Web-based
Use the simple-to-use web portal. Just log in with your 3CX extension and pin.
Multiple Surveys
Create as many surveys you need and use specific surveys for certain extensions.
Measure Performance
Measure the effectiveness of individual staff members, campaigns, or business processes.
Collect Information
Identify areas where your organization can improve, increase the quality of services that you provide,
Improve agent performance with the VoIPTools Survey Creator for 3CX
Enhance Agent Performance
Get feedback from your callers on quality of service by creating custom, phone-based, automated surveys through an easy web portal. Identify areas where your organization can improve, increase the quality of services that you provide, and much more.
Features
- Web-based
- Easy
- Customizable
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
November 13, 2024
- Can now generate reports for specific date ranges.
- Fixed an issue that was preventing agent information from appearing on the survey log for some users.
September 4, 2024
- Fixed an issue that was preventing reports from generating with information from the same day the report was generated.
- Fixed an issue that was preventing users from adding questions to their pre-existing suveys.
- Publishing CFD prompts and creating TTS now removes the PCS extension from the Callback survey page.
- Now displays survey average and total survey count.
- Start and end dates replaced with dropdowns.
July 3, 2024
- Added a dropdown on the reports tab to allow users to select the month/year they would like to run the report on.
February 7, 2024
- Replaced .wav files in the callback cfd.
- Agent name and extensions are now included in reports.
- Fixed a bug that was causing TTS settings to disappear when changing tabs.
- Changed score average to a percentage on reports.
January 18, 2023
- Now supports JWT.
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
Live Chat
+1 801-642-4655
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