All your call recordings. Searchable. Understood.
Recording Manager brings every call your 3CX records into one place, then uses AI to transcribe each one, summarize what was said, and pull out the action items and appointments. Read a call in seconds instead of replaying it.
Find it, understand it, keep control of it.
Recording Manager swaps server folders for one searchable library, adds AI on every call so you can read instead of replay, and gives you the controls to decide what gets recorded and who can see it.
Find & review
Locate any call in a searchable database, then play it back with a visual waveform so you can skip silence and hold time.
- Search, filter, and play from one web portal
- Audio visualizer and adjustable playback speed
- Score agents and leave notes on the recording
Understand with AI
Full OpenAI integration turns each call into text you can read, search, and act on, without listening end to end.
- Automatic transcription of every recorded call
- Summaries, key points, action items, and appointments
- Sentiment read plus saved prompts that review calls for you
Control & retain
Choose what gets recorded and analyzed, decide who sees which calls, lock the ones that matter, and keep storage in check on its own.
- Granular access by 3CX Extension Group
- Pick which extensions are recorded and AI-analyzed
- Compress, convert to MP3, archive, and lock from deletion
What you can do with a recording.
The call, boiled down to what happens next.
AI summarizes the conversation, lists the key points, and writes out the action items everyone agreed to. When a meeting or appointment comes up on the call, it captures the date and time too, so the follow-up is already done for you.
- Plain-language summary plus a list of key points
- Action items and scheduled appointments pulled out for you
Set the questions once. AI answers them on every call.
Recording Manager comes with prompts for Summary, Key Points, Action Items, Appointments, and Sentiment, and you can write your own. Switch on the ones you want and they run against every recording, so a review that used to mean a full listen now takes a glance.
- Built-in prompts plus your own custom prompts
- Turn any prompt on or off whenever you need it
Score every call, by AI or by hand.
Rate calls on the things that matter to your team, like courtesy and professionalism, problem resolution, communication clarity, active listening, and call efficiency. Let AI score them for you, or score by hand and add your own notes on the recording.
- AI scoring across the review criteria you choose
- Manual scores and feedback notes attached to the call
Choose what gets recorded, and what AI looks at.
Decide recording extension by extension, and pick which of those calls get AI analysis. Record everyone for compliance while pointing AI only at the teams where it pays off, so you stay in control of both coverage and cost.
- Per-extension control over recording and AI analysis
- Keep AI focused on the calls that matter
A visual and management overhaul.
The newest Recording Manager brings the Windows configuration and the web portal together, so you manage recordings from anywhere, with faster navigation and a lot more speed on large datasets.
Complete AI integration
Transcription, summaries, key points, action items, appointments, and sentiment, all built in.
10x faster on large libraries
Rebuilt to stay quick on very large datasets, past six million recordings.
Manage from anywhere
Windows configuration and the web portal in one place. Reach your recordings from a PC, Mac, or phone.
Audio visualizer
A waveform you can read, so you jump to what matters and skip silence and hold time.
Playback speed control
Move through a long recording faster by changing the playback speed as you review.
Overhauled visuals
A new look and simpler navigation across the whole tool for easier day-to-day work.
Keep what you must, shrink the rest.
Recording Manager keeps your library tidy on its own, so storage does not balloon and the recordings you are required to hold stay safe.
- Compress to about half the size with no audible loss of quality.
- Convert recordings to MP3 to save even more space.
- Archive and move recordings on a schedule with no manual cleanup.
- Lock recordings from deletion so the ones you must keep stay put.
- Email recordings automatically with their AI analysis attached.
- Export a copy whenever you need it somewhere else.
3CX Recording Manager gives our users a powerful and intuitive interface to search for their recorded calls. The retention options keep the number of recordings in check and allows for long term archiving.
Three steps to a managed recording library.
Connect to your 3CX
Recording Manager runs alongside your 3CX as its own application and connects through the secure VoIPTools Relay. Your 3CX keeps doing exactly what it does today.
Your recordings, in one library
The calls your 3CX already records flow into a single searchable database, ready to play, transcribe, and review. No more hunting through server folders.
Search, review, and retain
From one portal you search and play calls, run AI transcription and summaries, score agents, and apply compression, archiving, and retention rules.
Works with the 3CX you already run.
Your 3CX, your way
Works with 3CX on Windows or Linux, in the cloud or on-premises.
Its own application
Installs as a Windows or Linux application using Microsoft SQL Server. Run it on a separate server and connect through the VoIPTools Relay.
Reach it anywhere
A browser-based portal lets your team search and play recordings from a PC, Mac, or smartphone.
Built for scale
Optimized to stay fast on very large libraries, designed to keep performing past six million recordings.
Need help sizing or installing? Our team can scope the right setup with you. Talk to us
Questions, answered.
Does it change how my 3CX records calls?+
Who can see which recordings?+
How does the AI work?+
Can it help with call-recording compliance?+
Will it fill up our storage?+
Can we put our own branding on it?+
See your recordings the way your team always wanted.
Book a live walkthrough and we will show you Recording Manager on real 3CX recordings: search, AI transcription, scoring, and retention from start to finish.
