NEW!

FULLY RE-DESIGNED WITH AI

Recording Manager

Easily manage and query your call recordings using a simple web portal - now improved with complete AI integration.

AI Powered

Full Open AI integration. Ask questions, automate scoring, view summarizations, automatically identify appointments and more!

Granular Access

Individuals can only see their personal recordings. Managers can review recordings made by their team members based on 3CX Extension Group membership.

Feedback

Review calls made by agents. Score how they handled the customer and provide feedback with recording notes.

Secure Access

Access recordings from a simple web portal, and lock recordings to prevent deletion.

Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX - Now Powered by AI!

NEW Visual and Management Overhaul

Utilize a simple web portal or application to search, play, download, archive, compress, delete, purge, export, score, and annotate your call recordings, with a complete visual overhaul that enhances usability and efficiency. 

Some new features include:

  • Complete AI integrations (See more below)
  • Playback speed changer
  • Speed optimizations
  • Audio visualizer
  • 10x faster when working with large datasets (6m+ recordings)
  • Windows configuration + website combined: manage recordings from anywhere
  • New overhauled visuals and navigation for easier management

Features

Benefits

Manage Disk Space

Compress your recordings to require 1/2 the original space without audio degradation.

Full AI Integration

Archive recordings for mandated retention. Remove the ability to delete archived recordings.

Review Recordings

Review calls made by agents. Score how they handled the customer. Provide feedback with recording notes.

ALL-NEW AI Integration features

AI- Powered Transcriptions

Use AI to transcribe your recordings with impeccable accuracy. No longer will you need to listen to lengthy messages or struggle to understand unclear audio. Our cutting-edge AI system ensures that every word is captured precisely, providing you with a clear and accurate text version of your call recording. Quickly read through your messages at your convenience, search for specific information, and keep a written record for future reference.

Embrace the ease and efficiency of AI-powered transcription and never miss an important detail again.

Summarize Calls and Identify Key Action Items + Appointments

Use AI to thoroughly summarize the contents of a phone call. Capturing and highlighting the key points discussed, identifying any appointments scheduled, and noting down all action items agreed upon during the conversation. By employing AI, you can ensure that every crucial detail is accurately recorded, providing a clear and organized overview of the call. This helps all participants stay informed and aligned on the next steps and follow-up tasks.

Ask Questions About Your Recording

Add AI-powered questions about call recordings to streamline the review process. For example, AI can check if the agent informed the caller that the call was being recorded, which is crucial for compliance. Other questions might include whether the agent clearly stated the call’s purpose, addressed all the caller’s concerns, provided necessary follow-up details, and maintained a professional tone. By automating these checks, AI can reduce the time needed to review calls while ensuring all important aspects are covered.

Questions can be saved for future use, making review simple and efficient.

MORE NEW FEATURES

Audio Visualizer

Easily navigate through the recording to locate important sections. This visual aid allows you to quickly identify and skip past moments of silence, such as when the call is on hold, making the review process more efficient. The graphical interface highlights key areas of the conversation, enabling you to focus on the most relevant parts without having to listen to the entire recording. This feature is particularly useful for identifying critical points, ensuring that you don’t miss any significant details while saving time during the review process.

Automatically Send Emails With Recordings and AI Analyses

Automatically send emails that include both the call recordings and comprehensive AI analyses. Ensure that all relevant users receive timely updates with detailed insights. AI analyses can highlight key points, summarize discussions, and identify action items, making it easier for recipients to understand the context and follow up on necessary tasks. Enhance communication efficiency, ensure accountability, and provide a clear record of interactions for future reference.

Got A Question?

Get In Touch With Us

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

Support@VoIPTools.com

Live Chat

+1 801-642-4655

24/7 Support