3CX
Competitive Wallboard
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Agent Performance
See who has made the most calls, and which agents have met their call quotas for the week and month.
Management Visibility
Managers now have greater visibility into who is producing and who is not in real-time.
Accountability
Now you have real numbers you can use to measure important performance statistics and make informed decisions.
Agent Status
Monitor who is on the phone or available, and how long their status has gone unchanged.
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Enhance Agent Performance
Now you can monitor the productivity of your inbound/outbound call center. This web application allows managers to see agents, sorted from most productive to least productive, along with whether they have met their daily, weekly, and monthly quotas – all in real-time!
Features
- Call Tracking
- Outbound
- Inbound
- Agent Status
- Idle Times
- Missed Calls
- Quotas
- Customizable
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
V18.0.198 – May 5, 20234
- Added ‘Sort by Range’ in the general settings tab.
Legacy Versions
Version 15.0.53 Feburary 22, 2017
- Added support for BLF Speed Dials (Panic Button)
- Added support for BLF Speed Dials (continuous alarms)
- Added support for latest relay
- Updated to latest version of controls
Version 15.0.40 November 15, 2016
- Added support for filtering who is notified based on extension’s location
- Added support for latest VoIPTools Relay
- Updated controls
- Fixed bug in update control
Version 15.0.22 (Beta for 15) September 29 2016
- Version 15 Update
Version 14.0.18 April 8 2016
- Added the ability to install on a remote server (not the 3CX server)
- Improved interface elements
- Upgraded to use new licensing components
- General improvements
Version 2.1.11.0 08/15/2014
- Bug fixes
- Support updating extensions during import
Version 2.1.7.0 05/23/2014
- Bug fixes
- Support for auto updating software
Version 2.1.6.0 04/21/2014
- Support for v12
- Support for 3CX Relay
- New Installer
- Bug fixes
Version 1.0.5.0 04/06/2013
- Added dynamic voice message using Text-To-Speech
Version 1.0.0.0 04/04/2013
- Initial Public Release
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
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