Allows the user to see a visual representation of the audio file.  This is particularly useful when wanting to skip long periods when a caller was placed on hold.  Without…

3CX provides a sample Call Flow Designer (CFD) project that implies you can make a predictive dialer yourself.  But is that really true?  In my opinion, the answer is a…

In the ever-evolving landscape of business telephony, the release of 3CX Version 20 marks a significant milestone for the company. 3CX has made significant changes to their underlying architecture, as…

Today is the release of the 3CX Relay v18.4.42, which focuses a lot on bringing our tools up to modern standards, including using better visuals, an easier interface, and improved…

With every new release of 3CX, we start testing our tools for compatibility starting with the earliest alpha versions and continue to test through to the production release of 3CX.…

Today we are excited to release a new security feature across all our commercial tools. We now support JSON Web Tokens (JWT) and enforce other important security changes. These changes…

On November 28, 2022, without our knowledge, GoDaddy (the company hosting our website) attempted to perform a migration of our website to a new server.  Unfortunately, the migration failed part…

Introduction We recently conducted VoIPTools webinar where we explored the various features of VOIPTools, specifically focusing on some of our tools that are especially helpful for call centers. If you…

Updates: With the release of 3CX V18 Service Pack 2 (SP2), 3CX has changed how voicemails are managed internally. In previous versions of 3CX, each voicemail was saved as an…

On Wednesday December 8th, 2021 3CX released 3CX version 18 Service Pack 2 (SP2). This release did not go through the regular 3CX beta process and thus provided no opportunity…