3CX
Competitive Wallboard
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Agent Performance
See who has made the most calls, and which agents have met their call quotas for the week and month.
Management Visibility
Managers now have greater visibility into who is producing and who is not in real-time.
Accountability
Now you have real numbers you can use to measure important performance statistics and make informed decisions.
Agent Status
Monitor who is on the phone or available, and how long their status has gone unchanged.
Improve agent performance with the VoIPTools Enhanced Wallboard for 3CX
Enhance Agent Performance
Now you can monitor the productivity of your inbound/outbound call center. This web application allows managers to see agents, sorted from most productive to least productive, along with whether they have met their daily, weekly, and monthly quotas – all in real-time!
Features
- Call Tracking
- Outbound
- Inbound
- Agent Status
- Idle Times
- Missed Calls
- Quotas
- Customizable
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
v20.0.8 – November 29, 2024
- Updated to .Net 9
- Other minor bug fixes.
v18.0.220 – November 1, 2024
- Fixed an issue that was marking outbound call transfers as missed calls in the queues tab.
Fixed an issue that was showing mismatched inbound calls when compared to the 3CX console for some users.
Minor code changes and improvements.
v18.0.213 – August 7, 2024
- Fixed an events issue that was causing duplicate records.
- Fixed an issue that was causing inbound/outbound data to mismatch from each other.
- The wallboard will now display info from the previous shift if an agent from that shift receives a call.
v18.0.210 – July 2, 2024
- Time zone + culture added.
- Fixed an issue that was displaying incorrect date information on the wallboard.
- Fixed an issue where idle time on the Current and Today columns were displaying incorrect data.
- All extensions now correctly show as available by default in the wallboard tab when CPS is enabled.
v18.0.208 – June 3, 2024
- Fixed and issue that was causing inconsistent call counting for inbound and outbound calls.
- Fixed an issue that was causing a data mismatch between the ‘Call Waiting’ column, the queues tab, and the wallboard.
- Fixed an issue that was preventing some users from making external calls when the internal calls checkbox was selected in settings.
- Cosmetic changes.
- Other various minor bug fixes and improvements.
- Added time zones and culture to the reports tab.
- Time delay is now displayed on the wallboard.
v18.0.206 – March 24, 2024
- Users can track internal calls.
- Can sort based on extension + agent names on the wallboard tab.
v18.0.203 – October 31, 2023
- Fixed an issue that was stopping the wallboard after updating the database.
v18.0.202 – September 5, 2023
- Fixed an issue that was preventing some users from logging in.
- Custom statuses are now available to use on the wallboard.
v18.0.200 – July 20, 2023
- Added a ‘Remember Me’ feature in the settings tab.
- General bug fixes and improvements.
v18.0.198 – May 5, 2023
- Added ‘Sort by Range’ in the general settings tab.
v18.0.197 – January 18, 2023
- Now supports JWT.
- Added the ability to view percentage of inbound vs. outbound calls.
Legacy Versions
Version 15.0.53 Feburary 22, 2017
- Added support for BLF Speed Dials (Panic Button)
- Added support for BLF Speed Dials (continuous alarms)
- Added support for latest relay
- Updated to latest version of controls
Version 15.0.40 November 15, 2016
- Added support for filtering who is notified based on extension’s location
- Added support for latest VoIPTools Relay
- Updated controls
- Fixed bug in update control
Version 15.0.22 (Beta for 15) September 29 2016
- Version 15 Update
Version 14.0.18 April 8 2016
- Added the ability to install on a remote server (not the 3CX server)
- Improved interface elements
- Upgraded to use new licensing components
- General improvements
Version 2.1.11.0 08/15/2014
- Bug fixes
- Support updating extensions during import
Version 2.1.7.0 05/23/2014
- Bug fixes
- Support for auto updating software
Version 2.1.6.0 04/21/2014
- Support for v12
- Support for 3CX Relay
- New Installer
- Bug fixes
Version 1.0.5.0 04/06/2013
- Added dynamic voice message using Text-To-Speech
Version 1.0.0.0 04/04/2013
- Initial Public Release
Got A Question?
Get In Touch With Us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
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