--- title: Emergency Notifier Alert V20 description: " ## Introduction **Enhance emergency notifications with 3CX Emergency Notifier Alert** Take control of emergency notifications with 3CX Emergency Notifier Alert. Use this add‑on to send alerts, emails, and SMS messages automatically when an emergency number is dialed, ensuring the…" url: "https://voiptools.com/docs/emergency-notifier-alert-v20/" updated: "2026-05-29" category: "Tools - V20" --- # Emergency Notifier Alert V20  ## Introduction **Enhance emergency notifications with 3CX Emergency Notifier Alert** Take control of emergency notifications with 3CX Emergency Notifier Alert. Use this add‑on to send alerts, emails, and SMS messages automatically when an emergency number is dialed, ensuring the right people are notified quickly and reliably. Getting started is simple. Log in using your extension and voicemail PIN, verify your contact details, and run a quick test to confirm that notifications are delivered. In just minutes, you’ll have a dependable system that alerts key responders whenever an emergency call is placed. 3CX Emergency Notifier Alert helps you act faster, stay informed, and maintain peace of mind during critical moments. ## **Why choose 3CX Emergency Notifier?** | ![](https://voiptools.com/wp-content/uploads/2026/01/Effortless_Emergency_Communication.png) | **EFFORTLESS EMERGENCY COMMUNICATION** | Quickly notify the right people through email, SMS, or phone calls to ensure fast and reliable communication during critical moments. | | --- | --- | --- | | ![](https://voiptools.com/wp-content/uploads/2026/01/Real-Time_Precision.png) | **REAL-TIME PRECISION** | Receive precise location details during emergencies, including floor level, nearby areas, or specific zones, helping responders act faster and more accurately. | | ![](https://voiptools.com/wp-content/uploads/2026/01/Seamless_Dispatch.png) | **SEAMLESS DISPATCH** | Guide responders directly to the correct location using accurate mapping and extension data for faster and more effective emergency response. | | ![](https://voiptools.com/wp-content/uploads/2026/01/Instant_Emergency_Alert.png) | **INSTANT EMERGENCY ALERT** | Trigger emergency alerts instantly with a single button press. Activate or deactivate alerts easily while maintaining full control through a simple and user friendly interface. | | ![](https://voiptools.com/wp-content/uploads/2026/01/Enhanced_Insights.png) | **ENHANCED INSIGHTS** | Review detailed event logs to understand what happened, who was notified, and when. These insights help improve preparedness and future response planning. | | ![](https://voiptools.com/wp-content/uploads/2026/01/One-Time_Installation.png) | **ONE TIME INSTALLATION** | Get up and running quickly with a straightforward installation process. Manage everything from an intuitive web portal designed for ease of use and long term reliability. | # Installation overview | ![](https://voiptools.com/wp-content/uploads/2025/10/looks_one_50dp_000000_FILL0_wght400_GRAD0_opsz48-1.png) | **DOWNLOAD SOFTWARE** | Download the setup application from the VoIPTools website or you can find the download link in the Order Confirmation Email. | | --- | --- | --- | | ![](https://voiptools.com/wp-content/uploads/2025/10/looks_two_50dp_000000_FILL0_wght400_GRAD0_opsz48-1.png) | **INSTALL PREREQUISITES** | You must install several prerequisites before installing the 3CX Emergency Notifier. The Advanced Installer identifies and installs these applications automatically. Click **[here](https://voiptools.com/docs/emergency-notifier-v20/#2-toc-title)**to learn about the required prerequisites. | | ![](https://voiptools.com/wp-content/uploads/2025/10/looks_3_50dp_000000_FILL0_wght400_GRAD0_opsz48-1.png) | **INSTALL 3CX EMERGENCY NOTIFIER** | This guide walks you through installing 3CX Emergency Notifier. Start by extracting the downloaded ZIP file, then run **EmergencyNotifierInstaller.exe** to begin setup. | # Step-by-step Installation Procedure The following section guides you through a detailed walk-through of the installation process. ## Step 1: Download Software Find the software download link in the **Order Confirmation Email**, or you can download the application by following the procedure, 1. Open your browser and go to the **VoIPTools official website** or click ***[here](https://voiptools.com/downloads/)***to get redirected to the website. 2. Search for the**Emergency Notifier Application** and click the **Download**![](https://voiptools.com/wp-content/uploads/2025/11/download_20dp.png) button to download your application. ## Step 2: Install the Prerequisites Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required for the 3CX Emergency Notifier. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio. 1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next**. [![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Prerequisites_Setup_Wizard.png)](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Emergency-Notifier-V20-Prereq-setup-wizard.png) Figure 1: Prerequisites Setup Wizard ## Step 3: Start the installation process 1. Click **Next** on the **3CX Emergency Notifier** **Setup Wizard** screen. [![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Prerequisites_Setup_Option.png)](https://voiptools.com/wp-content/uploads/2024/02/Screenshot-Emergency-Notifier-V20-setu-wizard.png) Figure 2: Installation Setup Wizard 1. On the **Select Installation Folder** window, the **Folder**field displays the path where the 3CX Emergency Notifier gets installed. Click **Next **to continue. [![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Downloading_Prerequisites.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Emergency-Notifier-Emergency-Notifier-select-the-installation-folder.png) Figure 3: View Installation Folder > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png)**NOTE:** > > > > You cannot change the location path. ## Step 6: Installing 3CX Emergency Notifier 1. Click **Next**in the **Ready to Install **window. ![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Ready_to_Install_Window.png) Figure 4: Ready to Install Window 1. View the *Installation folder* in the **Installation Folder** window. You cannot change the installation path. Then click **Next**. ![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Installation_Folder.png) Figure 5: Installation Completed Page The application installation progresses. This may take several minutes to complete.[![](https://voiptools.com/wp-content/uploads/2026/05/ENAlerter_Installation_Progress.png)](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Wrapup-Codes-Client-Installation-of-‘3CX-Wrapup-Codes-in-Progress.png) Figure 6: Installation of ‘3CX Emergency Notifier Alerter’ in Progress 1. Once the installation is complete, check **Launch 3CX Emergency Notifier Alerter** check box and then click **Finish**. ![](https://voiptools.com/wp-content/uploads/2026/05/ENA_Installation_Completed_Page.png) Figure 7: Installation Completed Page ## Step 8: Check for default data in the database server To verify if you have successfully installed the 3CX Emergency Notifier application, log into the database and check for default data in the basic tables. 1. Log into the SQL database. 2. In the **Object Explorer** accordion, expand **Databases** and then expand **Tables** 3. From the tables list - Open **dbo.EmergencyNumbers** table to see the emergency contact number “911” - Open **dbo.Messages** table to see message type for the emergency number as **Email**, **SMS **and **Email Subject**. - Open **dbo.NotificationSettings** table to see the emergency contact number “911” - Open **dbo.Settings** table to see the default database settings. ## Step 9: Installing the Desktop Alert Application In addition to sending emergency notifications by phone, email, and SMS text, you can also receive notifications on your desktop. **The following instructions outline how to install the desktop notification application:** > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png) **NOTE**: > > > > - Before you launch the application, you must ensure ***Microsoft .Net Framework 4.6.1 (x86 and x64)*** is installed in your device. If the above component is already installed, you can launch the application. Otherwise, follow the instructions as outlined below to install the component. > > > > - The Desktop Notifications application receives events and client software updates from the VoIPTools server.  You will need to configure your public facing and Windows firewalls to open ports 5600 TCP and 5610 TCP. 1. In the **File Explorer**, navigate to **C:\\ProgramData\VoIPTools\Data\Http\wwwroot\3CX Emergency Notifier\Alert** ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-Navigate-to-3CX-Emergency-Notifier-Alert.png) Figure 8: Navigate to ‘3CX Emergency Notifier Alert’ 1. Double-click **EmergencyAlertUpdater **to display **Emergency Alert URLUpdate** popup. ![](https://voiptools.com/wp-content/uploads/2023/07/screenshot-EN-Emergency-Notifier-setup.png) Figure 9: Emergency Notifier Setup 1. In the **Emergency Alert URLUpdate** popup, enter your URL in the format ***http://localhost:5600/Alert/EmergencyAlerter.htm*** and click **Update**. ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-Enter-URL-1.png) Figure 10: Update the URL > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png) **NOTE**: > > > > - It is important that your FQDN resolve to an IP address that is accessible by your client workstations.  If, for example, your VoIPTools server is hosted in the cloud, the FQDN should resolve to the public IP address of your VoIPTools server.  It may be necessary to update your DNS, or you can update the workstation’s Host file to map the FQDN to an accessible IP address. > > > > - *To access the folder, ‘3CX Emergency Notifier’ ensure that you have full admin rights.* 1. In the **Emergency Alert Application Update URL** popup, click **OK**. ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-URL-to-install-prerequisites-1.png) Figure 11: URL to Install Prerequisites 1. Double-click the **Setup**application. ![](https://voiptools.com/wp-content/uploads/2023/07/screenshot-EN-Emergency-Notifier-setup-1.png) Figure 12: Setup Application 1. In the Application Install screen, click the Install button to start the installation. ![](https://voiptools.com/wp-content/uploads/2023/07/screenshot-EN-Install-button.png) Figure 13: Install Button The application starts to install. This may take a few minutes to install. ![](https://voiptools.com/wp-content/uploads/2023/07/screenshot-EN-installation-in-progresss.png) Figure 14: Installation in Progress 1. Open the web browser and in the address bar enter the following URL, ``` http://localhost:5600/Alert/EmergencyAlerter.htm ``` > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png)**NOTE:** > > > > Replace with your local host value in the place of *URL mentioned above*. The following web page appears: ![](https://voiptools.com/wp-content/uploads/2026/04/Emergency_Notifier_Alerter_Install_Prerequisites.png) Figure 15: Install Prerequisites 1. Click **Install **to install the prerequisites. 2. On the taskbar and in the notification area, click the **Show Hidden Icons** ![](https://voiptools.com/wp-content/uploads/2023/01/show-more.png) icon to display notification area overflow ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-Show-hidden-icons-Notification-Area-Overflow.png) Figure 16: Show Hidden Icons: Notification Area Overflow 1. In the notification area overflow, right-click on the ![](https://voiptools.com/wp-content/uploads/2023/01/emergency.png) **Emergency Alerts** icon and in the right click menu, click **Preferences**. ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-Notification-area-overflow-Emergency-Alerts-Preferences.png) Figure 17: Notification Area Overflow: Emergency Alerts – Preferences 1. In the **Preferences **screen and in the **Server URL** field, *enter the URL:* > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png) **NOTE**: > > > > - In the URL mentioned above, replace it with your FQDN value. > > > > - *You must enter***/*si*gnalr***at the end of the URL.* ![](https://voiptools.com/wp-content/uploads/2026/04/ENAlerter_Preferences-1.png) Figure 18: Server URL 1. Click **Save **to save the url and then click **Close** to close the **Preferences **screen. 2. In the notification area overflow, right-click on the **Emergency Alerts** ![](https://voiptools.com/wp-content/uploads/2023/01/emergency.png)icon and in the right click menu, click **Exit **to exit from the **Emergency Alerts**. ![](https://voiptools.com/wp-content/uploads/2023/01/Screenshot-Emergency-Notifier-Notification-area-overflow-Emergency-Alerts-Exit.png) Figure 19: Notification Area Overflow: Emergency Alerts – Exit 1. On the desktop, click the **3CX Emergency Notifier**  ![](https://voiptools.com/wp-content/uploads/2023/01/icon.png) icon to launch the application. > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png) **NOTE:** > > > > Emergency Notifier gives you an desktop alert whenever you recieve a call to the emergency number. The ALERT popup has the following details, > > > > [![ALERT Popup](https://voiptools.com/wp-content/uploads/2026/04/Emergency_Notifier_Alerter_Popup.png)](https://voiptools.com/wp-content/uploads/2026/04/Emergency_Notifier_Alerter_Popup.png) > ***Figure 19: ALERT Popup*** ## Step 10: Log In to the Web Application Follow the procedure to register your software, 1. Click the **3CX Emergency Notifier desktop icon** ![](https://voiptools.com/wp-content/uploads/2023/01/icon.png) to launch the web application. 2. On the Login page, do the following tasks, 1. In the **Extension **field, enter*your 3CX extension number*. 2. In the **PIN **field, enter your 3CX voicemail PIN. 3. Click the **Login **button to log in to your account. ![](https://voiptools.com/wp-content/uploads/2026/01/Web_Portal_Login-1.png) Figure 20: 3CX Emergency Notifier Web Portal Login > ![](https://voiptools.com/wp-content/uploads/2025/10/sticky_note_2_50dp.png) **NOTE:** > > > > You can login only as a **Manager** in 3CX Emergency Notifier. > > > > After logging in, you can use the Emergency Notifier web interface to manage recipients, alerts, and delivery methods. For detailed configuration of dispatch, mapping, and full emergency workflows, refer to the Emergency Notifier V20 manual.” > voiptools