Critical Messages
Ensure important voicemails never go unheard when staff are away or on holiday with voicemail escalation.
Manage Disk Space
Manage disk space through compression and automated voicemail retention policies.
Organization
Improve voicemail handling with a simple-to-use web portal. Search, listen, forward, delete, and email voicemails from one interface.
Management Power
Optionally view voicemails of members of your team.
Now supports inbound call tracking
Enhance Agent Performance
Handle your voicemail with more flexibility. With our web portal, we make it simple to access your voicemails from anywhere, and we added some great features to extend the capabilities of 3CX too!
Features
- Voicemail Transcripts
- Voicemail Distribution
- Voicemail Escalation
- Web Portal Access
- Archive & Compress
- Missed Calls
- Distribution Groups
- Google Voice Support
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
August 16, 2024
- Added the ability to export both deleted and available voicemails from the 3CX and VoIPTools servers.
- Added a ‘Show Deleted Voicemails’ checkbox that will display or hide all deleted voicemails in the grid.
July 15, 2024
- Fixed an issue that was preventing web client passwords from working.
- Fixed an issue that was causing multiple services running in task manager.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was causing the time entries of new voicemails to be 5 hours behind.
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
Live Chat
+1 801-642-4655
24/7 Support
