Can you really make a “predictive” dialer using the 3CX CFD Example?
3CX provides a sample Call Flow Designer (CFD) project that implies you can make a predictive dialer yourself. But is that really true? In my opinion, the answer is a…
Should I upgrade to 3CX Version 20?
In the ever-evolving landscape of business telephony, the release of 3CX Version 20 marks a significant milestone for the company. 3CX has made significant changes to their underlying architecture, as…
3CX V18 Service Pack 6 Compatibility
With every new release of 3CX, we start testing our tools for compatibility starting with the earliest alpha versions and continue to test through to the production release of 3CX.…
New security features across all tools
Today we are excited to release a new security feature across all our commercial tools. We now support JSON Web Tokens (JWT) and enforce other important security changes. These changes…
What Happened to Our Website?
On November 28, 2022, without our knowledge, GoDaddy (the company hosting our website) attempted to perform a migration of our website to a new server. Unfortunately, the migration failed part…
VoIPTools Webinar – Call Centers
Introduction We recently conducted VoIPTools webinar where we explored the various features of VOIPTools, specifically focusing on some of our tools that are especially helpful for call centers. If you…
3CX V18 SP2: Voicemail and On-Call Manager Fixes
Updates: With the release of 3CX V18 Service Pack 2 (SP2), 3CX has changed how voicemails are managed internally. In previous versions of 3CX, each voicemail was saved as an…
3CX V18 SP2: Breaking Change
On Wednesday December 8th, 2021 3CX released 3CX version 18 Service Pack 2 (SP2). This release did not go through the regular 3CX beta process and thus provided no opportunity…
New Advanced Installers
For the past 8 years we have used a custom-built installer we developed for our tools. This was necessary because of a requirement imposed by 3CX that was not supported…
