NEW!

FULLY RE-DESIGNED WITH AI

Recording Manager

Find, review, secure, and manage every 3CX call recording with AI-powered insights - all in one smart portal that turns scattered audio files into a searchable, organized, retention-ready system with AI summaries, permissions, exports, and automated archiving.

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Review calls faster with AI

AI transcription and analysis help surface summaries, sentiment, key points, and action items without listening to every minute.

Improve security and access control

Role-based permissions let users see their own recordings while managers can access team recordings by department.

Stop wasting time hunting for recordings

Search and filter recordings from a centralized web portal, then play, download, email, or export in seconds.

Cut storage costs and server clutter

Automated retention rules let you delete, archive, or convert recordings to MP3 so your storage stays under control.

Build a cleaner compliance workflow

Custom retention policies, archiving options, and recording governance help standardize how recordings are stored and managed.

Scale without breaking your process

From daily operations to high call volumes, Recording Manager is designed to stay fast, organized, and manageable as your team grows.

Now Powered by AI!

From Scattered Files to Smart Call Recording Management

VoIPTools Recording Manager AI for 3CX gives your team one place to search, play, download, email, export, and manage recordings without digging through server folders or wasting time on manual cleanup. It’s built for teams that need fast access to calls, cleaner workflows, and better control over who can see what.

It also helps solve the biggest recording headaches: storage bloat, compliance pressure, and slow call reviews. Recording Manager can automatically archive recordings, convert files to MP3 to save space, apply retention rules, and move recordings on a schedule—so your system stays organized without constant manual work.

When speed matters, AI helps your team review calls in seconds instead of replaying entire conversations. Recording Manager AI uses call transcription and analysis to generate summaries, key points, action items, sentiment, and scoring—and lets your team ask AI-specific questions about each recording for faster QA, coaching, and compliance reviews.

Features

  • Centralized web portal
  • AI transcription + analysis
  • Notes, scoring, and summaries
  • Smart search bar + filters
  • MP3 conversion + retention rules
  • FTP export (daily or live)
  • Built-in audio playback
  • Role-based permissions
  • Custom branding and colors

Downloads & Documentation

AI- Powered Transcriptions

Use AI to transcribe your recordings with impeccable accuracy. No longer will you need to listen to lengthy messages or struggle to understand unclear audio. Our cutting-edge AI system ensures that every word is captured precisely, providing you with a clear and accurate text version of your call recording. Quickly read through your messages at your convenience, search for specific information, and keep a written record for future reference.

Embrace the ease and efficiency of AI-powered transcription and never miss an important detail again.

Summarize Calls and Identify Key Action Items + Appointments

Use AI to thoroughly summarize the contents of a phone call. Capturing and highlighting the key points discussed, identifying any appointments scheduled, and noting down all action items agreed upon during the conversation. By employing AI, you can ensure that every crucial detail is accurately recorded, providing a clear and organized overview of the call. This helps all participants stay informed and aligned on the next steps and follow-up tasks.

Ask Questions About Your Recording

Add AI-powered questions about call recordings to streamline the review process. For example, AI can check if the agent informed the caller that the call was being recorded, which is crucial for compliance. Other questions might include whether the agent clearly stated the call’s purpose, addressed all the caller’s concerns, provided necessary follow-up details, and maintained a professional tone. By automating these checks, AI can reduce the time needed to review calls while ensuring all important aspects are covered.

Questions can be saved for future use, making review simple and efficient.

Got A Question?

Get In Touch With Us

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

Support@VoIPTools.com

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+1 801-642-4655

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