CRM Integration
Pull appointments from CRM / Practice Management (PM) applications, and update CRM / PM information.
Mass Calls
Supports multiple simultaneous calls (dependent on 3CX license and available trunks/bandwidth)
Easy Schedules
Decrease missed appointments by sending automatic reminders to your customers.
More Options
Utilize text-to-speech for customized messages, or play pre-recorded messages
Enhance Agent Performance
Power Dialer can use text-to-speech to produce individualized custom messages. It was designed from the ground up specifically for 3CX to automate unattended calls to patients or customers using unique contact lists (campaigns). When used in conjunction with 3CX Call Flow Designer (CFD) applications, virtually any scenario can be supported.
Power Dialer was originally designed for medical offices to automate appointment reminders, but we quickly discovered our customers are using our dialer for collections, political campaigns, delivery reminders, school activities and much, much more.
Features
- Amazon Polly Support
- Customizable
- Call Routing
- Email & SMS
- Text-to-Speech
- 3CX CFD Support
- Automated
- Campaigns
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
June 25, 2024
- Power dialer can now make calls even if the agent is not available in the queue.
- Fixed an issue that was preventing extensions from showing up in the Monitor Queue extension when when all members have been removed from a queue.
- Other misc. code changes.
February 5, 2024
- Fixed an issue that was preventing some deleted contacts from appearing in the reports CSV file.
January 18, 2024
- Fixed a bug that was causing the import date popup to appear when some users started a campaign.
December 15, 2023
- Fixed an issue that was causing CPU usage to spike.
- Fixed an issue that was preventing some users from using SMS.
November 21, 2023
- Now supports SMS
November 9, 2023
- Added report filters.
- Runtime removed from reports.
- Minor bug fixes and enhancements.
September 5, 2023
- Added a ‘retry’ option.
- Calls now automatically drop after some time if there is no answer.
March 23, 2023
- Added prepend digits to dialer tab. This should allow users to run different campaigns using different prepend digits.
v18.0.229
- Added prepend digits to dialer tab. This should allow users to run different campaigns using different prepend digits.
v18.0.228 – January 18, 2023
- Now supports JWT.
- Fixed an issue that was causing the screen to freeze.
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
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