---
title: Hosted Billing V20
description: "# Introduction ***Revolutionize Your Web Hosting Business with 3CX Hosted Billing: Say Goodbye to Errors and Boost Profits!*** Discover the ideal solution to rescue your web hosting business from costly errors and profit losses caused by manual billing, unclear transactions,…"
url: "https://voiptools.com/docs/hosted-billing-v20/"
updated: "2024-11-08"
category: "Tools - V20"
---

# Hosted Billing V20

# Introduction

***Revolutionize Your Web Hosting Business with 3CX Hosted Billing: Say Goodbye to Errors and Boost Profits!***

Discover the ideal solution to rescue your web hosting business from costly errors and profit losses caused by manual billing, unclear transactions, and faulty invoices. Introducing 3CX Hosted Billing, an automated interface billing software designed specifically for web-hosting providers. Revolutionize your payment process and streamline your clients' 3CX-hosted servers effortlessly. With comprehensive reports on extension and simultaneous call counts, as well as the 'Transcription' feature status, you can ensure accuracy and bid farewell to billing headaches. Switch to 3CX Hosted Billing now for a seamless payment experience, increased profits, and the full potential of your web hosting business unlocked. Don't hesitate - elevate your business today!

# Why choose 3CX Hosted Billing?

| ![](https://voiptools.com/wp-content/uploads/2023/01/count-valid-user-extensions.png) | **COUNT VALID USER EXTENSIONS** | Explore the efficiency of 3CX Hosted Billing in effortlessly tracking and managing extension counts. Uncover the meticulous process of counting extensions, which includes the consideration of unique dummy extensions used for routing or template purposes. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/efficient-disk-space-management.png) | **EFFICIENT DISK SPACE MANAGEMENT** | Examine the effectiveness of 3CX Hosted Billing in effortlessly monitoring and handling extension numbers. Investigate the detailed process of counting extensions, involving the consideration of distinct dummy extensions utilized for routing or template purposes. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/transcription-billing-1.png) | **SIMPLIFIED TRANSCRIPTION BILLING** | Efficiently recognize clients through voicemail transcriptions and precisely incorporate these services into your billing process. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/streamlined-data-collection.png) | **STREAMLINED DATA COLLECTION** | Farewell to monthly manual logins for numerous hosted 3CX servers. We manage data collection, relieving you of time and effort. |

# Prerequisites

**Before you begin with the installation steps mentioned in this guide, you need to ensure that your computer meets the minimum requirements mentioned below for installing 3CX Hosted Billing.**

| **PREREQUISITE** | **PURPOSE** |
| --- | --- |
| **3CX Version V20** | 3CX Competitive Wallboard is designed to work seamlessly with this version for enhanced features and performance. |
| **Windows 10 or above / Windows Server 2012 or above** | These operating systems provide the necessary environment for the application to run efficiently. |
| **[IIS Features and Configuration – VoIPTools](https://voiptools.com/docs/iis-features-and-configuration/)** | IIS is needed as a web server to host and manage web-based applications and services. |
| **.NET Framework 4.7.2 (Web Installer)** | This framework provides essential components for running and developing applications. |
| **VoIPTools Universal Updater** | This component is necessary for updates, ensuring the application remains current and functional. |
| **VoIPTools Relay Service** | It is used for proper integration and functionality of the 3CX Competitive Wallboard within the 3CX environment. |
| **Microsoft SQL Server 2016 or above (Including the free SQL Express edition)** | 3CX requires Microsoft SQL Server 2016 or later for database management. |
| **Static IP for VoIPTools and 3CX servers** | This is to ensure proper two-way communication, both the 3CX server (Relay) and the VoIPTools server. Dynamically assigned IP addresses are not supported. Additionally, it is recommended to use HTTPS for secure communication, which requires a FQDN for SSL/TLS certificate validation between the VoIPTools server and the Relay. |
| **Port number 7700 opened on your device** | Port 7700 is a specific network port used by 3CX for communication purposes. Opening this port on the device's firewall allows incoming and outgoing traffic to pass through, enabling the 3CX software to send and receive data over the network effectively. |

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png)**NOTE**:
>
>
>
> - When installing SQL Server, we recommend you install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio
>
>
>
> - When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

# Installation overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-2.png) | **DOWNLOAD SOFTWARE** | You can order 3CX Hosted Billing online at [https://www.voiptools.com](https://voiptools.com/downloads/).  Your order confirmation email will include your license key and a link to download the software. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2.png) | **INSTALL PREREQUISITES** | You must install several prerequisites before installing the 3CX Hosted Billing. The Advanced Installer identifies and installs these applications automatically. Click **[here](https://voiptools.com/docs/hosted-billing-v20/#2-toc-title)**to learn about the required prerequisites. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3.png) | **INSTALL 3CX-HOSTED BILLING** | This User Guide contains step-by-step instructions to successfully install 3CX Hosted Billing. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named **HostedBilling.exe** |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4.png) | **REGISTER YOUR SOFTWARE** | You must register your license key to activate 3CX Hosted Billing. Your license key is included in your order confirmation email, and can also be found in your order history on our website. |

# Step By Step Installation Procedure

The following section guides you through a detailed walk-through of the installation process:

## Step 1: Download 3CX Hosted Billing

Find the software download link in the **Order Confirmation Email**, or you can download the application by following the procedure,

1. Open your browser and go to the **VoIPTools official website** or click ***[here](https://voiptools.com/downloads/)***to get redirected to the website.
2. Search for the**Hosted Billing Application** and click the **Download**![](https://voiptools.com/wp-content/uploads/2024/01/download-button.png)button to download your application.

## Step 2:  Install Prerequisites

Click on the software installer that was downloaded in step 1 above. The installation wizard will automatically identify the needed prerequisites and assist you with the install of the prerequisites needed to run ‘3CX Hosted Billing’. These include .NET Framework (Web Installer), SQL Server Express (Web Installer) and, SQL Server Management Studio.

1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next.**

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-prerequisites-setup-wizard.png)
******Figure****** ***1: Prerequisites Setup Wizard***

1. In the **Prerequisites** window, the installer will identify the missing prerequisites. You must install all the required prerequisites. However, you can select/unselect the applications to be installed based on your unique requirements. Click **Next** to continue.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Select-the-prerequisites-1.png)
******Figure****** ***2: Select the Prerequisites***

The installer will download and install the selected applications.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Prerequisites-installation-in-progress-2.png)
******Figure****** ***3: Prerequisites Installation in Progress***

1. In the **Microsoft SQL Server License Terms **click the **Accept **button to acknowledge the license terms and continue.
   - This page appears if you do not have **SQL Server Express** preinstalled in your device.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-SQL-license.png)
***Figure 4: SQL Server Express: Accept License Terms***

1. View the SQL Server Media target location in the **Media Location** field. If required, you can click the **Browse**button to change the location. Click **Install** to begin the installation of SQL Server Express.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-target-location.png)
***Figure 5: SQL Server Express: Target Location***

SQL server installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-installation-in-progress.png)
Figure 6: SQL Server Installation In Progress

1. Click the **Close**button once the prerequisites are installed.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-CW-V20-server-express-installated-successfully.png)
***Figure 7: SQL Server Express: Installed Successfully***

1. Click **Yes **in the **Confirmation Message Box** to reboot the computer.

***Figure 8: Reboot confirmation message box***

## Step 3: Start the installation process

1. After all the prerequisites are installed, the **3CX Hosted Billing Setup Wizard** appears. Click **Next** to Continue.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-setup-wizard.png)
***Figure 9: 3CX Hosted Billing Setup wizard***

1. On the **Select Installation Folder** window, the **Folder** field displays the location where the ‘3CX Hosted Billing’ will be installed. Note that you cannot change the path.
2. Click **Next** to continue.

![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Logout-Select-the-installation-path.png)
******Figure****** ***10: Select the Installation Path***

## Step 5: Configure the database

When configuring the 3CX Hosted Billing, select an existing Microsoft SQL Server instance in your environment.  The database server can be a **[remote SQL Server](https://voiptools.com/docs/configure-sql-server-for-remote-access-over-internet/)**, or a local instance running on the VoIPTools server.

You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.

### SQL Authentication

1. Enter *your server name* in the **Server** field.
   -  If using the free ***SQL Express Edition***, the default SQL Instance name is ***SQLExpress***.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Server-field.png)
Figure 11: Configure Database - Server Field

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> - If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
> - If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.

1. Enter *your credentials* in the**Username** and**Password** fields.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-database-credentials.png)
Figure 12: Configure Database - Database Credentials

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.

1. Select or enter the *3CX Emergency Notifier*in the **Database** dropdown.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-database-field.png)
Figure 13: Configure Database - Database Dropdown

1. In the **Test SQL Connections** section, click the **Tool**button to test the connection and click **OK**in the **Test Results**popup box.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Tool-test-connection-success-messae.png)
***Figure 14: Test SQL Connection***

### Windows Integrated Authentication

1. To use **Windows Integrated Authentication** check the **Trusted Connection (Windows integrated authentication)** checkbox.
   -  The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Trusted-connection.png)
Figure 15: Trusted Connection Checkbox

1. In the **Test SQL Connection** section, click the **Tool**button to test the connection.
2. Click the **Next**button which gets enabled when the database connection is successful.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Trusted-success.png)
Figure 16: Trusted Connection Test Results Message Box

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

## Step 5: Installing 3CX Hosted Billing

1. In the **Ready to Install **window, click **Install** to start the installation of the ‘3CX Hosted Billing’.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Ready-to-install-pager.png)
******Figure****** ***17: Ready to Install Screen***

The application installation progresses.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-installation-in-progress.png)
***Figure 18: Installation on Progress***

1. Once the installation is complete, check **Launch 3CX Hosted Billing** check box and then click **Finish**. The **3CX Hosted Billing** configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck **Launch 3CX Hosted Billing** check box and then click **Finish**.

![](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Hosted-Billing-V20-Finish-button.png)
******Figure****** ***19: Installation Completed***

## Step 7: Register your Software

To ensure the authorization of your license key, it is necessary to complete the registration process. By registering with VoIPTools, you gain access to a range of benefits:

| **Key Replacement Assistance** | In the unfortunate event of a lost license key, registering with VoIPTools lets us provide you with a replacement key promptly. |
| --- | --- |
| **Product Updates and Reminders** | By registering, you will receive timely notifications from VoIPTools regarding any product updates. Additionally, we will send reminders when your key is nearing its renewal date, ensuring uninterrupted access to our services. |

Follow the procedure to register your software,

1. Click the**Hosted Billing desktop icon** ![](https://voiptools.com/wp-content/uploads/2023/01/hosted-billing-logo.png)to open the**Hosted Billing web application.**
2. On the top menu, click the **License** tab.
3. Enter*your registration information* in all the fields (Note that the red dot denotes a required field).
4. Click **Register** to complete the software registration.[https://web.archive.org/web/20220814062626/https://www.voiptools.com/wp-content/uploads/2020/12/HB-License-Screen.png](https://web.archive.org/web/20220814062626/https://www.voiptools.com/wp-content/uploads/2020/12/HB-License-Screen.png)

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Hosted-Billing-V20-license-page-1024x586.png)
Figure 20: Register Your Software

# Web Portal

To access the ‘3CX Hosted Billing’ web portal, click on the desktop icon that was created during the installation process (3CX Hosted Billing Web). The web application has the following screens,

- **Servers screen**
- R**eports screen**
- S**ettings screen**
- **License screen**
- **About Screen**

## Servers

## Servers

The **Servers** screen enables you to add multiple FQDN servers, query 3CX to know count of extensions and server simultaneous calls, know if ‘Transcription’ feature is enabled or not, and apply extension filter to know the count of test extensions. You can also filter the search results to identify the desired FQDN server or extension filter. The **Reports** screen displays data as per the settings configured in **Servers** screen.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-server-tab-overview-1024x514.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-server-tab-overview.png)
Figure 15: Servers screen overview

### Extract the data

1. In the **Extract Data** box, check the following checkboxes as per your requirement so that the report will display data accordingly;

| **Extension Count** | To know the extension count in each of the FQDN servers. |
| --- | --- |
| **Server Simultaneous Count** | To know the simultaneous call count in each of the FQDN servers. |
| **Transcriptions**  | To know if the ‘Transcription’ feature is enabled or not in each of the FQDN servers. |
| **Recordings**  | To know the total used space for recordings and if the recordings quota is reached or not. |

1. Click the **Query 3CX** button.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-2.-Extract-data-1024x514.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-2.-Extract-data.png)
Figure 16: Servers screen - Extract data

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> If you uncheck a specific checkbox, then the respective column will not display in the report results.

### Create extension filters

You can add one or more FQDNs of all the servers that you want to include in the report. To add/delete new or existing FQDN, follow the instructions below:

1. To add new FQDN, in the **3CX Servers** box, click the **Add** ![](https://voiptools.com/wp-content/uploads/2023/03/black-plus.png) button.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-add-button-1024x514.png)
Figure 17: 3CX Servers - Add Button

1. In the **Customer **field, enter the *customer name.*
2. In the **Server Name **field, enter the *server name.*
3. In the **FQDN **field, enter the *3CX Console Management login URL.*
4. In the **Username** and **Password** fields, enter the *3CX Console Management username and password*for respective FQDN.
   - If you have entered valid credentials, then the data will be saved in **Servers** tab else, an error message will display.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-2.-server-details-1024x514.png)
Figure 18: Server Details

1. Once the application validates the credentials, click **Test** button so that the application re-validates if the credentials remain the same as those that were added last time. If the data is valid then the application automatically checks the **Autorized** checkbox for the respective FQDN else, the re-validation fails and the respective **Authorized** checkbox remains unchecked.
2. Click **Save Changes**.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-3.-success-popup-1024x514.png)
Figure 19: Test Success Popup

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> You will not be able to query a server until connectivity is verified. Authorized servers cannot be deleted for 35 days.

### Filter the extensions

You can add one or more extension filters and add the desired filter that you want to include in the report.

1. To add an extension filter, in the **Exclude Extensions That Contain** box, click **Add **button.
2. In the **Extension filter** field, enter the text so that the extensions with the respective name will not be counted in the report data.
3. To delete the extension filter, select the desired extension filter that you want to delete and then click the **Delete **button beside the respective extension filter and click **Save Changes**.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-extension-filter-overview-1024x496.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-extension-filter-overview.png)
Figure 20: Servers screen - Extension filter

## Reports

The **Reports** screen displays report data as per the scheduled 3CX queries, FQDNs and extension filter applied in the **Billing Host** screen. From here, you can [export data in various formats](https://www.voiptools.com/3cx-hosted-billing-v18-user-guide/#ExportReport), [view server details for the desired customer](https://www.voiptools.com/3cx-hosted-billing-v18-user-guide/#ServerDetails) and, [group column name and display report](https://www.voiptools.com/3cx-hosted-billing-v18-user-guide/#GroupColumn).

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-reports-tab-overview-1024x588.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-1.-reports-tab-overview.png)
Figure 21: Reports tab overview

![](https://voiptools.com/wp-content/uploads/2023/01/Icon-Productmanuals-Fielddefinitions.png)

| **SERVER FQDN** | 3CX Server FQDN. |
| --- | --- |
| **WEBMEETING FQDN** | 3CX Webmeeting FQDN |
| **VERSION** | 3CX Version |
| **RESELLER** | Name of the reseller |
| **EXT. COUNT** | Total extension count for respective customer |
| **LICENSE KEY** | License Key of 3CX Server. |
| **LICENSE EXPIRES** | License expiry date & time. |
| **SUPPORT EXPIRES** | Support expiry date & time. |
| **PUBLIC IP** | Public IP of the 3CX Server. |
| **TRANSCRIBE** | If transcription feature for the respective FQDN is enabled or disabled. |
| **TRUNKS UP** | No. of trunks currently registered. |
| **EXTENSION UP** | No. of extensions currently registered. |
| **ACTIVE CALLS** | No. of active calls. |
| **BLACKLISTED IPS** | Count of blacklisted IPs for the respective FQDN |
| **LAST BACKUP** | Last backup date & time. |
| **CPU USAGE** | % of CPU utilization |
| **MEMORY USAGE** | % of memory utilization |
| **DISK USAGE** | Disk space utilization. |
| **USED** | Total used space from 3CX Phone System for respective FQDN and the Maximum recording storage space (storage limit). |
| **RECORDINGS** | If the storage has not yet crossed the recording quota (recordings will not be stopped) or crossed recording quota (recordings will be stopped). |

### Export Report

To export report data into desired file format, click on the desired export button and then browse the path where you want to save the file.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-2.-export-options-1024x606.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-2.-export-options.png)
Figure 22: Export options

### View Server Details

To view the server details associated to a specific customer, simply click on the respective customer name. **3CX Server Details** popup appears.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-3.-server-details-of-the-customer-1024x496.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-3.-server-details-of-the-customer.png)
*Figure 23: Server Details of the customer*

![](https://voiptools.com/wp-content/uploads/2023/01/Icon-Productmanuals-Fielddefinitions.png)

| **SERVER FQDN** | 3CX Server FQDN. |
| --- | --- |
| **WEBMEETING FQDN** | 3CX Webmeeting FQDN |
| **VERSION** | 3CX Version |
| **RESELLER** | Name of the reseller |
| **EXT. COUNT** | Total extension count for respective customer |
| **LICENSE KEY** | License Key of 3CX Server. |
| **LICENSE EXPIRES** | License expiry date & time. |
| **SUPPORT EXPIRES** | Support expiry date & time. |
| **PUBLIC IP** | Public IP of the 3CX Server. |
| **TRANSCRIBE** | If the transcription feature for the respective FQDN is enabled or disabled. |
| **TRUNKS UP** | No. of trunks currently registered. |
| **EXTENSION UP** | No. of extensions currently registered. |
| **ACTIVE CALLS** | No. of active calls. |
| **BLACKLISTED IPS** | Count of blacklisted IPs for the respective FQDN |
| **LAST BACKUP** | Last backup date & time. |
| **CPU USAGE** | Percentage of CPU utilization |
| **MEMORY USAGE** | Percentage of memory utilization |
| **DISK USAGE** | Disk space utilization. |
| **USED** | Total used space from 3CX Phone System for respective FQDN and the Maximum recording storage space (storage limit). |
| **RECORDINGS** | If the storage has not yet crossed the recording quota (recordings will not be stopped) or crossed recording quota (recordings will be stopped). |

### Group Columns

The Group by Columns feature in the Reports tab lets you organize data efficiently, enabling quick insights by collapsing or expanding grouped columns as needed.

1. In the column header, point to the column header using which you want to group by and display the report, and then drag the column to the space above the column header.

[![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-4.-group-by-columns-compact-view-1024x311.png)](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-4.-group-by-columns-compact-view.png)
*Figure 24: Group Columns*

1. Click the **Expand**![](https://voiptools.com/wp-content/uploads/2023/03/plus-gray.png)button to expand the tabs and view the data.

![](https://voiptools.com/wp-content/uploads/2024/11/screenshot-hosted-billing-v20-5.-group-by-columns-expanded-view-1024x564.png)
Figure 25: Columns Expanded

## Settings

The ‘Settings’ screen enables you to configure refresh rate for refreshing 3CX Servers information and also configure specific mail ids to get notified whenever the CPU and RAM reaches the threshold level.

### General Settings

The ‘Settings’ screen enables you to set page ‘Refresh Interval (in seconds only)’ to refresh 3CX servers information in ‘Reports’ page.

1. In the **Settings **page, click **Settings **tab.
2. Under **General **and in the **Refresh Interval** field, enter the time in seconds so that the 3CX servers information will refresh for every specified interval in the **Reports **page.
3. Click **Save**.

[![](https://voiptools.com/wp-content/uploads/2023/04/screenshot-hosted-billing-general-settings-1024x431.png)](https://voiptools.com/wp-content/uploads/2023/04/screenshot-hosted-billing-general-settings.png)
Figure 26: Settings - General Settings

### Email Settings

The ‘Email Settings’ enable you to configure specific email ids which you want to notify whenever the CPU and RAM capacity reaches the threshold level of 90%.

1. In the **Settings **page, click **Email Settings **tab.
2. Under **Email Server**:
   1. In the **Server **field, enter the IP address or Fully Qualified Domain Name (FQDN) of your email server.
      - Examples: 192.168.1.20 or mail.mydomain.com
   2. In the **Port **field, enter SMTP Port number. Default port number is 25.
   3. In the **From Email** field, enter the reply email address for email notifications of CPU and RAM if reached threshold levels.
   4. In the **To Email** field, enter the desired email addresses (separated by comma) to which you want to notify whenever the CPU and RAM capacity reaches to a threshold level of 90%.
3. Under **Authentication**:
   1. Enter valid credentials in **Username **and **Password **fields.
   2. Check **Requires SSL/ TLS** check box if your mail server requires a secure connection – Secure Socket Layer (SSL) or Transport Layer Security (TLS) to relay email. Gmail, Google Apps and Microsoft 365 require a secure connection.
   3. Click **Test **button to test if Email Server is able to communicate with 3CX Phone System.
4. Click **Save **to save the data.[https://web.archive.org/web/20220814062626/https://www.voiptools.com/wp-content/uploads/2020/12/HB-Email-Screen.png](https://web.archive.org/web/20220814062626/https://www.voiptools.com/wp-content/uploads/2020/12/HB-Email-Screen.png)

[![](https://voiptools.com/wp-content/uploads/2024/09/screenshot-Hosted-Billing-V202.-email-settings-1024x678.png)](https://voiptools.com/wp-content/uploads/2024/09/screenshot-Hosted-Billing-V202.-email-settings.png)
Figure 27: Settings Screen: Email Tab

## About Tab

The About screen displays the application’s version number and the contact information of VoIPTools. Click on the link to learn about the **[comprehensive support ](https://voiptools.com/docs/hosted-billing-v20/#26-toc-title)**provided by VoIPTools.

![](https://voiptools.com/wp-content/uploads/2024/10/about-tab-1024x596.png)
Figure 28: About Tab

# Need Support?

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

![](https://voiptools.com/wp-content/uploads/2023/05/24-hours-support-2.png)

## 24/7 Support Availability

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

![](https://voiptools.com/wp-content/uploads/2023/05/windows-log-event.png)

## Windows Event Log for VoIPTools Applications and Services

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

![](https://voiptools.com/wp-content/uploads/2023/05/forums.png)

## Join Our Forum Community

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: [**https://www.voiptools.com/community/**](https://voiptools.com/blog/)

![](https://voiptools.com/wp-content/uploads/2023/05/live-chat.png)

## Real-Time Live Chat Assistance

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

![](https://voiptools.com/wp-content/uploads/2023/05/email-support.png)

## Efficient Email Support

To ensure a thorough understanding of your concerns, email us at ***support@voiptools.com***. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

![](https://voiptools.com/wp-content/uploads/2023/05/phone-support.png)

## Reach Us by Phone

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

# Comprehensive support services:

![](https://voiptools.com/wp-content/uploads/2023/05/free-support.png)

## Free Support

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

![](https://voiptools.com/wp-content/uploads/2023/05/paid-support.png)

## Paid Support

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!