3CX Voicemail Manager

COMING NOVEMBER 21!

FULLY RE-DESIGNED WITH AI

Voicemail Manager

Enhance your voicemail experience

Critical Messages

Ensure important voicemails never go unheard when staff are away or on holiday with voicemail escalation.

Organization

Improve voicemail handling with a simple-to-use web portal. Search, listen, forward, delete, and email voicemails from one interface.

Manage Disk Space

Automatically compress and archive all Voicemails - with custom retention policies!

AI Powered

Full Open AI integration. Ask questions, automate scoring, view summarizations, identify action items, and anything you can think of!

Enhanced Voicemail Management

Handle your voicemail with more flexibility. With our web portal, we make it simple to access your voicemails from anywhere, now with new security, storage, and AI features with a new UI.

Some new features include:

Complete AI integrations (See more below)
Playback speed changer
Speed optimizations
Audio visualizer
Voicemail tamper detection
Voicemail importing
More accurate transcriptions
Voicemail compression and archiving
New overhauled visuals and navigation for easier management

Features

Downloads & Documentation

Benefits

Import Voicemails

New to VoIPTools? Import all of your existing voicemails and run analysis on them using AI!

Secure Voicemails

Retain archived voicemails for a preset period and mark each voicemails as original - any changing or tampering of voicemails will receive a mark indicating a change.

Forward Messages

Manually send copies of voicemails to relevant parties via email, or automatically escalate voicemails to multiple group members.

ALL-NEW AI Integration features

AI-Powered Transcriptions

Use AI to transcribe your voicemails with impeccable accuracy. No longer will you need to listen to lengthy messages or struggle to understand unclear audio. Our cutting-edge AI system ensures that every word is captured precisely, providing you with a clear and accurate text version of your voicemails. Quickly read through your messages at your convenience, search for specific information, and keep a written record for future reference.

Embrace the ease and efficiency of AI-powered voicemail transcription and never miss an important detail again.

View summaries, key points, action items, and sentiment.

Use AI to thoroughly summarize the contents of your voicemails. Capturing and highlighting the key points discussed, and identifying key action items. By employing AI, you can ensure that every crucial detail is accurately recorded, providing a clear and organized overview of the voicemail. This helps all participants stay informed and aligned on the next steps and follow-up tasks.

Users can assign which 3CX extensions use AI features – ensuring that the features are used only for the extensions that need them and saving money for those that do not.

Ask Any Question You Want Answered

Add AI-powered questions about your voicemails to streamline the review process. For example, you could ask AI to check if the caller provided a callback number or callback hours. By automating these checks, AI can reduce the time needed to review calls while ensuring all important aspects are covered.

Questions can be saved for future use, making review simple and efficient.

MORE NEW FEATURES

Audio Visualizer

Easily navigate through the recording to locate important sections. This visual aid allows you to quickly identify and skip past moments of silence, such as when the call is on hold, making the review process more efficient. The graphical interface highlights key areas of the conversation, enabling you to focus on the most relevant parts without having to listen to the entire recording. This feature is particularly useful for identifying critical points, ensuring that you don’t miss any significant details while saving time during the review process.

Forward Voicemails with Introductions

Record an introduction message to provide context or additional information before the recipient hears the original voicemail. This feature ensures that the recipient is fully informed and prepared, making the entire process more personalized and effective. Whether for internal communications or client interactions, this functionality helps streamline message delivery and maintains clarity across the board.

Enhanced Escalation

Escalate your voicemails to relevant parties. Select which department you would like to escalate voicemails from particular extensions to, and then set an excalation delay (in minutes). Streamline communication and ensure that urgent messages are promptly addressed by the right team members, enhancing overall efficiency and responsiveness within your organization.

Detailed Reporting

Generate detailed reports that encompass various crucial aspects such as voicemail extensions, the dates messages were received or deleted, and the information of the callers. These reports offer a granular view of voicemail activity, allowing you to track the flow of communication within your organization meticulously. By including details like caller information and deletion dates, you can ensure that no message is overlooked and that all interactions are properly documented for future reference.

Requirements

More Details

Version History