Track Disposition
Track what happened with every call, inbound and outbound.
Notes
Enter detailed notes about the purpose and end result of every call.
Agent Statistics
Track agent activity — who is capturing the most leads or making the most sales.
Unlimited Codes
Create custom codes for your specific needs.
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Classify / Disposition Your Phone Calls
Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like “Installation issue”, or “Hardware failure”, while a sales department may classify a call as “follow-up” or “lead”. The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
v18.0.40 (Client + Server) – February 15, 2023
- Text font on popups are now slightly larger.
- Added ability to copy the work order from popups.
v18.0.38 (Client + Server) – January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing Prepend Digits Work Order from showing correctly.
- Fixed an issue that was showing the job ID instead of the work order number.
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
Live Chat
+1 801-642-4655
24/7 Support
