Track Disposition
Track what happened with every call, inbound and outbound.
Notes
Enter detailed notes about the purpose and end result of every call.
Agent Statistics
Track agent activity — who is capturing the most leads or making the most sales.
Unlimited Codes
Create custom codes for your specific needs.
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Classify / Disposition Your Phone Calls
Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like “Installation issue”, or “Hardware failure”, while a sales department may classify a call as “follow-up” or “lead”. The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
September 9, 2024
- Wrap Up Codes now forces itself to the front of other applications.
- Re-added reports to v20
- Users can now close the client popup without saving by selecting ‘Codes’ on the popup.
- Fixed an issue that was allowing some users to use mismatching versions of Wrap Up Codes Server and Client.
- Various minor bug fixes and improvements.
July 15, 2024
- Fixed an issue that was forcing the application window in front of others.
- Fixed an issue that was causing some reports from missing.
- Fixed an issue that was preventing the correct time zone from being used.
- General code changes.
March 4, 2024
- Fixed an issue that was causing multiple pop-ups to appear overtop each other.
- Added ‘UserFields’ enhancement.
January 12, 2024
- Minor bug fixes and improvements.
November 2, 2023
- Added ‘Refresh’ and ‘Test’ buttons to global settings.
- Minor bug fixes.
April 27, 2023
- Various minor big fixes
- Application now starts automatically on PC startup.
February 15, 2023
- Text font on popups are now slightly larger.
- Added ability to copy the work order from popups.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing Prepend Digits Work Order from showing correctly.
- Fixed an issue that was showing the job ID instead of the work order number.
v18.0.40 (Client + Server) – February 15, 2023
- Text font on popups are now slightly larger.
- Added ability to copy the work order from popups.
v18.0.38 (Client + Server) – January 18, 2023
- Now supports JWT.
- Fixed an issue that was preventing Prepend Digits Work Order from showing correctly.
- Fixed an issue that was showing the job ID instead of the work order number.
Got A Question?
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
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