NEW!

FULLY RE-DESIGNED AS A BLAZOR APP

Auto Call Back

Eliminate phone tag. When an extension is busy, Auto Call Back monitors availability and connects you the moment they’re free—automatically.

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Opt-In Callback

Callers decide when they want the system to monitor and connect. It’s a helpful feature—not an intrusive one.

Professional Prompts

Upload pre-recorded audio so the experience sounds clean, consistent, and polished.

Reduce Lost Time

Auto Call Back removes the repeated dialing loop and gets people connected faster—without extra manual steps.

Built for Admins

Manager login only, clear settings, clear install path, and a predictable service model.

Now Powered by AI!

Let callers opt into an automatic callback when you’re busy.

Auto Call Back is built for real teams running 3CX: IT, dispatch, service desks, sales, and operations—where getting the right person quickly matters.

When someone is busy, the old workflow is painful:

  • wait… hang up… redial… repeat

  • interrupt people at the wrong time

  • missed handoffs, slower decisions, wasted minutes

 

Auto Call Back replaces all of that with one clean action: opt in once, and get connected automatically.

Features

  • Opt-in callbacks from busy extensions
  • Auto-connect the moment they’re available
  • Configurable max wait + monitoring frequency

Downloads & Documentation

Benefits

Save time every day

Eliminate repeated attempts to reach a busy extension—especially in high-interaction environments.

Increase responsiveness

Connect as soon as the person is available, which speeds up decisions, approvals, and internal handoffs.

Reduce interruptions

Because it’s opt-in, it respects workflow and keeps the experience professional.

AI- Powered Transcriptions

Use AI to transcribe your recordings with impeccable accuracy. No longer will you need to listen to lengthy messages or struggle to understand unclear audio. Our cutting-edge AI system ensures that every word is captured precisely, providing you with a clear and accurate text version of your call recording. Quickly read through your messages at your convenience, search for specific information, and keep a written record for future reference.

Embrace the ease and efficiency of AI-powered transcription and never miss an important detail again.

Summarize Calls and Identify Key Action Items + Appointments

Use AI to thoroughly summarize the contents of a phone call. Capturing and highlighting the key points discussed, identifying any appointments scheduled, and noting down all action items agreed upon during the conversation. By employing AI, you can ensure that every crucial detail is accurately recorded, providing a clear and organized overview of the call. This helps all participants stay informed and aligned on the next steps and follow-up tasks.

Ask Questions About Your Recording

Add AI-powered questions about call recordings to streamline the review process. For example, AI can check if the agent informed the caller that the call was being recorded, which is crucial for compliance. Other questions might include whether the agent clearly stated the call’s purpose, addressed all the caller’s concerns, provided necessary follow-up details, and maintained a professional tone. By automating these checks, AI can reduce the time needed to review calls while ensuring all important aspects are covered.

Questions can be saved for future use, making review simple and efficient.

Got A Question?

Get In Touch With Us

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

Support@VoIPTools.com

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+1 801-642-4655

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