3CX
Recording Manager
Easily manage your call recordings using a simple web portal.
Manage Storage
Archive and compress your recording by half their original size without audio degradation.
Granular Access
Individuals can only see their personal recordings. Managers can review recordings made by their team members based on 3CX Extension Group membership.
Feedback
Review calls made by agents. Score how they handled the customer and provide feedback with recording notes.
Secure Access
Access recordings from a simple web portal, and lock recordings to prevent deletion.
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Recording Management Simplified
Search, play, download, archive, compress, delete, purge, export, score, and add notes to your call recordings using a simple web portal.
Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be!
Features
- MP3
- Compress
- Archive
- Customizable
- Export
- Notes
- Storage
- Scoring
Benefits
Manage Disk Space
Compress your recordings to require 1/2 the original space without audio degradation.
Archive Recordings
Archive recordings for mandated retention. Remove the ability to delete archived recordings.
Archive Recordings
Review calls made by agents. Score how they handled the customer. Provide feedback with recording notes.
- Easy to find, listen, and manage 3CX Recordings
- Easy to install/update
- Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
- Easy access via PC, MAC, or Smart Phone
- Easy to delete old recordings that take up lots of space on the server
- Easy to administer using the built-in 3CX login database
- Easy to manage which extensions are recorded right from the web portal
- Easy to purchase (uses free tools from Microsoft)
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
v18.0.173 – February 28, 2023
- Added the ability to specify the folder on the FTP server where recordings are uploaded.
- Various minor bug fixes.
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
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