Monitor Agents
Track how much time agents are spending in each status.
Easy Reporting
Now you can easily report on historical presence data — something you cannot do with 3CX out of the box!
Map to 3CX
Map your custom status to one of the five built-in statuses so the correct information displays in the 3CX clients.
Real-time Wallboard
View and update your status and see the presence of your colleagues in real-time from the same screen.
Create Your Own Custom Status
Out of the box, 3CX provides 5 presence statuses (Available, Away, Do Not Disturb, Lunch, and Business Trip).
If you need more statuses to choose from, you need 3CX Custom Presence. With this new tool, you can create an unlimited number of statuses. For example, you might want additional statuses for “Break”, “Project Work”, “Wrap-up”, “Vacation” etc. This is now possible.
Features
- Real-Time
- Unlimited Statuses
- Color Coding
- Customizable
- Exportable
- Filter Groups
November 27, 2024
- Fixed an issue that was preventing custom statuses from working if it contained a ‘#’
- Now uses less memory.
November 5, 2024
- Fixed an issue that was preventing some users from filtering properly.
- Filter fields now revert back to default if you click anywhere outside the field while the filter screen is up.
October 15, 2024
- Fixed an issue that was preventing some users from sorting by agent extension.
- Added sorting icons to the ext and Agent Name columns on the wallboard page.
October 3, 2024
- Fixed an issue that was preventing groups names from appearing correctly if they contained a single quote.
- Fixed an issue that was preventing downloads for certain extensions.
- Fixed an issue that was preventing some users’ status from changing on the application when updating from their phone.
September 3, 2024
- Fixed an issue that was causing an error popup to appear in free mode.
- Fixed an issue that was preventing custom presence from correctly appearing in the competitive wallboard.
- Fixed an issue that was causing the list of extensions from displaying if the name contained a single quote.
- When filtering a specific extension and exporting it to a CVS file, all extension information is now displayed instead of just the filtered information.
- Added culture and time zone options in to reports.
April 3, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
March 28, 2024
- Report page now shows correct time zone.
- Changed the Excel and CSV buttons in the UI to icons. Text will appear when users mouse over those icons.
February 29, 2024
- When a user changes their 3cx phone status (e.g., from “Available” to “Busy”), the change should be reflected in the web application and Status Report tab as well.
- Admins can now view all tabs.
- Name column in the wallboards tab should appear in alphabetical order.
April 5, 2023
- General minor bug fixes.
January 18, 2023
- Now supports JWT.
- Fixed an issue that was duplicating groups.
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
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+1 801-642-4655
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