As the clock ticks down on 2024, one thing is clear: 3CX Version 18 is approaching its official End of Life (EOL) on December 31st. If you’re currently relying on V18 to power your communication systems, it’s time to sit up, take note, and prepare for a significant transition.
What You Need to Know About 3CX V18 EOL
In September, 3CX provided further clarification on their support policies for Version 18, making it abundantly clear: V18 will no longer be supported past the end of this year. It’s tempting to ignore these updates, but understand this—come January 1st, 2025, official support from 3CX will vanish. That includes security updates, bug fixes, and troubleshooting assistance, leaving your business vulnerable.
For the complete official announcement and support policy details, you can visit:
Why You Can’t Afford to Delay Upgrading
Each day, we closely monitor the 3CX community forums, and the message has remained loud and clear: Upgrading to 3CX V20 should be your top priority. Continuing to run V18 beyond its EOL date introduces significant risks, especially for a component as mission-critical as your phone system. These risks include:
Increased Security Vulnerabilities: Without regular updates, your system could become an easy target for cyber threats.
Reduced Functionality: Future software and hardware integrations may fail to work correctly.
Zero Support: If something goes wrong, you’ll be on your own, with no help from 3CX.
Our Commitment to Keeping You Ahead
Aligning with 3CX’s strategy, we have made the decision to end active development for Version 18. This doesn’t mean that our existing V18 tools will suddenly stop working; they will continue to operate as long as V18 does. However, we’re fully shifting our focus to 3CX V20 to ensure we’re delivering top-tier performance and future-proof features.
Why the Transition to V20 Matters for You:
Accelerated Product Releases: By dedicating our resources to V20, we’ll be able to roll out enhancements and new products faster than ever before.
Reduced Complexity: Testing and maintaining compatibility across multiple 3CX versions, languages, and operating systems is a significant challenge. Simplifying our approach means we can deliver better, more reliable solutions.
Take Action: Upgrade Your 3CX System Today
Delaying your upgrade puts your business communications at unnecessary risk. We recommend making the move to V20 as soon as possible. If you need assistance or have concerns about the upgrade process, we’re here to help. Let us support you in future-proofing your communications infrastructure.
Remember: Your phone system is a vital part of your business operations. Don’t gamble with its security, reliability, and performance. Make the leap to 3CX V20 and experience the benefits of a robust, supported, and modern communication solution.
The future of your business communications starts now. Let’s make it stronger together.
