Now you can monitor the productivity of your inbound/outbound call center. This web application allows managers to see agents, sorted from most productive to least productive, along with whether they have met their daily, weekly, and monthly quotas – all in real-time!
View consolidated data across your organization with the ability to filter down to exactly the information you need. This tool enables you to see exactly what your agents are doing, and the callers waiting in your queues.
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.