---
title: Monitor V20
description: "# Introduction ***Unlock the Power of 3CX Monitor: Your Ultimate Diagnostic Tool for Call Monitoring*** Discover 3CX Monitor, a powerful diagnostic tool offering real-time insights into your call journey. From dialing to disconnecting, this game-changing tool provides a comprehensive view…"
url: "https://voiptools.com/docs/monitor-v20/"
updated: "2025-01-29"
category: "Tools - V20"
---

# Monitor V20

# Introduction

***Unlock the Power of 3CX Monitor: Your Ultimate Diagnostic Tool for Call Monitoring***

Discover 3CX Monitor, a powerful diagnostic tool offering real-time insights into your call journey. From dialing to disconnecting, this game-changing tool provides a comprehensive view of call events and detailed attributes. Easily track call paths, touchpoints, and call duration with simple clicks. Originally developed for our internal team, it's now available to you, ensuring seamless troubleshooting of call routing issues. Don't miss out on this opportunity to unlock the full potential of call monitoring and stay ahead in your communication game.

# Why choose the 3CX Monitor?

| ![](https://voiptools.com/wp-content/uploads/2023/01/real-time-call-tracking-1.png) | **EXPERIENCE REAL-TIME CALL TRACKING** | Explore the intriguing realm of call monitoring where all call aspects are thoroughly recorded and instantly logged. Each call's comprehensive details are meticulously stored in a dynamic database, ready for your later review. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/accessible-web-portal-1.png) | **SEAMLESSLY ACCESSIBLE WEB PORTAL** | Explore the ease of accessing your valuable data anytime, anywhere. The user-friendly web-based interface enables seamless navigation through a wealth of information, helping you swiftly find the precise details you need. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/realtime-wallboard-1.png) | ****REAL-TIME WALLBOARD DISPLAY**** | Explore call routing and monitoring with the real-time wallboard feature. Observe the call journey through an IVR, queue, agent, manager, and voicemail. Stay informed throughout the process. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/securely-stored-in-microsoft-sql.png) | **SECURELY STORED IN MICROSOFT SQL** | Be assured that your calls are securely stored in Microsoft SQL, ensuring seamless access to your historical call information for effortless retrieval when needed. |

# Prerequisites

**Before installing the 3CX Monitor, you need to ensure that your computer meets the minimum requirements mentioned below:**

| **PREREQUISITE** | **PURPOSE** |
| --- | --- |
| **3CX Version V20** | 3CX Monitor is designed to work seamlessly with this version for enhanced features and performance. |
| **Windows 10 or above / Windows Server 2012 or above** | These operating systems provide the necessary environment for the application to run efficiently. |
| **[IIS Features and Configuration – VoIPTools](https://voiptools.com/docs/iis-features-and-configuration/)** | IIS is needed as a web server to host and manage web-based applications and services. |
| **.NET Framework 4.7.2 (Web Installer)** | This framework provides essential components for running and developing applications. |
| **VoIPTools Universal Updater** | This component is necessary for updates, ensuring the application remains current and functional. |
| **VoIPTools Relay Service** | It is used for proper integration and functionality of the 3CX Monitor within the 3CX environment. |
| **Microsoft SQL Server 2016 or above (Including the free SQL Express edition)** | 3CX requires Microsoft SQL Server 2016 or later for database management. |
| **Static IP for VoIPTools and 3CX servers** | This is to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay. |
| **Port number 5850 opened on your device** | Port 5850 is a specific network port used by 3CX for communication purposes. Opening this port on the device's firewall allows incoming and outgoing traffic to pass through, enabling the 3CX software to send and receive data over the network effectively. |

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png)**NOTE**:
>
>
>
> - When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio.
>
>
>
> - When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

# Installation overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-2.png) | **DOWNLOAD SOFTWARE** | You can order the 3CX Monitor online at [https://www.voiptools.com](https://voiptools.com/downloads/).  Your order confirmation email will include your license key and a link to download the software. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2.png) | **INSTALL PREREQUISITES** | You must install several prerequisites before installing the 3CX Monitor. The Advanced Installer identifies and installs these applications automatically. Click **[here](https://voiptools.com/docs/monitor-v20/#2-toc-title)**to learn about the required prerequisites. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3.png) | **INSTALL 3CX MONITOR** | This User Guide contains step-by-step instructions to successfully install 3CX Monitor. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named **3CXMonitor.exe** |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4.png) | **LOGIN TO THE WEB APPLICATION** | You can now log in to your software using the Extension and PIN. |

---

# Step-by-Step Installation Procedure

The following section guides you through a detailed walk-through of the installation process:

## Step 1: Download 3CX Monitor

Find the software download link in the **Order Confirmation Email**, or you can download the application by following the procedure,

1. Open your browser and go to the **VoIPTools official website** or click ***[here](https://voiptools.com/downloads/)***to get redirected to the website.
2. Search for the**Monitor Application** and click the **Download**![](https://voiptools.com/wp-content/uploads/2024/01/download-button.png)button to download your application.

## Step 2:  Install Prerequisites

Click on the software installer that was downloaded in Step 1 above. The installation wizard will automatically identify the needed prerequisites and assist you with the installation of the prerequisites needed to run ‘3CX Monitor’. These include .NET Framework (Web Installer), SQL Server Express (Web Installer) and, SQL Server Management Studio.

1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next.**

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Prerequisites-Setup-Wizard-3.png)
***Figure 1: Prerequisites Setup Wizard***

1. In the **Prerequisites** window, the installer will identify the missing prerequisites. You must install all the required prerequisites. However, you can select/unselect the applications to be installed based on your unique requirements. Click **Next** to continue.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Select-Prerequisites-to-Install.png)
***Figure 2: Select Prerequisites to Install***

The installer will download and install the selected applications.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Monitor-Prerequisites-Installation-in-Progress-1.png)
***Figure 3: Prerequisites Installation in Progress***

1. In the **Microsoft SQL Server License Terms **click the **Accept **button to acknowledge the license terms and continue.
   - This page appears if you do not have **SQL Server Express** preinstalled in your device.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-SQL-license.png)
***Figure 4: SQL Server Express: Accept License Terms***

1. View the SQL Server Media target location in the **Media Location** field. If required, you can click the **Browse**button to change the location. Click **Install** to begin the installation of SQL Server Express.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-target-location.png)
***Figure 5: SQL Server Express: Target Location***

SQL server installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-installation-in-progress.png)
Figure 6: SQL Server Installation In Progress

1. Click the **Close**button once the prerequisites are installed.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-installated-successfully.png)
***Figure 7: SQL Server Express: Installed Successfully***

1. In the confirmation message box, click **Yes** to reboot the computer.

Figure 9: Reboot confirmation message

## Step 3: Start the installation process

1. After all the prerequisites are installed, the **3CX Monitor Setup Wizard** appears. Click **Next** to Continue.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-setup-wizard.png)
******Figure***10: 3CX Monitor Setup Wizard***

1. On the **Select Installation Folder** window, the **Folder** field displays the location where the ‘3CX Monitor’ will be installed. Note that you cannot change the path. Click **Next** to continue.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-nstallation-Folder-Location.png)
***Figure 11: Installation Folder Location***

## Step 4: Test Relay Settings

1. In the **3CX Relay Services** window, in the **Relay Host** field, enter the FQDN of your 3CX server.
2. Enter*880*1 in the **Relay Port** field.
3. Enter the *public key*you took from **VoIPTools Relay services**in the **Public Key**text area.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Configure-Relay-Services-3.png)
******Figure***12: Configure Relay Services***

1. Click the **Test Relay Settings**to confirm ‘3CX Monitor’ can communicate with the Relay services running on the 3CX server.
2. If the ‘3CX Monitor’ is successfully able to communicate with the Relay services that run on the 3CX server, a **Success** message box appears. Click **OK**. If the test fails, you will not be able to continue until communication with the relay is established.
3. Click **Next** to continue with the installation.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Test-Relay-services-1.png)
******Figure***13:Test Relay Services***

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> If the test was unsuccessful: 
>
>
>
> 1. Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
> 2. Confirm that you have entered the correct FQDN for the 3CX server.
> 3. Confirm that 3CX Monitor and the Relay are using the same port and protocol.

## Step 5: Configure the database

When configuring the 3CX Monitor, select an existing Microsoft SQL Server instance in your environment.  The database server can be a **[remote SQL Server](https://voiptools.com/docs/configure-sql-server-for-remote-access-over-internet/)**, or a local instance running on the VoIPTools server.

You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.

### SQL Authentication

1. Enter *your server name* in the **Server** field.
   -  If using the free ***SQL Express Edition***, the default SQL Instance name is ***SQLExpress***.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-server-field.png)
Figure 14: Configure Database - Server Field

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> - If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
> - If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.

1. Enter *your credentials* in the**Username** and**Password** fields.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-db-cred.png)
Figure 15: Configure Database - Database Credentials

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.

1. Select or enter the *3CX Emergency Notifier*in the **Database** dropdown.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-db-dropdown.png)
Figure 16: Configure Database - Database Dropdown

1. In the **Test SQL Connections** section, click the **Tool**button to test the connection and click **OK**in the **Test Results**popup box.

![](https://voiptools.com/wp-content/uploads/2024/02/PM7.png)
***Figure 17: Test SQL Connection***

### Windows Integrated Authentication

1. To use **Windows Integrated Authentication** check the **Trusted Connection (Windows integrated authentication)** checkbox.
   -  The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-Trutsed-Connection.png)
Figure 18: Trusted Connection Checkbox

1. In the **Test SQL Connection** section, click the **Tool**button to test the connection.
2. Click the **Next**button which gets enabled when the database connection is successful.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-trsuted-connection-success.png)
Figure 19: Trusted Connection Test Results Message Box

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

## Step 6: Installing 3CX Monitor

1. In the **Ready to Install **window, click **Install** to start the installation of the ‘3CX Monitor’.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Install-3CX-Monitor.png)
***Figure 20: Install 3CX Monitor***

The application installation progresses.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Installation-of-3CX-Monitor-in-Progress.png)
***Figure 21: Installation of '3CX Monitor' in Progress***

1. Once the installation is complete, check the **Launch 3CX Monitor** check box and then click **Finish**. The **3CX Monitor** configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck **Launch 3CX Monitor** check box and then click **Finis**h
   [https://web.archive.org/web/20220814072527/https://www.voiptools.com/wp-content/uploads/M19.png](https://web.archive.org/web/20220814072527/https://www.voiptools.com/wp-content/uploads/M19.png)

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Monitor-V20-installation-complete.png)
***Figure 22: Installation Complete***

## Step 7: Login to the Web Application:

**Before you Start:** Make sure you have **registered with the VoIPTools Relay** which grants access to the application.

Follow the procedure to register your software,

1. Click the** 3CX Monitor Desktop Icon** ![](https://voiptools.com/wp-content/uploads/2024/12/caller-id-loog.png) to open the web application.
2. On the **Login **page, do the following tasks,
   1. In the **Extension** field, enter *your 3CX extension number.*
   2. In the **PIN **field, enter *your 3CX voicemail PIN*.
   3. Click the **Login **button to log in to your account

![](https://voiptools.com/wp-content/uploads/2024/02/login-page.png)
Figure: Login Page

## Settings

The Settings tab enables you to start or stop a service, configure delete policy settings and customize brand settings.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-settings-overview-1024x291.png)
Figure 28: Settings Menu

### Retention Settings - Set Delete Policy

**Retention Settings** enable you to start/ stop service and configure delete policy settings.

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-4.png)**NOTE:**
>
>
>
> 3CX Monitor logs several “events” for each call. A highly active PBX could generate a large number of transactions in the events table. To minimize the disk space utilized, and to keep queries running quickly, it is recommended that you minimize the size of the events tables. To automatically delete old transactions, you can configure how often records are deleted, and what records are deleted based on the creation date.

#### Step 1: Enable Delete Policy

This step guides you to enable the delete policy.

**Before you Start:** Make sure you have navigated to the **Retention tab** under the **Settings menu.**

1. Select the **Enable Delete Policy**box.
2. Click the **Save**button.

**Results:** When the delete policy is enabled, the default settings are automatically applied. You can then configure the delete policy settings as needed.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-eneable-delete-policy-1024x688.png)
Figure: Enable Delete Policy Box

#### Step 2: Set Policy Retention Settings

This step guides you to set the policy retention settings.

**Before you Start:** Make sure you have navigated to the **Retention tab** under the **Settings menu.**

1. In the **Delete records older than section**, select the **Days**, **Hours**, **Minutes **and **Seconds** time boxes, configure the age of the records that should be deleted.
2. Click **Save** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to save the delete policy.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-delete-records-older-than-1024x688.png)
Figure: Policy Retention Settings

#### Step 3: Set Delete Policy Schedule

This step guides you to set the delete policy schedule.

**Before you Start:** Make sure you have navigated to the **Retention tab** under the **Settings menu.**

1. In the **Run Delete Policy Every**section, select the **Days**, **Hours**, **Minutes **and **Seconds **time boxes, configure how frequently 3CX Monitor purges records that meet the specified age.
2. Click **Save** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to save the delete policy.

![](https://voiptools.com/wp-content/uploads/2024/02/3.-run-delete-policy-every-1024x688.png)
Figure: Set Policy Delete Schedule

### Site Settings

**Site Settings** enable you to customize branding settings for the application that include the following:

- Customize the gradient color of ‘Application Header’
- Customize grid color in screens that display grid data
- Customize logo on the ‘Application Header’
- Customize ‘Header Title Prefix’ on the ‘Application Header’

### Set Custom Logo

This section guides you to modify the default logo of the web application.

**Before you Begin:** Make sure you have logged in with **Manager credentials** and have navigated to the **Custom Brand Settings**tab under **Settings**menu

1. Click the **Browse**button to upload a new logo from your device.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-browse-button-1024x564.png)
Figure: Browse Button

1. Select the desired logo from the **Custom Logo**dropdown.
2. Click the **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) button.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-logo-dropdown-1024x564.png)
Figure: Custom Logo Dropdown

**Results**: The web application gets updated with the custom logo.

![](https://voiptools.com/wp-content/uploads/2024/02/3.-output-1024x343.png)
Figure: Custom Logo - Sample Output

### Change Header Colour

This section guides you to modify the Header Gradient Color of the web application.

**Before you Begin:** Make sure you have logged in with **Manager credentials** and have navigated to the **Custom Brand Settings**tab under **Settings**menu

1. In the **Header Gradient Colour** section select the top gradient color from the **Top Color**palette.
2. Select the bottom gradient color from the **Bottom Color**palette.
3. Click the **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) Button.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-color-picker-1-1024x519.png)
Figure: Top Color Palette

**Results**: The web application gets updated with the custom header gradient colors.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-output-1024x354.png)
Figure: Header Gradient Color - Sample Output

### Change Grid Colour

This section guides you to modify the Grid Color of the web application.

**Before you Begin:** Make sure you have logged in with **Manager credentials** and have navigated to the **Custom Brand Settings**tab under **Settings**menu

1. Select the grid color from the **Grid Color**palette.
2. Click the **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) Button.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-grid-color-picker-1024x519.png)
Figure: Grid Color Palette

**Results**: The web application gets updated with the custom grid colors.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-output-1-1024x350.png)
Figure: Custom Grid Color - Sample Output

### Edit Header Title

This section guides you to modify the Header Title Prefix of the web application.

**Before you Begin:** Make sure you have logged in with **Manager credentials** and have navigated to the **Custom Brand Settings**tab under **Settings**menu

1. Enter *the header title prefix* in the **Header Title**field.
2. Click the **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) Button.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-header-title-field-1-1024x567.png)
Figure: Header Title Field

**Results**: The web application gets updated with the custom header title.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-output-2-1024x341.png)
Figure: Custom Header Title - Sample Output

## Events

**Events** tab displays all the events of a call. It records complete call progress from “dialing” to “disconnect”. The details help you to follow the path the call took and see a complete list of attributes.

![](https://voiptools.com/wp-content/uploads/2024/02/0.-overview-1024x547.png)
Figure: Events Menu - Overview

### Events Menu - Column Definition

| **Column Name** | Definition/Purpose of the Column |
| --- | --- |
| **EVENT DATE** | Displays the date when the event (call) occurred. |
| **HISTORY**ID | Shows the unique ID assigned to the history item. |
| **CALL ID** | The unique identifier for the call, including details of every call leg. |
| **CONNECT** | Identifies the connection ID of each participant in the call. - The first person to initiate the call gets ID **1**. - The second person receives ID **2**. - If a third person joins via call transfer, they get ID **3**, and so on. |
| **DN** (Dialing Number) | The number from which the call was initiated. |
| **DIALED NUMBER** | The number to which the call was placed. |
| **INTERNAL PARTY** | Represents the calling party. |
| **EXTERNAL PARTY** | Represents the called party. |
| **IN (Inbound Call)** | Indicates that the call is inbound for the number in the **Dialing Number** column for that specific call leg. |
| **OUT (Outbound Call)** | Indicates that the call is outbound for the number in the **Dialing Number** column for that specific call leg. |
| **LAST CHANGE** | The most recent time when the event of a call leg was updated. |
| **ON BEHALF OF** | Displays the number of the person for whom a voicemail was recorded. - Example: If **Person A** calls **Person B**, but the call is unanswered and forwarded to voicemail, **Person A** records a message on behalf of **Person B**. In this case, the **On Behalf Of** column displays **Person B's** number. |
| **ORIGINATED BY** | Shows the **Virtual Extension Number** of the **Ring Group** used for making an outbound call. |
| **REFERRED BY** | Displays the **Connection ID** of the person who transferred the call. |
| **STATUS** | Indicates the current status of the call leg as **Dialing**, **Ringing**, or **Connected**. |
| **EVENT** | Represents the event type recorded in the database: **Insert**, **Update**, or **Delete**. |
| **RECORDING FILE** | Displays the name of the recorded audio file (.wav). |
| **ATTACHED DATA** | Shows the connection details associated with the call. |

### Set Display Time Zone

This section guides you to set the display time zones to view the events.

**Before you Begin:** Make sure you have logged in with **Manager credentials** and have navigated to the **Events menu**in the left side panel.

- Click to open the **Display Time Zone** dropdown and select the desired time zone.

![](https://voiptools.com/wp-content/uploads/2024/02/1.-display-time-zone-1024x547.png)
Figure: Display Time Zone Dropdown

**Results:** The time zone of the Events menu has changed to the selected time zone.

### Group Columns of Events Menu

The grouping of columns lets you present the reports more professionally and helps you achieve a well-organized and polished look for the information displayed.

This section guides you to group the columns in the Events menu,

**Before you Start:** Make sure you have navigated to the **Events menu**in the left side panel.

1. Drag and drop the desired column to the space provided above the column headers.

![](https://voiptools.com/wp-content/uploads/2024/02/2.-columns-grouped-1024x547.png)
Figure: Columns Grouped

1. Click the **Expand**icon to expand the grouped columns

![](https://voiptools.com/wp-content/uploads/2024/02/3.-columns-expanded-1024x630.png)
Figure: Grouped Columns Expanded

# Need Support?

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

![](https://voiptools.com/wp-content/uploads/2023/05/24-hours-support-2.png)

## 24/7 Support Availability

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

![](https://voiptools.com/wp-content/uploads/2023/05/windows-log-event.png)

## Windows Event Log for VoIPTools Applications and Services

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

![](https://voiptools.com/wp-content/uploads/2023/05/forums.png)

## Join Our Forum Community

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: [**https://www.voiptools.com/community/**](https://voiptools.com/blog/)

![](https://voiptools.com/wp-content/uploads/2023/05/live-chat.png)

## Real-Time Live Chat Assistance

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

![](https://voiptools.com/wp-content/uploads/2023/05/email-support.png)

## Efficient Email Support

To ensure a thorough understanding of your concerns, email us at ***support@voiptools.com***. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

![](https://voiptools.com/wp-content/uploads/2023/05/phone-support.png)

## Reach Us by Phone

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

# Comprehensive support services:

![](https://voiptools.com/wp-content/uploads/2023/05/free-support.png)

## Free Support

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

![](https://voiptools.com/wp-content/uploads/2023/05/paid-support.png)

## Paid Support

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!