VoIPTools
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ATTENTION!
Effective January 2025, 3CX will discontinue support for 3CX Version 18. Consequently, we will also cease support for our Version 18 tools. While users may continue to utilize these tools, please be aware that they will no longer receive updates, which may lead to reduced performance over time.
Compatibility Notice:
Our tools fully support the official 3CX version 20 Update 5 release. Our v20 U6 compatible tools will be released the same day 3CX officially releases update 6. If you need a pre-release of our v20 U6 tools, contact Support.3CX Relay Agent
Download
Documentation
Version
Release Date
Update Notes
Linux
20.0.23
june 25, 2025
June 25, 2025
- New: Added APIs for the new 3CX V20 U6 tables
- New: API to obtain an extension's default department
- Fix: Updated Exporter Date/Time data to use UTC rather than converting to server local time
- Fix: Issue with turning off/on subscribing to 3CX general and registration events.
May 2, 2025
- Fixed issue with new "Observer" role and access permissions
- Fixed folder permission issues when creating folders through API
- Changed field length for History ID in preparation for V20 U6.
March 25, 2025
- Added new MoveFiles API
February 25, 2025
- Various minor bug fixes and improvements.
January 27, 2025
- Various minor bug fixes and improvements.
December 11, 2024
- Resolved an issue that was causing the latest certificate information from being retrieved, causing the relay to fail.
- API code changes.
- Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
- Fixed login issue for some clients where security measures were causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
November 20, 2024
- Now only users that are system owners or those with admin rights are able to log into the relay.
- Fixed an issue what was causing the latest certificate information from being retrieved, causing the relay to fail.
- Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
- Fixed a login issue that was causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
- Other minor API changes.
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release
Windows
20.0.23
june 25, 2025
June 25, 2025
- New: Added APIs for the new 3CX V20 U6 tables
- New: API to obtain an extension's default department
- Fix: Updated Exporter Date/Time data to use UTC rather than converting to server local time
- Fix: Issue with turning off/on subscribing to 3CX general and registration events.
May 2, 2025
- Fixed issue with new "Observer" role and access permissions
- Fixed folder permission issues when creating folders through API
- Changed field length for History ID in preparation for V20 U6.
March 25, 2025
- Added new MoveFiles API
February 25, 2025
- Various minor bug fixes and improvements.
January 27, 2025
- Various minor bug fixes and improvements.
December 11, 2024
- Resolved an issue that was causing the latest certificate information from being retrieved, causing the relay to fail.
- API code changes.
- Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
- Fixed login issue for some clients where security measures were causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
November 20, 2024
- Now only users that are system owners or those with admin rights are able to log into the relay.
- Fixed an issue what was causing the latest certificate information from being retrieved, causing the relay to fail.
- Fixed a problem caused by a change in the method signature in 3CX, which was breaking APIs related to creating/updating extensions and login.
- Fixed a login issue that was causing failures with the Web Client password. Added encryption to resolve this, and it is now working as expected.
- Other minor API changes.
September 25, 2024
- Fixed an issue that was preventing some users from registering their relay.
- Minor code changes
September 12, 2024
- Fixed a certificate issue.
- Fixed an issue that was causing 'Free Mode' to appear when the licensing database was reset.
- Fixed an issue that was causing multiple events to come through when voicemails we re-recorded.
- Added an API for retrieving all VM files.
- Fixed an issue that was preventing the watcher from sending events correctly. Users will need to activate this.
- Fixed an issue that was causing null events when extensions were marked as favorites.
July, 19 2024
- Fixed an issue that was preventing On Call Manager from authenticating the license key from the relay.
- Added an new API for extension updates and for checking the connection between 3CX and the VoIPTools server.
April 23, 2024
- The VoIPTools Relay now utilizes the existing TLS certificate managed by 3CX, eliminating the need for a separate certificate for Relay communications.
- Upon startup, the Relay automatically scans for existing .pem cert and key files in the standard 3CX locations and uses them to encrypt communications with client applications.
- Please note that due to the use of JSON Web Tokens (JWT), the Relay requires HTTPS for authorizing access to REST APIs and does not support unencrypted HTTP connections.
- Manual update of certificate files is possible by clicking the "update" buttons. In cases where 3CX uses certificate files in non-standard locations, the Relay can be directed to these files by specifying their full path in the "Certificates" section.
- The Relay requires both "crt" and "key" files and does not support other types of certificate files. Restarting the Relay is necessary to utilize the updated certificate.
January 24, 2024
- Updated contacts to include extended characters.
- Fixed an issue that was preventing some users from validating their passwords.
- Verified APIs for creating extensions Post(extensions) and CreateExtensionByTemplateExtension.
- Updated validation messages on the login screen.
January 17, 2024
- Initial v20 release
Free Tools
Download
Documentation
Version
Release Date
Update Notes
Holiday Importer
20.0.4
DECEMBER 11, 2024
December 11, 2024
- New: added OpenAI text-to-speech feature for creating holiday prompts
- New: Added ability to upload prompts for holiday greetings.
November 6, 2024
- Added a default group.
- Now accepts 2-digit extensions.
June 10, 2024
- Converted from config format into a web application.
- Many cosmetic changes.
March 6, 2024
- Initial v20 release
Tools (3CX Add-Ons)
Download
Documentation
Version
Release Date
Update Notes
Active Directory Sync
20.0.2
February 25, 2025
February 25, 2025
- Updated to Blazor
- The "Application Settings" page has been renamed to the "Synchronization" page.
- The "Application Adding/Disable, Delete Setting" section has been renamed to "User Maintenance."
- Added Web Client Password and Voicemail PIN options to the application.
- Added new custom branding options.
March 7, 2024
- Initial v20 release
Audio Scheduler
20.0.5
may 1, 2025
May 1, 2025
- Added new "Profiles" feature to quickly swap schedules.
- Added new custom audio setting in scheduler popup.
January 17, 2025
- Fixed an issue where the audio scheduler call was experiencing a 2-second delay, which was increasing by one second each day.
November 14, 2024
- Added dial code for ring groups and paging.
- New OpenAI features added!
September 24, 2024
- Visual overhaul - now matches our other modernized tools.
- Drag and drop appointments.
- Create, modify, and delete appointments.
- Repeatable appointments.
- OpenAI integration
- Hide/display resource groups.
February 19, 2024
- Initial v20 release.
Auto Call Back
20.0.3
March 28, 2024
March 28, 2025
- CFD Code Change & Callback Publishing Issue:
- The application’s auto-call feature performed a CFD code change.
As a result, the CFD was not publishing the callback.
This has been updated to use port number 7850, as 3CX expects only numeric values, not words, in its system extension.
- The application’s auto-call feature performed a CFD code change.
- Voicemail Transfer Fix:
- Previously, when pressing 2 to transfer a voicemail, the call would hang up. This issue has been resolved, and voicemail transfer now works as expected
March 27, 2024
- Initial v20 Release
Auto Logout
20.0.8
may 19, 2025
May 19, 2025
- New: Added message: "Sorry, there is nothing at this address" when accessing localhost:6150/login
- Fix: Alignment of "Update" on the login screen
- Fix: Corrected the application name displayed in browser
- Fix: Issue with duplicate entries
April 1, 2025
- Refined logic for when users are logged out of a queue
- Fixed issues with saving custom branding settings
January 30, 2025
- Reverted DND Functionality: When the Do Not Disturb (DND) feature. the Monitored Queues grid needs to visible and the selected queue(s) will be monitored
- Added a check all checkbox to the grid.
- Added help content on the Settings page to provide a better understanding of how the Auto Logout application works.
- UI enhancements to the grid.
December 12, 2024
- Users can now customize how long before an incoming call is logged as a missed call.
- Agents will have their status automatically set to 'Do Not Disturb" after missing a set number of calls.
May 1, 2024
- Fixed an error that was sending multiple emails to users after logging out of a queue.
February 5, 2024
- Initial v20 release.
Caller ID
20.0.7
april 21, 2025
April 21, 2025
- Fixed issue with duplicate display issue
- Fixed error when typing in the Caller ID field
- Restricted Caller ID number to only allow digits and certain symbols.
February 25, 2025
- Added new custom branding options.
- Updated to Blazor.
January 30, 2024
- Initial v20 release
Competitive wAllboard
20.0.17
may 29, 2025
May 29, 2025
- Fix: Outbound call count mismatch issue
May 13, 2025
- Updated JQuery libraries
- Fixed: Queue statistics count mismatch issue
- Fixed: Agent Extension Statistics Report
February 20, 2025
- Fixed an issue that was causing transfers from one queue to another to count as both a missed and answered call for some users.
- Fixed an issue that was causing the call duration from matching what was shown on the 3CX console static report.
February 12, 2025
- Fixed an issue that was causing mismatched call counts between the wallboard and the actual recorded number of calls when making outbound calls.
- Fixed an issue that was preventing call status from updating outside the server environment.
January 27, 2025
- Added an optional setting to display only departments that you are a member of.
November 8, 2024
- Script updates.
- Fixed an issue that was preventing calls from being counted if they were transferred for some users.
- Fixed an issue that was causing inbound calls to have mismatching information compared to the 3CX console.
September 19, 2024
- Fixed an issue that was preventing some users from seeing some columns.
- Fixed an issue that was intermittently showing incorrect queue statistics.
- Fixed an issue that was preventing the phone status from updating correctly for some users.
- Fixed an issue that was preventing call count from updating correctly for some users.
- Fixed an issue that was preventing some users from signing in.
January 25, 2024
- Initial v20 release
Custom Presence
20.0.11
june 4, 2025
June 4, 2025
- New: Updated the Reports page to use the new DevExpress date/time controls.
- Fix: Addressed special character handling issue on the wallboard page
- Fix: Resolved issue where the Reports page occasionally appeared empty upon refresh
May 12, 2025
- Improved normalization of SQL database information
- Added ability to customize the color of buttons
- Added custom logo to login screen
- Moved culture setting to Settings page
- Fixed: renaming of agents
- Fixed: renaming of departments
- Fixed: Filtering issue in reports
Known Issues:
- When a custom status is added with a preceding "#" and an identical status without the "#", selecting one highlights both statuses
February 19, 2025
- Departments are now listed in alphabetical order.
- Renamed "Restrict Department" to "Hide Department" in the department settings tab.
- Newly added departments are automatically shown by default.
- Moved the help button to the left side of the screen.
- Fixed an issue that was not properly redirecting some users after they logged in.
January 27, 2025
- "Groups" are now "Departments"
- "Site Settings" has been removed and a general settings tab has been added. This includes:
- Department Settings
- Custom Branding Settings
- "Loading" is now displayed when switching tabs.
- Fixed an issue that was preventing department names from displaying if the department name contained a special character.
- Fixed an issue that was causing calls to get stuck on the wallboard.
November 27, 2024
- Fixed an issue that was preventing custom statuses from working if it contained a '#'
- Now uses less memory.
September 3, 2024
- Fixed an issue that was causing an error popup to appear in free mode.
- Fixed an issue that was preventing custom presence from correctly appearing in the competitive wallboard.
- Fixed an issue that was causing the list of extensions from displaying if the name contained a single quote.
- When filtering a specific extension and exporting it to a CVS file, all extension information is now displayed instead of just the filtered information.
- Added culture and time zone options in to reports.
April 3, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
January 25, 2024
- Initial v20 release
Emergency Notifier
20.0.3
January 20, 2025
January 20, 2025
- Adde customizable alert preferences for contacts.
- Resolved an issue where users were receiving alerts for incorrect buildings. Alerts are now correctly limited to the intended building groups.
- Popups now open in separate windows for each new alert, instead of replacing the previous popup.
- Audio alerts now read from the SMS message content instead of HTML code, ensuring clear notifications.
- Changes made to the contact tab settings now save correctly.
- Exiting the Alerter now fully closes the process from the task manager.
- Added an OpenAI-based TTS feature for more advanced and dynamic voice alerts.
- Improved search functionality following search engine-based instruction enhancements.
August 16, 2024
- Emergency Number Tab:
- External Tab: Displays the emergency numbers published from 3CX.
- Internal Tab: Lists emergency numbers for internal departmental use only and does not publish them to 3CX.
Speed Dials:- Added a text-to-speech feature. If no audio is selected, and the client types a message in the message tab, hitting the update button will enable the text-to-speech functionality after restarting the service and re-publishing.
- Bug Fixes:
- Implemented the Text-to-Speech (TTS) functionality to work with Speed Dials.
- Set up internal emergency numbers that won't appear in the 3CX emergency numbers list, saving them to our database instead.
- Fixed the issue where an error log was printed in the event viewer whenever extensions were imported or exported.
Exporter
20.0.4
June 26, 2025
June 26, 2025
- New: Added six new tables in preparation for the new Grafana feature of V20 U6
- New: Added a new column to the callcent_queuecalls table
- New: Added new column to the Chat_messages table
- New: Added three new columns to the myphone_callhistory_v14 table
- New: Expanded the custom branding settings
November 27, 2024
- Minor bug fixes and improvements.
March 6, 2024
- Added new columns to various tables.
January 18, 2024
- Initial v20 release
Hosted Billing
20.0.3
November 7, 2024
November 7, 2024
- Authentication is now completed whether users have 3CX v18 or v20.
September 26, 2024
- Fixed an issue that was preventing 3CX management console information from being displaying in the app for some users.
- Minor bug fixes and improvements.
January 25, 2024
- Initial v20 release
On Call Manager
20.0.7
july 4, 2025
July 4, 2025
- New: Preview changes have been added to the email template
- New: Changed to in-grid editing of the "People" list
- New: Enhanced the retention policy settings
- New: Added setting for controlling the user's presence status for queue login/logout
- New: Added the ability to automatically add digits to phone numbers for easy outbound rules
- New: Restricted manager rights
- New: Added Twilio support for sending native SMS
- New: Added additional custom branding settings
- New: Added culture setting
- New: Added search bar in Administrator settings
- Fix: General cosmetic UI updates
- Fix: Reload issue when entering voicemail extensions
- Fix: Corrected indicators of successful emails when SMTP settings are incorrect
May 1, 2025
- Integrated OpenAI
- Added on-call schedule reminders
- Added native SMS sending through Skyetel
- Fix: Issue with renaming existing department names
- Enhanced the process of logging agents into queues for live-answer (removed the need for Call Flow Designer applications)
- Fix: In the Monitor screen, if a queue is assigned, but no people or schedule exists, agents will be logged out of the queue
- Enhanced custom colors to include changing button color.
- Added custom logo support for the login screen.
- Added popup warning on the Events page when clicking on the "Delete voicemails older than" link
- Email notifications now attach the voicemail as an MP3 file instead of .WAV
- Transcription now supports multiple languages
Known Issues:
- Some customers have reported a reload issue when entering the voicemail extension if the 3CX Click-to-Call browser extension is installed
- When SMTP credentials are incorrect, the Email and SMS fields on the People screen should indicate a send-failure.
October 1, 2024
- Added a textbox that allows users to enter their IP Address or FQDN
- Now accepts more than three-letter domains in the Email field.
- Fixed an issue that was preventing group names that had a single quote in it.
- Fixed an issue that was causing the same username to appear in multiple groups for some users.
- Now works with CFD instead of IVR.
- Fixed an issue that was preventing some outside calls from connecting properly.
- Fixed an issue that was preventing Google bucket info from being saved in transcripts.
January 18, 2024
- Initial v20 release
Power Dialer
20.0.6
May 19, 2025
July 1, 2025
- New: Added preview changes to the Email Template
- New: Changed to in-grid editing of "People"
- New: Enhancements to the retention policy settings
- New: Added the ability to specify the presence status of agents when logged in/out of a first-level queue
- New: Added the ability to automatically prepend digits to a phone number to simplify outbound rules
- New: Added restrictions to what a Manager is allowed to change in settings
- New: Added Twilio support for sending native SMS
- New: Added additional custom branding features
- New: Added culture setting
- New: Added a search feature for the Admin Portal setting
- Fix: General cosmetic improvements
- Fix: Corrected a refresh issue when entering a voicemail extension
- Fix: In the events page, if the SMTP settings are incorrect, it should not show a successful email was sent
May 19, 2025
- New: Changed how the dialer accesses the database from direct queries to using web APIs
- New: Continue to monitor the status of phone calls after the last call of the campaign has been initiated
- New: For "Appointment Reminder" campaigns, we added the user's IVR choice to the call record for easy reporting.
- Fix: Updated the code for 3CX V20 recent updates to drop unanswered calls after X seconds
March 27, 2025
- Converted to Blazor
October 10, 2024
- Changed the Max call Count and Max Dialer Calls to start from 1.
February 5, 2024
- Initial v20 release.
Queues Wallboard
20.0.8
may 20, 2024
May 20, 2025
- Fix: Transferred calls are now appearing in the Queues tab
- Fix: Queue tab continues to display unanswered calls even after they are redirected to voicemail or an extension
December 5, 2024
- Fixed an issue that was preventing some users form making calls.
- Fixed an issue that was preventing call data from appearing on the wallboard if it had been transferred to another agent.
October 25, 2024
- Added an 'Internal Calls' settings page.
- Added new filter options and checkboxes for multiple selections.
- Fixed an issue that was preventing data from showing for some users.
- Fixed an issue that was preventing filters from working for some users.
- Fixed and issue that was preventing name changes from being reflecting on the wallboard for some users.
- Fixed and issue that was preventing users from showing up in the agent tab if their name contained a hyphen.
- Fixed an issue that was delaying the change on the wallboard when calls were transferred.
- Other minor bug fixes, improvements, and code changes.
January 30, 2024
- Initial v20 release
Recording Manager
20.0.8
May 5, 2025
May 5, 2025
- Added the ability to find recordings by searching transcription text
- Added ability to assign AI prompts to specific departments
- For agent scoring we added the ability to optionally have both AI and human scoring
- Added human scoring feature toggle (on/off)
- Added optional human score to the main recording grid
- Added new AI analysis sampling based on duration, call type, and time period.
- Added ability to control who can import recordings based on role
- Moved logging from Windows Event logs to text-based logging in preparation for Linux support
- Moved transcription button and text below the visual audio player so that you can easily view the transcription while listening to the recording
- Fix: Issue syncing updated department names in 3CX
- Fix: Added background task to clean up temporary files
- Fix: Issue with Recording Mover in preparation for 3CX V20 Update 6
March 10, 2025
- Added a transcription toggle to OpenAI prompt settings.
- Resolved an issue where some records displayed empty duration, missing transcriptions, and archived files.
- AI transcription accuracy improvements.
- General UI enhancements.
February 10, 2025
- Fixed an issue that was preventing some users from downloading the excel file.
- Fixed an issue that was requiring some users to restart the application to save ring group settings.
- Fixed an issue that was preventing the Click to Call chrome extension from working.
- Fixed an issue that was preventing AI features from working properly if the call was very long.
- Fixed an issue that was causing the grid from loading properly if there were a lot of records.
- Fixed other various AI-related issues.
December 6, 2024
- Fixed an issue that was preventing recordings from being downloaded in there were special characters in the file name.
- Added a column to display the OpenAI API model.
- AI analysis results are now excluded from emails when the transcription is empty or the AI Analyze option is disabled for an extension.
- When emailing recordings from the grid, both transcription and AI analysis results are now correctly attached.
- Cleaned up AI analysis results in emails by removing unnecessary HTML tags for better readability.
- Fixed an issue where the Recording Manager could not delete archived recordings from the D drive.
- Fixed an issue where users could download recordings via the three-dot menu, even when download permissions were restricted to Admins only.
- Simplified the AI analysis workflow by removing separate checkboxes for Score and Transcription options. If AI Analysis is enabled, both features now work seamlessly.
- Fixed an issue that was preventing the recording mover functionality from working properly for some users.
- Removed the Phone Password option for login. Any client with this option has been updated to use the Web Client Password instead.
- Removed the Default Download option from the play tab near the seek bar on the Recordings page.
- Clicking the edit button on the Recordings page now shows the recording file by default or the archive file if the recording is unavailable.
- Added a feature allowing admins to grant recording access to users outside the department after verification.
- The "Service" button is no longer visible to users logging in through the web application portal. It is accessible only to admins.
- Resolved an issue where emails were sent to the alternative email address even when the option was unchecked.
- Removed the Advanced Settings section from the import tab.
- Eliminated the 3CX Version option from the import tab.
- Resolved an issue in the Recordings table where the score progress bar was overlapping the percentage text, ensuring proper alignment and readability.
October 15, 2024
- Upgraded from the previous framework to .NET Blazor for improved performance and user experience.
- Introduced AI Analyze and AI Score for enhanced speech-to-text transcription accuracy.
- Fixed a date formatting issue.
- Optimized grid performance for faster loading and handling of large datasets.
- Added a feature called 'Recording Access,' which allows group managers to grant rights to group members, enabling them to access all recordings.
January 17, 2024
- Initial v20 release
Survey Creator
20.0.7
May 21, 2025
May 21, 2025
- New: Added scheduled reports (weekly and Monthly)
- New: Added average score for each agent on the daily, weekly, and monthly reports
- New: Added average score for all agents for the entire organization on the daily, weekly, and monthly reports.
- New: Added screen for managing scheduled reports
- New: Moved all SQL operations to a new Web API
- New: Added support for 3CX Version 20 U6.
- Fix: Resolved Linux server Open AI callback prompt issue
January 8, 2024
- Added a custom report for Yes/No questions.
- Generates insights based on responses to the yes/no questions.
- Added a "Scheduled Settings" tab in the Settings menu. This feature allows users to configure scheduled delivery of the Yes/No survey reports by specifying email addresses and selecting the desired time intervals for automated report sending.
- Added enhancements in the Text-to-Speech (TTS) Settings by integrating OpenAI, improving the system's voice generation capabilities.
November 13, 2024
- Can now generate reports for specific date ranges.
- Fixed an issue that was preventing agent information from appearing on the survey log for some users.
February 9, 2024
- Minor bug fixes and improvements.
January 24, 2024
- Initial v20 release
Voicemail Manager
20.0.3
july 1, 2025
July 1, 2025
- New: Added the ability to select which AI prompts are included in emails
- New: Added the option to automatically delete a group voicemail for all group members when anyone in the group deletes a voicemail
- New: Added option to turn on the Message Waiting Indicator on group member phones
- New: Added a new granular rights management feature
- New: Added additional customization features to custom branding
- Fix: Set default OpenAI model to o3-mini
- Fix: Changed labels from "Group" to "Department"
- Fix: Updated the Archive delete policy to remove the record from the database
- Fix: Changed the default value in escalation to not be zero
- Update: Ensured all help information is up to date
- Update: Eliminated the need for an "Update" button
- Update: Escalation now filters to only show the user's departments
- Fix: Issue with Delete Voicemail after Sending Email
- New: Added the ability to include AI results in notification emails
- Fix: Overriding voicemail access did not previously show the Departments
- Fix: Display error message on login screen when incorrect credentials are provided
November 25, 2024
- Updated the UI to .NET Blazor for better performance and user experience.
- NEW AI FEATURES:
- AI analysis of voicemails
- Transcriptions, key points, summarizations etc.
- Custom AI queries
- Many more!
- Permissions are now based on department roles:
- Managers can view their department and team members voicemails.
- Managers roles in Voicemail Manager do not affect roles in 3CX.
- New voicemail escalation features:
- Escalates unheard voicemails to distributed groups.
- Create custom group voicemail boxes with specific extenions.
January 31, 2024
- Initial v20 release
Wrap-up Codes (Server)
Wrap-up Codes (Client)
20.0.7
20.0.7
may 28, 2025
may 28, 2025
May 28, 2025
- New: Client popups cannot be closed until the call is complete.
- Fix: Resolved issues with filtering records for reports.
- Fix: Handling transfers from one extension to another.
- Fix: Corrected displayed information when transferring calls
- Fix: Saving notes when transferring calls between extensions
January 15, 2025
- Fixed an issue that was causing the incorrect dialed phone number to be displayed on the reports screen.
- Fixed an issue that cause the dialed name to be displayed rather than the dialed number.
September 9, 2024
- Wrap Up Codes now forces itself to the front of other applications.
- Re-added reports to v20
- Users can now close the client popup without saving by selecting 'Codes' on the popup.
- Fixed an issue that was allowing some users to use mismatching versions of Wrap Up Codes Server and Client.
- Various minor bug fixes and improvements.
March 4, 2024
- Fixed an issue that was causing multiple pop-ups to appear overtop each other.
- Added 'UserFields' enhancement.
January 25, 2024
- Initial v20 release
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