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Big Changes Are Coming: 3CX Version 18 Officially Reaches End of Life on December 31st! 

  • Post author:Matthew Orr
  • Post published:November 18, 2024
  • Post comments:0 Comments

As the clock ticks down on 2024, one thing is clear: 3CX Version 18 is approaching its official End of Life (EOL) on December 31st. If you're currently relying on…

Continue ReadingBig Changes Are Coming: 3CX Version 18 Officially Reaches End of Life on December 31st! 

Unveiling the New 3CX Recording Manager: AI-Powered Features for Enhanced Call Management 

  • Post author:Matthew Orr
  • Post published:October 16, 2024
  • Post comments:0 Comments

At VoIPTools, we’re excited to announce the release of the new and improved Recording Manager, now packed with AI-driven capabilities and several other powerful features that will transform how you…

Continue ReadingUnveiling the New 3CX Recording Manager: AI-Powered Features for Enhanced Call Management 

3CX V20 no longer includes audio compression for recordings

  • Post author:Matthew Orr
  • Post published:July 17, 2024
  • Post comments:0 Comments

A user on the 3CX forums was lamenting the loss of audio compression when recordings are saved on disk.  According to 3CX Support, the determined that the type of compression…

Continue Reading3CX V20 no longer includes audio compression for recordings

Why did 3CX remove the ability for admins to set new user’s passwords?

  • Post author:Matthew Orr
  • Post published:July 10, 2024
  • Post comments:0 Comments

A user on the 3CX forums complained that in 3CX V20 administrators no longer have the ability to set the password when creating new users, and essentially demanded that the…

Continue ReadingWhy did 3CX remove the ability for admins to set new user’s passwords?

Meeting the Critical Need for a Panic Button with 3CX Emergency Notifier

  • Post author:Matthew Orr
  • Post published:June 19, 2024
  • Post comments:0 Comments

📢 The Need: Today, a forum post caught our attention—a user expressed an urgent need for a panic button to quickly notify a group of people in an emergency. The…

Continue ReadingMeeting the Critical Need for a Panic Button with 3CX Emergency Notifier

VoIPTools Labs: Artificial Intelligence

  • Post author:Matthew Orr
  • Post published:May 31, 2024
  • Post comments:0 Comments

Our team has been hard at work integrating AI functionality into our suite of tools. The first tool to benefit from these new AI features is 3CX Recording Manager. With…

Continue ReadingVoIPTools Labs: Artificial Intelligence

When will 3CX give up on Windows?

  • Post author:Matthew Orr
  • Post published:May 31, 2024
  • Post comments:0 Comments

I'm not sure why 3CX has not released a Windows version once they went to production with V20. This is another new pattern for 3CX. Normally 3CX releases both the…

Continue ReadingWhen will 3CX give up on Windows?

Ask The Experts: Will 3CX Stop Support for v18?

  • Post author:Matthew Orr
  • Post published:May 17, 2024
  • Post comments:0 Comments

Question:  Customer received the email below from 3CX and is confused about whether 3CX is dropping support for V18 by the end of the year Answer: This is not typical…

Continue ReadingAsk The Experts: Will 3CX Stop Support for v18?

Ask the Experts: Paging Issue and Solution

  • Post author:Matthew Orr
  • Post published:May 6, 2024
  • Post comments:0 Comments

Question: I setup a paging extension and it works except it rings 4 times before I get the beep to page. Anyway i can cut that down to one or…

Continue ReadingAsk the Experts: Paging Issue and Solution

Ask The Experts: Lowering the number rings before paging

  • Post author:Matthew Orr
  • Post published:May 1, 2024
  • Post comments:0 Comments

Question: I setup a paging extension and it works except it rings 4 times before I get the beep to page. Anyway i can cut that down to one or…

Continue ReadingAsk The Experts: Lowering the number rings before paging
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Recent Posts

  • Big Changes Are Coming: 3CX Version 18 Officially Reaches End of Life on December 31st! 
  • Unveiling the New 3CX Recording Manager: AI-Powered Features for Enhanced Call Management 
  • 3CX V20 no longer includes audio compression for recordings
  • Why did 3CX remove the ability for admins to set new user’s passwords?
  • Meeting the Critical Need for a Panic Button with 3CX Emergency Notifier

Recent Comments

  1. Matthew Orr on 3CX V18 Service Pack 6 Compatibility
  2. Matt Folsom on 3CX V18 Service Pack 6 Compatibility
  3. Peter Hancock on 3CX V18 Service Pack 6 Compatibility
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