our team will get back to you soon.
Questions

Project questions, answered.

Anything else? Our support team answers 24/7 from the USA, India and the Philippines.

Contact us
Do I need a technical specification?+
No. Tell us what your team needs to accomplish and we will help turn that into a practical project scope.
Is custom development part of the VoIPTools Subscription?+
No. The VoIPTools Subscription includes the VoIPTools add-on suite. Custom development is scoped separately.
Do you only build things for 3CX?+
No. We specialize in AI solutions, and we build custom 3CX integrations, automation and reporting, and business applications beyond 3CX, including websites, customer portals and web applications.
Can you add AI to our 3CX system?+
Yes. We build AI voice bots that answer calls and handle tasks like taking payments, checking the status of an order, creating tickets and finding the right person in your directory. We also build AI knowledge bases with built-in chat, and tools that analyze customer questions to spot patterns, flag urgent issues and make sure unanswered questions get answered.
Can you build a wallboard just for our call center?+
Yes. Custom wallboards are available by request. A wallboard can be simple, with just a few key counters, or very complex with agent interaction. Don't see what you need? Ask us. We may already have a solution that meets your needs.
Can you build a custom call routing solution?+
Yes. If you have a unique routing need that our existing Call Router solutions do not cover, we can build a custom solution for you.
We are a 3CX partner. Can we offer this to our customers?+
Yes. Partners can earn additional revenue from VoIPTools custom development. Tell us what your customer needs and we will scope it with you. We quote you, and you set the price your customer pays.

Bring us the problem and we will scope it.

Send us your idea, or see our add-ons on a live demo first.

Send my project briefSchedule a live demo