VoIPTools

Downloads & Manuals

VoIPTools Hosting

Learn how we can host your tools for you - so you don't need to worry about installing or updating any of your tools!

Server Configuration Instructions

Configure SQl servers for remote access or internet information Server (IIS) for our tools.

ATTENTION!

Effective January 2025, 3CX will discontinue support for 3CX Version 18. Consequently, we will also cease support for our Version 18 tools. While users may continue to utilize these tools, please be aware that they will no longer receive updates, which may lead to reduced performance over time.

3CX Relay Agent

Download

Documentation

Version

Release Date

Update Notes

Linux

20.0.17

December 11, 2024

December 11, 2024

  • Resolved an issue that was causing the latest certificate information from being retrieved, causing the relay to fail.
  • API code changes.
  • Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
  • Fixed login issue for some clients where security measures were causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.

November 20, 2024

  • Now only users that are system owners or those with admin rights are able to log into the relay.
  • Fixed an issue what was causing the latest certificate information from being retrieved, causing the relay to fail.
  • Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
  • Fixed a login issue that was causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
  • Other minor API changes.

September 25, 2024

  • Fixed an issue that was preventing some users from registering their relay.
  • Minor code changes

September 12, 2024

  • Fixed a certificate issue.
  • Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
  • Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
  • Added an API for retrieving all VM files.
  • Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
  • Fixed an issue that was causing null events when extensions were marked as favorites.

July, 19 2024

  • Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
  • Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.

April 23, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

January 24, 2024

  • Updated contacts to include extended characters.
  • Fixed an issue that was preventing some users from validating their passwords.
  • Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension. 
  • Updated validation messages on the login screen.

January 17, 2024

  • Initial v20 release

Windows

20.0.17

December 11, 2024

December 11, 2024

  • Resolved an issue that was causing the latest certificate information from being retrieved, causing the relay to fail.
  • API code changes.
  • Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
  • Fixed login issue for some clients where security measures were causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.

November 20, 2024

  • Now only users that are system owners or those with admin rights are able to log into the relay.
  • Fixed an issue what was causing the latest certificate information from being retrieved, causing the relay to fail.
  • Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
  • Fixed a login issue that was causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
  • Other minor API changes.
  •  

September 25, 2024

  • Fixed an issue that was preventing some users from registering their relay.
  • Minor code changes

September 12, 2024

  • Fixed a certificate issue.
  • Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
  • Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
  • Added an API for retrieving all VM files.
  • Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
  • Fixed an issue that was causing null events when extensions were marked as favorites.

July, 19 2024

  • Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
  • Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.

April 23, 2024

  • The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
  • Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
  • Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
  • Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
  • The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.

January 24, 2024

  • Updated contacts to include extended characters.
  • Fixed an issue that was preventing some users from validating their passwords.
  • Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension. 
  • Updated validation messages on the login screen.

January 17, 2024

  • Initial v20 release

Free Tools

Download

Documentation

Version

Release Date

Update Notes

Click-To-Call

20.0.1

February 8, 2024

February 8, 2024

  • Initial v20 release.

Holiday Importer

20.0.3

November 6, 2024

November 6, 2024

  • Added a default group.
  • Now accepts 2-digit  extensions.

June 10, 2024

  • Converted from config format into a web application. 
  • Many cosmetic changes.

March 6, 2024

  • Initial v20 release

Side Panel Menu

20.0.1

October 18, 2024

October 18, 2024

  • Initial v20 release

Tools (3CX Add-Ons)

Download

Documentation

Version

Release Date

Update Notes

Active Directory Sync

20.0.1

March 7, 2024

March 7, 2024

  • Initial v20 release

Agent Greetings

Unavailable

Due to some changes made by 3CX, Agent Greetings is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Audio Scheduler

20.0.3

November 14, 2024

November 14, 2024

  • Added dial code for ring groups and paging.
  • New OpenAI features added!

September 24, 2024

  • Visual overhaul - now matches our other modernized tools.
  • Drag and drop appointments.
  • Create, modify, and delete appointments.
  • Repeatable appointments.
  • OpenAI integration
  • Hide/display resource groups.

February 19, 2024

  • Initial v20 release.

Auto Call Back

20.0.2

March 27, 2024

March 27, 2024

  • Initial v20 Release

Auto Logout

20.0.3

December 11, 2024

December 12, 2024

  • Users can now customize how long before an incoming call is logged as a missed call.
  • Agents will have their status automatically set to 'Do Not Disturb" after missing a set number of calls.

May 1, 2024

  • Fixed an error that was sending multiple emails to users after logging out of a queue.

February 5, 2024

  • Initial v20 release.

Auto Self ID

20.0.1

January 17, 2024

January 17, 2024

  • Initial v20 release

Auto Voicemail

20.0.1

January 18, 2024

January 18, 2024

Barge Messages

Unavailable

Due to some changes made by 3CX, Barge Messages is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Call Router

20.0.2

December 5, 2024

December 5, 2024

  • Performance updates.
  • Will now work with or without database connection with Exporter.

January 17, 2024

  • Initial v20 release

Caller ID

20.0.1

January 30, 2024

January 30, 2024

  • Initial v20 release

Competitive wAllboard

20.0.8

November 29, 2024

November 8, 2024

  • Script updates.
  • Fixed an issue that was preventing calls from being counted if they were transferred for some users.
  • Fixed an issue that was causing inbound calls to have mismatching information compared to the 3CX console.

September 19, 2024

  • Fixed an issue that was preventing some users from seeing some columns.
  • Fixed an issue that was intermittently showing incorrect queue statistics. 
  • Fixed an issue that was preventing the phone status from updating correctly for some users.
  • Fixed an issue that was preventing call count from updating correctly for some users.
  • Fixed an issue that was preventing some users from signing in.

January 25, 2024

  • Initial v20 release

Contacts Sync

20.0.1

January 31, 2024

January 31, 2024

  • Initial v20 release

Custom Presence

20.0.4

November 27, 2024

November 27, 2024

  • Fixed an issue that  was preventing custom statuses from working if it contained a '#'
  • Now uses less memory.

September 3, 2024

  • Fixed an issue that was causing an error popup to appear in free mode.
  • Fixed an issue that was preventing custom presence from correctly appearing in the competitive wallboard.
  • Fixed an issue that was causing the  list of extensions from displaying if the name contained a single quote.
  • When filtering a specific extension and exporting it to a CVS file, all extension information is now displayed instead of just the filtered information.
  • Added culture and time zone options in to reports.

April 3, 2024

  • Report page now shows correct time zone.
  • Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.

January 25, 2024

  • Initial v20 release

Do Not Call

20.0.1

January 30, 2024

January 30, 2024

  • Initial v20 release

Emergency Notifier

20.0.2

August 16, 2024

August 16, 2024

  • Emergency Number Tab:
    • External Tab: Displays the emergency numbers published from 3CX.
    • Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
    Speed Dials:
    • Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.
  • Bug Fixes:
    • Implemented the Text-to-Speech (TTS) functionality to work with Speed Dials.
    • Set up internal emergency numbers that won't appear in the 3CX emergency numbers list, saving them to our database instead.
    • Fixed the issue where an error log was printed in the event viewer whenever extensions were imported or exported.

Enhanced Billing Codes

20.0.1

February 2, 2024

February 2, 2024

  • Initial v20 release.

Exporter

20.0.3

November 27, 2024

November 27, 2024

  • Minor bug  fixes and improvements.

March 6, 2024

  • Added new columns to various tables.

January 18, 2024

  • Initial v20 release

Hosted Billing

20.0.3

November 7, 2024

November 7, 2024

  • Authentication is now completed whether users have 3CX v18 or v20.

September 26, 2024

  • Fixed an issue that was preventing 3CX management console information from being displaying in the app for some users.
  • Minor bug fixes and improvements.

January 25, 2024

  • Initial v20 release

Monitor

20.0.1

February 2, 2024

February 2, 2o24

  • Initial v20 release

On Call Manager

20.0.3

November 22, 2024

November 22, 2024

  • Removed CFD functionality. Now only the members who are scheduled will be logged into the selected queue.
  • Added SKYTEL features.

October 1, 2024

  • Added a textbox that allows users to enter their IP Address or FQDN
  • Now accepts more than three-letter domains in the Email field.
  • Fixed an issue that was preventing group names that had a single quote in it.
  • Fixed an issue that was causing the same username to appear in multiple groups for some users.
  • Now works with CFD instead of IVR. 
  • Fixed an issue that was preventing some outside calls from connecting properly.
  • Fixed an issue that was preventing Google bucket info from being saved in transcripts.

January 18, 2024

  • Initial v20 release

Power Dialer

20.0.2

October 10, 2024

October 10, 2024

  • Changed the Max call Count and Max Dialer Calls to start from 1.
  •  

February 5, 2024

  • Initial v20 release.

Profile Manager

20.0.1

January 30. 2024

January 30, 2024

  • Initial v20 release

Queue Notifier (Client)

Queue Notifier (Server)

20.0.1

20.0.1

January 17, 2024

JANUARY 17, 2024

January 17, 2024

  • Initial v20 release

Queues Wallboard

20.0.5

December 5, 2024

December 5, 2024

  • Fixed an issue that was preventing some users form making calls.
  • Fixed an issue that was preventing call data from appearing on the wallboard if it had been transferred to another agent.

October 25, 2024

  • Added an 'Internal Calls' settings page.
  • Added new filter options and checkboxes for multiple selections.
  • Fixed an issue that was preventing data from showing for some users.
  • Fixed an issue that was preventing filters from working for some users.
  • Fixed and issue that was preventing name changes from being reflecting on the wallboard for some users.
  • Fixed and issue that was preventing users from showing up in the agent tab if their name contained a hyphen.
  • Fixed an issue that was delaying the change on the wallboard when calls were transferred.
  • Other minor bug fixes, improvements, and code changes.

January 30, 2024

  • Initial v20 release

Reception Console

20.0.1

February 7, 2024

February 7, 2024

  • Initial v20 release.

Recording Beep

Unavailable

Due to some changes made by 3CX, Recording Beep is no longer compatible with 3CX v20. We will continue to update our customers as we work around these changes.

Recording Manager

20.0.3

December 6, 2024

December 6, 2024

  • Fixed an issue that was preventing recordings from being downloaded in there were special characters in the file name.
  • Added a column to display the OpenAI API model.
  • AI analysis results are now excluded from emails when the transcription is empty or the AI Analyze option is disabled for an extension. 
  • When emailing recordings from the grid, both transcription and AI analysis results are now correctly attached. 
  • Cleaned up AI analysis results in emails by removing unnecessary HTML tags for better readability. 
  • Fixed an issue where the Recording Manager could not delete archived recordings from the D drive. 
  • Fixed an issue where users could download recordings via the three-dot menu, even when download permissions were restricted to Admins only. 
  • Simplified the AI analysis workflow by removing separate checkboxes for Score and Transcription options. If AI Analysis is enabled, both features now work seamlessly. 
  • Fixed an issue that was preventing the recording mover functionality from working properly for some users.
  • Removed the Phone Password option for login. Any client with this option has been updated to use the Web Client Password instead. 
  • Removed the Default Download option from the play tab near the seek bar on the Recordings page. 
  • Clicking the edit button on the Recordings page now shows the recording file by default or the archive file if the recording is unavailable. 
  • Added a feature allowing admins to grant recording access to users outside the department after verification. 
  • The "Service" button is no longer visible to users logging in through the web application portal. It is accessible only to admins. 
  • Resolved an issue where emails were sent to the alternative email address even when the option was unchecked. 
  • Removed the Advanced Settings section from the import tab.
  • Eliminated the 3CX Version option from the import tab. 
  • Resolved an issue in the Recordings table where the score progress bar was overlapping the percentage text, ensuring proper alignment and readability.

 

October 15, 2024

  • Upgraded from the previous framework to .NET Blazor for improved performance and user experience. 
  • Introduced AI Analyze and AI Score for enhanced speech-to-text transcription accuracy. 
  • Fixed a date formatting issue.
  • Optimized grid performance for faster loading and handling of large datasets. 
  • Added a feature called 'Recording Access,' which allows group managers to grant rights to group members, enabling them to access all recordings.

January 17, 2024

  • Initial v20 release

Surveyor

20.0.2

November 27, 2024

November 27, 2024

  • Fixed an issue that was preventing an SQL query from saving for some users.
  • Agent names have been added to the call reports.
  • Other minor bug fixes and code changes.

February 9, 2024

  • Initial v20 release.

Survey Creator

20.0.3

November 13, 2024

November 13, 2024

  • Can now generate reports for specific date ranges.
  • Fixed an issue that was preventing agent information from appearing on the survey log for some users.

February 9, 2024

  • Minor bug fixes and improvements.

January 24, 2024

  • Initial v20 release

Voicemail Manager

20.0.2

November 25, 2024

November 25, 2024

  • Updated the UI to .NET Blazor for better performance and user experience.
  • NEW AI FEATURES:
    • AI analysis of voicemails
    • Transcriptions, key points, summarizations etc.
    • Custom AI queries
    • Many more!
  • Permissions are now based on department roles:
    • Managers can view their department and team members voicemails.
    • Managers roles in Voicemail Manager do not affect roles in 3CX.
  • New voicemail escalation features:
    • Escalates unheard voicemails to distributed groups. 
    • Create custom group voicemail boxes with specific extenions.

January 31, 2024

  • Initial v20 release

Wrap-up Codes (Server)

Wrap-up Codes (Client)

20.0.4

20.0.4

September 9, 2024

September 9, 2024

September 9, 2024

  • Wrap Up Codes now forces itself to the front of other applications.
  • Re-added reports to v20
  • Users can now close the client popup without saving by selecting 'Codes' on the popup.
  • Fixed an issue that was allowing some users to use mismatching versions of Wrap Up Codes Server and Client.
  • Various minor bug fixes and improvements.

March 4, 2024

  • Fixed an issue that was causing multiple pop-ups to appear overtop each other.
  • Added 'UserFields' enhancement. 

January 25, 2024

  • Initial v20 release

Other Tools

Download

Version

Certify the Web

5.5.5

SQL Connection String encryptor

1.0.0

3CX Relay Agent

Download

Documentation

Version

Release Date

Update Notes

Linux

18.9.56

November 5, 2024

November 5, 2024

  • Minor code changes.

September 20, 2024

  • Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
  • Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.

August 16, 2024

  • Added the ability to delete an event for the Voicemail Watcher.
  • Added an API for retrieving a list of all voicemails.

July 8, 2024

  • Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
  • Can now update single parameters the Extension Patch API.

June 25, 2024

  • Added an API for checking the connection between your 3CX and VoIPTools servers.
  • General bug fixes and improvements.

May 31, 2024

  • Minor improvements to Relay performance.
  • Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
  • Other minor bug fixes and improvements.

May 9 , 2024

  • Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
  • Fixed an issue that was preventing special characters from being used. 

Windows

18.9.56

November 5, 2024

November 5, 2024

  • Minor code changes.

September 20, 2024

  • Fixed an issue where voicemail manager and on call manager were not getting notifications when a voicemail was being re-recorded.
  • Fixed an issue that was causing some users to see one or more blank group names when retrieving group lists.

August 16, 2024

  • Added the ability to delete an event for the Voicemail Watcher.
  • Added an API for retrieving a list of all voicemails.

July 8, 2024

  • Fixed an issue that was preventing a presence event from working properly if the status was changed using the CPS tool.
  • Can now update single parameters the Extension Patch API.

June 25, 2024

  • Added an API for checking the connection between your 3CX and VoIPTools servers.
  • General bug fixes and improvements.f

May 31, 2024

  • Minor improvements to Relay performance.
  • Fixed an issues that was preventing call transfers if there were many active simultaneous calls.
  • Other minor bug fixes and improvements.

May 9 , 2024

  • Fixed an issue that was preventing queue events from appearing when agents were added/deleted from queues.
  • Fixed an issue that was preventing special characters from being used.
  •  

Free Tools

Download

Documentation

Version

Release Date

Update Notes

Click-To-Call

18.0.23

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Removed 'Impersonate User'.

Holiday Importer

18.0.36

November 20, 2024

November 20, 2024

  • Fixed an issue that was preventing some users from logging in if they were using a two-digit extension.

May 13, 2024

  • Converted from a config format to a web application.

January 18, 2023

  • Now supports JWT.

Side Panel Menu

18.0.3

December 31, 2022

Tools (3CX Add-Ons)

Download

Documentation

Version

Release Date

Update Notes

Active Directory Sync

18.0.19

June 14, 2024

June 14, 2024

  • Template extension is now optional.
  • Added options to use a web client password or a phone password on the login page.
  • Changes make to the Active Directory user information (e.g., First Name, Last Name, Mobile Number, Email Address, etc.) will be reflected in th3 3CX extension.

December 22, 2023

  • Managers can now assign users to the organization unit.
  • Managers can now add users to the 3CX system without relying on the templates extension.
  • Various cosmetic changes.

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now uses advanced installer.

Agent Greetings

18.0.4

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Now uses advanced installer.

Audio Scheduler

18.0.41

October 24, 2024

October 24, 2024

  • Added new Open AI features.

September 6, 2024

  • Added a 'Ring Group' to the Extension column.
  • Added a 'Dial Code' column.

July 19, 2024

  • Updated from framework application to a Blazor server application.
  • Cosmetic changes.

November 9, 2023

  • Fixed an issue that was preventing break notifications from working properly.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the New Task Scheduler from working properly for some users.

Auto Call Back

18.0.6

January 18, 2023

January 18, 2023

  • Now supports JWT.

Auto Logout

18.0.46

November 25, 2024

November 25, 2024

  • You can now change how long it takes for a call to be considered missed.

April 9, 2024

  • Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.

April 5, 2024

  • Fixed an issue that was causing the service to stop unexpectedly.
  • Fixed an issue that was causing auto logout to effect the wrong queues.

March 1, 2024

  • Fixed an issue that was causing multiple records when registering the tool more than once.
  • Other minor improvements.

February 22, 2024

  • Various minor bug fixes and improvements.

Auto Self ID

18.0.27

July 28, 2023

July 28, 2023

  • Converted from config application to web application.

January 18, 2023

  • Now supports JWT.

Auto Voicemail

18.0.40

September 5, 2023

September 5, 2023

  • General bug fixes and improvements.

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now supports HTTPS (SSL) server bindings.
  • Now uses advanced installer.

Barge Messages

18.0.6

September 11, 2023

September 11, 2023

  • Fixed an issue that was allowing users to use the tool without a license key.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing new recordings from playing successfully for some users.

Call Router

18.0.17

October 17, 2024

October 17, 2024

  • Database call will route to the default route if not connected to an exporter database.
  • Minor bug fixes and improvements.

January 18, 2023

  • Now supports JWT.
  • Now uses advanced installer.

Caller ID

18.0.37

November 2, 2023

November 2, 2023

  • Added group user tab permissions. Only admins/system owners will be able to view all tabs.
  • Minor cosmetic fixes.

March 7, 2023

  • Fixed an issue that was causing an error message to pop up when logging in with manager rights.
  • Fixed an issue that was preventing extensions from being removed on the 'Agents' tab.

February 16, 2023

  • Can now use characters 0-9 when naming caller IDs.

January 18, 2023

  • Now supports JWT.

Competitive wAllboard

18.0.224

November 20, 2024

November 20, 2024

  • Minor bug fixes

November 1, 2024

  • Fixed an issue that was marking outbound call transfers as missed calls in the  queues tab.
  • Fixed an issue that was showing mismatched inbound calls when compared to the 3CX console for some users.
  • Minor code changes and improvements.

September 12, 2024

  • Fixed an issue that was preventing some users from seeing some columns.

September 3, 2024

  • Fixed an issue that was preventing wallboard statistics from resetting when a new shift started.
  • Removed the "DEFAULT" group. All users will need to be added to specific groups for their information to be displayed on the wallboard.

August 7, 2024

  • Fixed an events issue that was causing duplicate records.
  • Fixed an issue that was causing inbound/outbound data to mismatch from each other.
  • The wallboard will now display info from the previous shift if an agent from that shift receives a call.

July 2, 2024

  • Time zone + culture added.
  • Fixed an issue that was displaying incorrect date information on the  wallboard.
  • Fixed an issue where idle time on the Current and Today columns were displaying incorrect  data.
  • All extensions now correctly show as available by default in the wallboard tab when CPS is enabled.

June 3, 2024

  • Fixed and issue that was causing inconsistent call counting for inbound and outbound calls.
  • Fixed an issue that was causing a data mismatch between the 'Call Waiting' column, the queues tab, and the wallboard.
  • Fixed an issue that was preventing some users from making external calls when the internal calls checkbox was selected in settings.
  • Cosmetic changes.
  • Other various minor bug fixes and improvements.
  • Added time zones and culture to the reports tab.
  • Time delay is now displayed on the wallboard.

Contacts Sync

18.0.04

February 2, 2024

February 2, 2024

  • Now accepts emojis.
  • Set default frequency to 5 Minutes.
  • Labels are now mandatory.

Custom Presence

18.0.27

November 14, 2024

November 14, 2024

  • Now utilizes less memory.
  • Fixed an issue that was preventing statuses from being created if they had a '#' in it.

November 5, 2024

  • Fixed an issue that was preventing some users from filtering properly.
  • Filter fields now revert back to default if you click anywhere outside the field while the filter screen is up.

October 15, 2024

  • Fixed an issue that was preventing some users from sorting by agent extension.
  • Added sorting icons to the ext and Agent Name columns on the wallboard page.

October 3, 2024

  • Fixed an issue that was preventing groups names from appearing correctly if they contained a single quote.
  • Fixed an issue that was preventing downloads for certain extensions. 
  • Fixed an issue that was preventing some users' status from changing on the application when updating from their phone.

March 28, 2024

  • Report page now shows correct time zone.
  • Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.

Do Not Call

18.0.42

February 16, 2023

February 16, 2023

  • Added an export button to the import tab.

 

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the expiry date from being empty in the import tab.

Emergency Notifier

18.0.143

October 23, 2024

October 23, 2024
  • Server names now automatically show, rather than having to be added manually.
  • Minor bug fixes and improvements.
May 30, 2024
  • Emergency Number Tab:
    • External Tab: Displays the emergency numbers published from 3CX.
    • Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
  • Speed Dials:
    • Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.

April 1, 2024

  • Fixed an issue that was preventing the SMTP test button from working as intended.

February 5, 2024

  • Minor bug fixes and improvements.

Enhanced Billing Codes

18.0.90

January 18, 2023

January 18, 2023

  • Now supports JWT.
  • Separated test SQL and test tool into two separate buttons.
  • Now supports HTTPS (SSL) server bindings.
  • Now uses advanced installer.

Exporter

18.0.107

November 20, 2024

November 20, 2024

  • Minor bug fixes

October 15, 2024

  • Fixed an issue that was causing duplicate entries on the exporter database.
  • Fixed an issue that was causing the processing table to stop when hub connection failed.

February 12, 2024

  • Minor table name changes.

December 22, 2023

  • Fixed an error that was preventing some users from registering their tool.

December 15, 2023

  • Fixed an issue that was preventing uncompressed files from being processed.

Hosted Billing

20.0.3

November 7, 2024

November 7,2024

  • Authentication is now completed whether users have 3CX v18 or v20.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the updater from working properly for some users.
  • Updated copyright year to 2022.

Monitor

18.0.50

September 6, 2024

September 6, 2024

  • Fixed an issue that was overutilizing computer memory.
  • Added the ability to specify start and end time on reports.
  • Minor visual enhancements/bug fixes.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing some users from signing into the side panel menu.
  • Various code organization/optimization.

On Call Manager

18.0.99

October 17, 2024

October 17, 2024

  • Google credentials path has been moved to the VoIPTools Images directory.
  • Fixed an issue that was preventing OCM from working for some users if the tool was installed on the same server as the 3CX system.

September 17, 2024

  • Fixed an issue that preventing group names from containing a single quite.
  • Fixed an issue that was causing the same username to appear in multiple groups.

July 5, 2024

  • Added a textbox that allows users to enter their IP address or FQDN.
  • Now accepts more than three-letter domains in the email field.

March 27, 2024

  • Now works with CFD files instead of IVR.
  • Fixed and issue that was preventing some users from re-recording voicemails.

March 3, 2023

  • Various minor bug fixes.

January 18, 2023

  • Now supports JWT.
  • Managers can now access all the tabs of the application. Normal users can only access the 'Event' and 'About' tabs.

Power Dialer

18.0.241

November 5, 2024

November 5, 2024

  • Fixed an issue that was causing some users to experience memory utilization spikes.

June 25, 2024

  • Power dialer can now make calls even if the agent is not available in the queue.
  • Fixed an issue that was preventing extensions from showing up in the Monitor Queue extension when when all members have been removed from a queue.
  • Other misc. code changes.

February 5, 2024

  • Fixed an issue that was preventing some deleted contacts from appearing in the reports CSV file.

January 18, 2024

  • Fixed a bug that was causing the import date popup to appear when some users started a campaign.

December 15, 2023

  • Fixed an issue that was causing CPU usage to spike.
  • Fixed an issue that was preventing some users from using SMS.

November 21, 2023

  • Now supports SMS

November 9, 2023

  • Added report filters.
  • Runtime removed from reports.
  • Minor bug fixes and enhancements.

Profile Manager

18.0.4

January 18, 2023

January 18, 2023

  • Now supports JWT.

Queue Notifier (Client)

Queue Notifier (Server)

18.0.56

18.0.56

July 4, 2023

July 4,, 2023

July 4, 2023

  • Added automatic start for the application.
  • Added the ability to receive desktop notifications.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing text-to-speech from working properly for some users.
  • Fixed an issue that was preventing the 'Settings' tab from working properly for some users.

Queues Wallboard

18.0.20

October 15, 2024

October 15, 2024

  • Fixed an issue that was not clearing agents after filters were cleared.
  • Fixed an issue that was preventing changes to agent names or the addition of new agents from appearing on the wallboard for some users.
  • Fixed an issue that was preventing the Agent tab from appearing if it has a hyphen in the extension name.
  • Added the ability to select internal calls as an option in the settings menu.
  • Fixed an issue that was preventing the wallboard from updating after a call had been transferred for some users.
  • Can now use checkboxes to make multiple selections while filtering the wallboard.
  • Fixed an issue that was preventing user preferences from saving properly for some users.
  • Fixed an issue that was preventing newly added columns from appearing for some users.
  • Other minor bug fixes and improvements.

March 15, 2023

  • Fixed an issue that was enabling some users to change the status of other users.

January 18, 2023

  • Now supports JWT security.

Reception Console

18.0.67

September 18, 2023

September 18, 2023

  • Fixed an issue that was causing calls to get stuck on the home tab when they were immediately disconnected after answering.

January 18, 2023

  • Now supports JWT.

Recording Beep

18.0.19

April 18, 2024

April 18, 2024

  • Minor bug fixes and improvements
  • 15 seconds now set as the default frequency setting.
  • No longer shows IVR without any prompts.

June 22, 2023

  • Converted to web application.
  • Now plays full .wav files.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was preventing the transfer failed message from playing during a call.
  • Users can now add more IVRs to the 'Extension to Barge' field.

Recording Manager

18.0.179

November 15, 2024

November 15, 2024

  • Fixed an issue that was preventing users from downloading recordings if the file name contained special characters.
  • Added a column to display the OpenAI model being used.
  • If a recording does not utilize AI analysis, emails will no longer contain a AI analysis section.
  • Fixed an issue that prevented AI analysis and transcription from appearing in emails if the email was sent via the grid.
  • Removed some HTML tags from emails for better visibility.
  • Fixed an issue that was preventing some users from deleting archived recordings.
  • Fixed an issue that was preventing some users from logging in successfully.
  • Fixed an issue where users could download recordings via the three-dot menu, even when download permissions were restricted to Admins.
  • Fixed an issue with compressed recordings failing to play on the web interface (duration displayed as 0.
  • If AI analysis is enabled, both score and transcription options will now be enabled.
  • Fixed an issue where some admin users could not view extension information on the Recording Options page. 
  • Removed the Phone password option for login. The password now defaults to the web client password.
  • Clicking the edit button on the Recordings page shows the Recording file by default or the Archive file if the Recording is unavailable.
  • Other minor bug fixes and improvements.

September 26, 2024

  • Complete application overhaul.
    • All new appearance.
    • Optimizations for larger datasets, improving loading and handling times.
  • Full AI integration
    • AI analysis
    • AI transcriptions
    • AI scoring
    • Custom AI features!
  • Fixed an issue that was causing inconsistent date formats. 

Surveyor

18.0.102

May 14, 2024

May 14, 2024

  • Fixed a bug that was preventing auto import from working properly.
  • Fixed an issue that was preventing some calls from appearing in call status reports.
  • Fixed an issue that was causing an error to appear after trying to playing a voicemail in the auto voicemail widget.
  • Other minor bug fixes and improvements.

November 21, 2023

  • Fixed an issue that was preventing the refresh button from working properly.
  • Fixed an issue that was preventing the auto import function from working.
  • Now supports simple PDF as auto-import option.

Survey Creator

18.0.50

December 4, 2024

December 4, 2024

  • Can now generate reports by date ranges in the survey log.
  • Added open AI features for TTS.

September 4, 2024

  • Fixed an issue that was preventing reports from generating with information from the same day the report was generated.
  • Fixed an issue that was preventing users from adding questions to their pre-existing suveys.
  •  Publishing CFD prompts and creating TTS now removes the PCS extension from the Callback survey page.
  • Now displays survey average and total survey count.
  • Start and end dates replaced with dropdowns.

July 3, 2024

  • Added a dropdown on the reports tab to allow users to select the month/year they would like to run the report on.

February 7, 2024

  • Replaced .wav files in the callback cfd.
  • Agent name and extensions are now included in reports.
  • Fixed a bug that was causing TTS settings to disappear when changing tabs.
  • Changed score average to a percentage on reports.

January 18, 2023

  • Now supports JWT.

Voicemail Manager

18.0.115

August 16, 2024

August 16, 2024

  • Added the ability to export both deleted and available voicemails from the 3CX and VoIPTools servers.
  • Added a 'Show Deleted Voicemails' checkbox that will display or hide all deleted voicemails in the grid.

July 15, 2024

  • Fixed an issue that was preventing web client passwords from working.
  • Fixed an issue that was causing multiple services running in task manager.

January 18, 2023

  • Now supports JWT.
  • Fixed an issue that was causing the time entries of new voicemails to be 5 hours behind.

Wrap-up Codes (Server)

Wrap-up Codes (Client)

18.0.45

18.0.45

July 15, 2024

July 15, 2024

July 15, 2024

  • Fixed an issue that was forcing the application window in front of others.
  • Fixed an issue that was causing some reports from missing.
  • Fixed an issue that was preventing the correct time zone from being used.
  • General code changes.

March 4, 2024

  • Fixed an issue that was causing multiple pop-ups to appear overtop each other.
  • Added 'UserFields' enhancement. 

February 22, 2024

  • Added 10 user-defined fields that can be used to enter whatever data users would like to include in their reports.

January 12, 2024

  • Minor bug fixes and improvements.

November 2, 2023

  • Added 'Refresh' and 'Test' buttons to global settings.
  • Minor bug fixes.

April 27, 2023

  • Various minor big fixes
  • Application now starts automatically on PC startup. 

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