---
title: Reception Console V20
description: "# Introduction ***Revolutionize Call Management with 3CX Reception Console: Streamline and Simplify Incoming Calls Like Never Before!*** 3CX Reception Console is we based software designed to streamline call handling for various organizations. With this solution, you can greet customers with…"
url: "https://voiptools.com/docs/reception-console-v20/"
updated: "2024-11-08"
category: "Tools - V20"
---

# Reception Console V20

# Introduction

***Revolutionize Call Management with 3CX Reception Console: Streamline and Simplify Incoming Calls Like Never Before!***

3CX Reception Console is we based software designed to streamline call handling for various organizations. With this solution, you can greet customers with customized messages tailored to their specific organization, ensuring a warm and personalized welcome. No more generic greetings or confusion - each caller receives a carefully crafted response. If you're working in a shared office space, managing calls for multiple tenants can be challenging. Our 3CX Reception Console add-on simplifies this task, allowing you to handle call transfers, note-taking, and schedule tracking with just a few clicks. The user-friendly interface ensures swift and efficient call management. Embrace the convenience and simplicity of the 3CX Reception Console to create a stress-free work environment and provide exceptional service to your customers.

# Why Choose 3CX Reception Console?

| ![](https://voiptools.com/wp-content/uploads/2023/01/call-guidence.png) | **FLAWLESS CALL GUIDANCE** | Eliminate guesswork with our console, offering accurate and structured answer scripts to expertly handle incoming calls. Get step-by-step guidance for professional call management. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/real-time-prioritization-1.png) | **REAL-TIME PRIORITIZATION** | You possess access to both answer scripts and priority notes concerning the current call, ensuring that no crucial information will be overlooked. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/calendar-integration-1.png) | **ENHANCED CALENDAR INTEGRATION** | Effortlessly manage your day by accessing the contact's calendar. Quickly identify availability and efficiently schedule appointments for improved productivity. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/seamless-call-transfer-2.png) | **SEAMLESS CALL TRANSFER** | Efficiently connect callers to the appropriate person by smoothly transferring the call to any extension on your list. Alternatively, you may opt to leave a comprehensive voicemail or send an email containing call details to ensure timely and effective communication with the relevant party. |

# Prerequisites

Before installing 3CX Reception, you need to ensure that your computer meets the minimum requirements mentioned below:

| **PREREQUISITE** | **PURPOSE** |
| --- | --- |
| **3CX Version V20** | 3CX Reception Console is designed to work seamlessly with this version for enhanced features and performance. |
| **Windows 10 or above / Windows Server 2012 or above** | These operating systems provide the necessary environment for the application to run efficiently. |
| **[IIS Features and Configuration – VoIPTools](https://voiptools.com/docs/iis-features-and-configuration/)** | IIS is needed as a web server to host and manage web-based applications and services. |
| **.NET Framework 4.7.2 (Web Installer)** | This framework provides essential components for running and developing applications. |
| **VoIPTools Universal Updater** | This component is necessary for updates, ensuring the application remains current and functional. |
| **VoIPTools Relay Service** | It is used for proper integration and functionality of the 3CX Reception Console within the 3CX environment. |
| **Microsoft SQL Server 2016 or above (Including the free SQL Express edition)** | 3CX requires Microsoft SQL Server 2016 or later for database management. |
| **Static IP for VoIPTools and 3CX servers** | This is to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay. |
| **Port number 7500 opened on your device** | Port 7500 is a specific network port used by 3CX for communication purposes. Opening this port on the device's firewall allows incoming and outgoing traffic to pass through, enabling the 3CX software to send and receive data over the network effectively. |

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-3.png) **NOTE**:
>
>
>
> - When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio
> - When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

# Installation overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-2.png) | **DOWNLOAD SOFTWARE** | You can order 3CX Reception Console online at [https://www.voiptools.com](https://voiptools.com/downloads/).  Your order confirmation email will include your license key and a link to download the software. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2.png) | **INSTALL PREREQUISITES** | You must install several prerequisites before installing the 3CX Reception Console. The Advanced Installer identifies and installs these applications automatically. Click **[here](https://voiptools.com/docs/reception-console-v20/#2-toc-title)**to learn about the required prerequisites. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3.png) | **INSTALL 3CX RECEPTION CONSOLE** | This User Guide contains step-by-step instructions to successfully install 3CX Reception Console. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named **ReceptionConsoleInstaller.exe** |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4.png) | ****LOGIN TO THE WEB APPLICATION**** | You can now log in to your software using the Extension and PIN. |

# Step By Step Installation Procedure

**The following section guides you through a detailed walk-through of the installation proces**s

## Step 1: Download 3CX Reception Console

Find the software download link in the **Order Confirmation Email**, or you can download the application by following the procedure,

1. Open your browser and go to the **VoIPTools official website** or click ***[here](https://voiptools.com/downloads/)***to get redirected to the website.
2. Search for the**Reception Console Application** and click the **Download**![](https://voiptools.com/wp-content/uploads/2024/01/download-button.png)button to download your application.

## Step 2: Install the Prerequisites

Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required to 3CX Reception Console. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio.

1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next**.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-prerequisite-setup-wizard.png)
***Figure 1: 3CX Reception Console Setup Wizard***

1. In the **Prerequisites **window, install all the required prerequisites identified by the installer, or select/ unselect the applications based on your requirements and click **Next **to continue.

![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Reception-Console-Prerequisites-Installation-Selection.png)
***Figure 2: Prerequisites Installation Selection***

The installer will download and install the selected applications. It may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Reception-Console-Installation-on-progress.png)
***Figure 3: Installation on ***Progress******

1. In the **Microsoft SQL Server License Terms **click the **Accept **button to acknowledge the license terms and continue.
   - This page appears if you do not have **SQL Server Express** preinstalled in your device.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-SQL-license.png)
***Figure 4: SQL Server Express: Accept License Terms***

1. View the SQL Server Media target location in the **Media Location** field. If required, you can click the **Browse**button to change the location. Click **Install** to begin the installation of SQL Server Express.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-target-location.png)
***Figure 5: SQL Server Express: Target Location***

SQL server installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-installation-in-progress.png)
Figure 6: SQL Server Installation In Progress

1. Click the **Close**button once the prerequisites are installed.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-installated-successfully.png)
***Figure 7: SQL Server Express: Installed Successfully***

1. Click **Yes **in the **Confirmation Message Box** to reboot the computer.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-restrart-confirmation-messag.png)
***Figure 9: Reboot Confirmation Message Box***

## Step 3: Start the installation process

1. Click **Next** on the **3CX Reception Console Wizard** screen.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-setup-wizard.png)
***Figure 10: Reception Console Setup Wizard***

1. On the Select Installation Folder window, the Folder field displays the path where the 3CX Reception Console gets installed. You cannot change the location path.
2. Click **Next **to continue with the installation.

![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Reception-Console-Reception-Console-select-installation-folder.png)
***Figure 11: Reception Console Installation Folder***

## Step 4: Test Relay Settings

1. In the **3CX Relay Services** window, in the **Relay Host** field, enter the FQDN of your 3CX server.
2. Enter*880*1 in the **Relay Port** field.
3. Enter the *public key*you took from **VoIPTools Relay services**in the **Public Key**text area.

![](https://voiptools.com/wp-content/uploads/2023/01/Capture-11.png)
***Figure 12: Select Relay Port***

1. Click the **Test Relay Settings**to confirm ‘3CX Reception Console’ can communicate with the Relay services running on the 3CX server.
2. If the ‘3CX Reception Console’ is successfully able to communicate with the Relay services that run on the 3CX server, a **Success** message box appears. Click **OK**. If the test fails, you will not be able to continue until communication with the relay is established.
3. Click **Next** to continue with the installation.

![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Reception-Console-Relay-test-success-message.png)
***Figure 13: Relay Test Success Message***

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-3.png) **NOTE**:
>
>
>
> - You must set the Relay Port to 8801.
> - *If the Relay test fails, you cannot continue the installation until you establish communication with the Relay*. If the test was unsuccessful:
>   - Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
>   - Confirm that you have entered the correct FQDN for the 3CX server.
>   - Confirm that the 3CX Recording Beep and Relay use the same port and protocol.

## Step 5: Configure the database

When configuring the 3CX Reception Console, select an existing Microsoft SQL Server instance in your environment.  The database server can be a **[remote SQL Server](https://voiptools.com/docs/configure-sql-server-for-remote-access-over-internet/)**, or a local instance running on the VoIPTools server.

You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.

### SQL Authentication

1. Enter *your server name* in the **Server** field.
   -  If using the free ***SQL Express Edition***, the default SQL Instance name is ***SQLExpress***.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-configure-database-server-field.png)
Figure 14: Configure Database - Server Field

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> - If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
> - If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.

1. Enter *your credentials* in the**Username** and**Password** fields.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-config-database-database-credentials.png)
Figure 15: Configure Database - Database Credentials

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.

1. Select or enter the *3CX Emergency Notifier*in the **Database** dropdown.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-config-dtbase-database-dropdown.png)
Figure 16: Configure Database - Database Dropdown

1. In the **Test SQL Connections** section, click the **Tool**button to test the connection and click **OK**in the **Test Results**popup box.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Voicemail-Manager-V20-tool-connection-success.png)
***Figure 17: Test SQL Connection***

### Windows Integrated Authentication

1. To use **Windows Integrated Authentication** check the **Trusted Connection (Windows integrated authentication)** checkbox.
   -  The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Voicemail-Manager-V20-trusted-connection.png)
Figure 18: Trusted Connection Checkbox

1. In the **Test SQL Connection** section, click the **Tool**button to test the connection.
2. Click the **Next**button which gets enabled when the database connection is successful.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Voicemail-Manager-V20-trusted-connection-success-popup.png)
Figure 19: Trusted Connection Test Results Message Box

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

## Step 6: Installing 3CX Reception Console

1. Click **Install **in the **Ready to Install **window.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-ready-to-install.png)
***Figure 20: Reception Console Setup wizard***

The application installation may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Reception-Console-Installing-3CX-Reception-Console.png)
***Figure 21: Installing 3CX Reception Console***

1. Check the** Launch 3CX Reception Console **checkbox and click **Finish **when the installation is complete.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-installatin-completed.png)
***Figure 22: Reception Console Setup completed***

## Step 7: Configure the Desktop Application

The **Reception **configuration screen lets you start/ stop 3cx Reception Service, check and download the latest version of Reception, and configure Hub URL.

### Configure Hub URL (Settings tab)

1. In the **Settings** tab, enter the **Hub URL** (in most cases the default value should work) and click the **Save** button.
2. In the **Settings Saved** confirmation message box, click **OK**.

![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Reception-Console-3CX-Reception-Hub-URL-1.png)
*Figure 23: 3CX Reception Hub URL*

### Check for Updates (About tab)

The **Check for Updates** button in the **About **tab enables you to easily download the latest version of 3CX Reception. If a newer version of 3CX Reception is available, the message will indicate that a newer version is available. Clicking the button will automatically download a .zip file of the latest version of the software. You can install the new version directly over the top of a previous version without the need to uninstall the previous version.

![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Reception-Console-Check-for-updates.png)
*Figure 24: Check for Updates*

## Step 7: Log In to the Web Application

Follow the procedure to log in to your software,

1. Double-click the **3CX Reception Console desktop** ![](https://voiptools.com/wp-content/uploads/2023/01/recception-console.png) icon to open the desktop application.
2. At the footer of the Licensing page, click **Start **to start the ‘3CX Reception Service’.
3. Click the **Web Portal** button on the configuration program, or click on the desktop icon that was created during the installation process (Reception Web).
4. In the Login page, do the following,
   1. In the **Extension **//field, enter your 3CX extension number.
   2. In the **PIN **field, enter your 3CX voicemail PIN.
   3. Click the Login button to log in to your account

![](https://voiptools.com/wp-content/uploads/2023/05/screenshot-reception-console-login-page-1024x444.png)
*Figure 25: Reception Console Login*

# Web Portal

## Login Privileges

3CX Reception Console gives different privileges to Managers and Users.

### Manager privileges

As a ‘Manager’ or ‘Admin’, you can view the following tabs:

- Organizations
- Global Settings
- Reports
- About

![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Reception-Console-Login-as-a-manager-1024x439.png)
*Figure 26: Login View as a Manager*

### User privileges

As a ‘User’, you can view the following tabs,

- Home
- About

![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Reception-Console-Login-View-as-an-Agent-1024x443.png)
*Figure 27: Login View as an Agent*

### Organizations tab

The **Organizations **tab enables you to create a new organization and add its respective data like Organization Name, Answer Scripts, Contacts details, Dialer IDs and Forms.

#### Create New Organization

1. In the **Organizations **tab and under the **Organizations **section, click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-plus-2.png) button beside **Name **column.
2. In the **Name **field, enter the name of the new organization that you want to add.
3. Click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save your organizations..

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-add-organization-1024x571.png)
Figure 28: Create New Organization

#### Delete Existing Organization

1. In the **Organizations **tab and under **Organizations **section, click the **Delete **![](https://voiptools.com/wp-content/uploads/2023/01/delete-1.png) button beside the organization that you want to delete.
2. Click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save your changes.

#### Add Data for Specific Organizations

This section lets you organize and manage data in a tailored manner, enabling streamlined processes, informed decision-making, accurate reporting, and valuable operational insights. It contains the following tabs,

- General tab
- Answer Scripts tab
- Contacts tab
- DID tab
- Forms tab

##### General tab

The **General **tab enables you to add primary data about the organization like the organization name and its respective notes.

1. In the **Organizations **tab and under the **Organizations** section, select the organization for which you want to add/ edit data.
2. In the **General **tab and in the **Name **field, enter the name of the Organization.
3. In the **Notes **field, enter the basic information about the organization.
4. Click **Save** to save your settings.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-general-tab-1024x517.png)
*Figure 29: General Tab*

##### Answer Scripts tab

The **Answer Scripts** tab enables you to add script based on the set timings (‘Working Hours’ for instance). If a call is received at a timing that does not fall within the time range set for all the answer scripts then, the **Default Script** will be considered. Hence, you need not set timings for Default Script.

In the Answer Script tab you can do the following operations,

- Add new answer script
- Set time range for answer script.

###### Add New Answer Script

1. In the **Answer Scripts** tab, click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-plus-2.png) button beside the **Description **column.
2. In the **Description **field, enter the description for the new Answer Script that you want to add.
3. In the **Script **field, enter the ‘Answer Script’ that you want to convey to the caller who calls during the timings set for the current answer script.
4. In the **Active **field, click till the check mark appears to activate the current Answer Script.
5. At the footer of the **Answer Scripts** page, click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save the data you added.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-create-a-answer-script-1024x450.png)
*Figure 30: Add Answer Script*

###### Set Time Range for Answer Script

1. Select the Answer Script for which you want to set the time range.
2. Click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-cross.png) button on the column header and from the Day drop-down, select the desired week day for which you want to apply the current Answer Script.
3. From the **Start **time box, enter the start time range for the current Answer Script.
4. From the **End **time box, enter the end time range for the current Answer Script.
5. Click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save the settings..

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-3.png) **NOTE**:
>
>
>
> After selecting day, on your keyboard, hit ‘Tab’ key to enter start time and end time and save the values automatically.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-answer-script-settings-1024x609.png)
*Figure 31: Answer Script Settings*

##### Contacts tab

The **Contacts **tab enables you to add new contacts for the desired organization.

1. In the Organizations tab and under the **Organizations **section, select the organization for which you want to add/ edit data.
2. In the Contacts tab and on the column header, click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-plus-2.png) button to add a new contact.
3. In the **First **and **Last **fields, enter the First Name and Last Name of the contact respectively.
4. In the **Extension **field, enter the extension number for the new contact.
5. In the **Email **field, enter valid email id for the new contact for communication.
6. At the footer of the **Contacts** page, click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save your changes..

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-contacts-tab-1024x553.png)
*Figure 32: Add New Contact*

##### DID tab

**DID** tab enables you to add a ‘Dialer ID’ (contact number) for the desired organization.

1. In the **Organizations **tab and under the **Organizations **section, select the organization for which you want to add/ edit data.
2. In the **DID **tab and on the column header, click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-plus-2.png) button to add a new Dialer ID.
3. In the **DID **field, enter the new dialer id for the selected organization.
4. At the footer of the **DID **page, click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save your changes.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-DID-tab-1024x484.png)
*Figure 33: Organization – DID Tab*

##### Forms tab

The Forms tab enables you to add link to various files of type pdf, xls, xlsx, rtf, and csv.

1. In the **Organizations **tab and under **Organizations **section, select the organization for which you want to add/ edit data.
2. In the **Forms **tab and on the column header, click the **Add **![](https://voiptools.com/wp-content/uploads/2023/01/blue-plus-2.png) button to add a new form.
3. In the **Name **field, enter the name for the new form that you want to add.
4. In the URL field, enter the URL of the form.
5. At the footer of the **Forms **page, click the **Save Changes** ![](https://voiptools.com/wp-content/uploads/2023/01/green-tick.png) button to save your changes.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Reception-Console-V20-forms-tab-1024x456.png)
*Figure 34: Add New Form*

## Reports

Reports tab enables you to view the complete call data based on the Report Start Time and Report End Time values. If you do not provide the Start and End Times, then the 3CX Reception displays complete call data since the product has been installed. You can export the data in various formats like CSV, XLS, XLSX and PDF.

# Need Support?

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

![](https://voiptools.com/wp-content/uploads/2023/05/24-hours-support-2.png)

## 24/7 Support Availability

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

![](https://voiptools.com/wp-content/uploads/2023/05/windows-log-event.png)

## Windows Event Log for VoIPTools Applications and Services

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

![](https://voiptools.com/wp-content/uploads/2023/05/forums.png)

## Join Our Forum Community

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: [**https://www.voiptools.com/community/**](https://voiptools.com/blog/)

![](https://voiptools.com/wp-content/uploads/2023/05/live-chat.png)

## Real-Time Live Chat Assistance

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

![](https://voiptools.com/wp-content/uploads/2023/05/email-support.png)

## Efficient Email Support

To ensure a thorough understanding of your concerns, email us at ***support@voiptools.com***. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

![](https://voiptools.com/wp-content/uploads/2023/05/phone-support.png)

## Reach Us by Phone

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

# Comprehensive support services:

![](https://voiptools.com/wp-content/uploads/2023/05/free-support.png)

## Free Support

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

![](https://voiptools.com/wp-content/uploads/2023/05/paid-support.png)

## Paid Support

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!