This wallboard provides two different real-time views into the activity of your call center.

The Agents View

This view displays a list of all the agents assigned to a filtered list of queues. The wallboard separates agents into 5 columns:

• Agents connected to a queue call.
• Agents idle.
• Agents connected to a non-queue call.
• Agents not available (presence).
• Agents logged out of the queue

In addition to displaying the state of agents, you can also interact with agents using context-aware popup menus. Actions include invoking commands: Whisper, Barge, and Listen. In addition, you can change the agent’s presence status, log them in/out of queues, initiate a call to an agent, or drop a call right within the wallboard display.

The Queues view

This view displays a list of all the callers waiting in the selected queues, grouped by the amount of time the caller has been waiting. This view shows two important timers:

1. How long the caller has been waiting in the current queue.
2. how long the caller has been in the phone system (the actual amount of time the caller has been trying to speak to the correct person).

You configure grouping of calls into 3 groups:

1. Red: Callers waiting the longest.
2. Yellow: Callers waiting longer than desired.
3. White: Callers waiting for an acceptable amount of time.

• 3CX version 12 and above
• Client:  Internet Explorer, Google Chrome, Firefox, Opera browsers
• Server:  Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
• Internet Information Server (IIS) 7.0 and above
• Microsoft SQL Server 2008 (free Express edition) and above
• Microsoft .net 4.6.1 and above
• VoIPTools Relay installed on 3CX server

Note:  You can run IIS and NGIX or Abyss on the same server

v20.0.4 – October 25, 2024

• Added an ‘Internal Calls’ settings page.
• Added new filter options and checkboxes for multiple selections.
• Fixed an issue that was preventing data from showing for some users.
• Fixed an issue that was preventing filters from working for some users.
• Fixed and issue that was preventing name changes from being reflecting on the wallboard for some users.
• Fixed and issue that was preventing users from showing up in the agent tab if their name contained a hyphen.
• Fixed an issue that was delaying the change on the wallboard when calls were transferred.
• Other minor bug fixes, improvements, and code changes.

v18.0.20 – October 15, 2024

• Fixed an issue that was not clearing agents after filters were cleared.
• Fixed an issue that was preventing changes to agent names or the addition of new agents from appearing on the wallboard for some users.
• Fixed an issue that was preventing the Agent tab from appearing if it has a hyphen in the extension name.
• Added the ability to select internal calls as an option in the settings menu.
• Fixed an issue that was preventing the wallboard from updating after a call had been transferred for some users.
• Can now use checkboxes to make multiple selections while filtering the wallboard.
• Fixed an issue that was preventing user preferences from saving properly for some users.
• Fixed an issue that was preventing newly added columns from appearing for some users.
• Other minor bug fixes and improvements.

v18.0.14 – March 15, 2023

• Fixed an issue that was enabling some users to change the status of other users.

v18.0.12 – January 18, 2023

• Now supports JWT security.