---
title: Auto Voicemail V18
description: "[3CX Auto Voicemail by VoIPTools | Clip from Live Webinar](https://www.youtube.com/embed/o_KRko729aQ?feature=oembed) # Introduction Elevate your call center operations with the 3CX Auto Voicemail feature. Empower your agents to deliver personalized and engaging voicemail messages to customers, creating memorable interactions. Seamlessly select…"
url: "https://voiptools.com/docs/auto-voicemail-v18/"
updated: "2024-10-15"
category: "Tools - V18"
---

# Auto Voicemail V18

[3CX Auto Voicemail by VoIPTools | Clip from Live Webinar](https://www.youtube.com/embed/o_KRko729aQ?feature=oembed)

# Introduction

Elevate your call center operations with the 3CX Auto Voicemail feature. Empower your agents to deliver personalized and engaging voicemail messages to customers, creating memorable interactions. Seamlessly select pre-recorded messages to leave behind, ensuring consistent and professional communication. With just a few clicks, enhance customer experiences and make a lasting impression. Take advantage of 3CX Auto Voicemail to transform your communication strategy, elevate your customer service, and revolutionize your call center operations

# **Why choose 3CX Auto Logout**

| ![](https://voiptools.com/wp-content/uploads/2023/01/web-based-application-2-1.png) | **WEB BASED APPLICATION** | Our web application is designed to provide a user-friendly experience without the need for installation on your computer. With instant updates, you can rest assured that all users have access to the latest features and improvements, keeping you up to date at all times. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/easy-upload-of-recaordings.png) | **UPLOAD RECORDINGS AT EASE** | Enhance the quality of your recordings with ease by uploading pre-recorded messages that showcase professionalism and clear audio quality. Elevate your audio game effortlessly. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/instant-auto-transfer-1.png) | **INSTANT AUTO TRANSFERS** | Experience the convenience of selecting a prewritten message that instantly redirects your call to a dedicated extension, delivering your chosen message seamlessly. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/productivity-bosst.png) | **PRODUCTIVITY BOOST** | Eliminate time-consuming tasks and empower your team to enhance productivity and efficiency effortlessly. |

# Prerequisites

Before installing Auto Voicemail, you need to ensure that your computer meets the minimum requirements mentioned below:

1. 3CX Version V18
2. Windows 10 or above / Windows Server 2012 or above
3. Microsoft SQL Server 2016 or above (Including the free SQL Express edition)
4. [Internet Information Server (IIS)](https://voiptools.com/docs/iis-features-and-configuration/) 7.0 or above
5. .Net 4.7.2 or above
6. Port number **7400 **opened on your device.

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> While installing SQL Server, ensure the following,
>
>
>
> - Uninstall the previous versions of SQL Management Studio manually before installing the new version.
> - *Install it in “Mixed Mode” to include SQL Authentication, and install SQL Management Studio*

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> - When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

# Installation overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-2.png) | [**DOWNLOAD AUTO VOICEMAIL**](https://voiptools.com/docs/auto-voicemail-v18/#5-toc-title) | You can order 3CX Auto Voicemail online at [https://www.voiptools.com](https://voiptools.com/downloads/).  Your order confirmation email will include your license key and a link to download the software. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2.png) | **[INSTALL PREREQUISITES](https://voiptools.com/docs/auto-self-id-v18/#6-toc-title)** | There are a number of prerequisites that must be installed prior to installing the 3CX Auto Voicemail . These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3.png) | [**INSTALL 3CX AUTO VOICEMAIL**](https://voiptools.com/docs/auto-self-id-v18/#7-toc-title) | There are a number of prerequisites that must be installed prior to installing the 3CX Auto Voicemail. These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4.png) | **[REGISTER YOUR LICENSE KEY](https://voiptools.com/docs/auto-voicemail-v18/#11-toc-title)** | You must register your license key to activate 3CX Auto Voicemail . Your license key is included in your order confirmation email, and can also be found in your order history on our website. |

# Step-by-step Installation Procedure

The following section guides you through a detailed walk-through of the installation process:

## Step 1: Download 3CX Auto Voicemail

1. Find the software download link in the **Order Confirmation Email**, or you can find it in your order history on our website and download the 3CX Auto Voicemail application.
2. In the**Microsoft Defender SmartScreen**, click the**More Info** option.

![](https://voiptools.com/wp-content/uploads/2023/05/defender-1.png)
Figure 1: Microsoft Defender: More info

1. Click the **Run Anyway** option to start the installation.

![](https://voiptools.com/wp-content/uploads/2023/05/auto-voicemail.png)
Figure 2: Microsoft Defender: More info screen

## **Step 2:  Install Prerequisites**

Click on the software installer that was downloaded in Step 1 above. The installation wizard will automatically identify the needed prerequisites and assist you with the installation of the prerequisites needed to run ‘3CX Auto Voicemail’. These include .NET Framework (Web Installer), SQL Server Express (Web Installer), and, SQL Server Management Studio.

1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next.**

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Prerequistes-setup-wizard.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Prerequistes-setup-wizard.png)
***Figure 3: Prerequisites setup wizard***

1. In the **Prerequisites** window, the installer will identify the missing prerequisites. It is important that you install all the required prerequisites. However, you can select/unselect the applications to be installed based on your unique requirements. Click **Next** to continue.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Select-prerequisites.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Select-prerequisites.png)
***Figure 4: Select the prerequisite to install***

The installer will download and install the selected applications.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Prerequisites-Installation-in-progress.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Prerequisites-Installation-in-progress.png)
***Figure 5: Prerequisites Installation in progress***

1. In the **Microsoft SQL Server License Terms **click the **Accept **button to acknowledge the license terms and continue.
   - This page appears if you do not have **SQL Server Express** preinstalled in your device.

[![](https://voiptools.com/wp-content/uploads/2024/03/1.png)](https://voiptools.com/wp-content/uploads/2024/03/1.png)
***Figure 6: SQL Server Express: Accept License Terms***

1. View the SQL Server Media target location in the **Media Location** field. If required, you can click the **Browse**button to change the location. Click **Install** to begin the installation of SQL Server Express.

[![](https://voiptools.com/wp-content/uploads/2024/03/2.png)](https://voiptools.com/wp-content/uploads/2024/03/2.png)
***Figure 7: SQL Server Express: Target Location***

SQL server installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/03/3.png)
Figure: SQL Server Installation In Progress

1. Click the **Close**button once the prerequisites are installed.

[![](https://voiptools.com/wp-content/uploads/2024/03/4.png)](https://voiptools.com/wp-content/uploads/2024/03/4.png)
***Figure 8: SQL Server Express: Installed Successfully***

Microsoft SQL Management Studio installation is in progress. This may take several minutes to complete.

[![](https://voiptools.com/wp-content/uploads/2024/03/5.png)](https://voiptools.com/wp-content/uploads/2024/03/5.png)
***Figure 9: Microsoft SQL Server Management Studio: Installation in progress***

1. In the confirmation message box, click **Yes** to reboot the computer.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-SQL-Server-Express-Reboot-your-computer.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-SQL-Server-Express-Reboot-your-computer.png)
***Figure 10: SQL Server Express: Reboot your computer***

## **Step 3: Start the installation process**

1. After all the prerequisites are installed, the **3CX Auto Voicemail Setup Wizard** appears. Click **Next** to Continue.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-3CX-Auto-Voicemail-Setup-Wizard.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-3CX-Auto-Voicemail-Setup-Wizard.png)
***Figure 11: 3CX Auto Voicemail Setup Wizard***

1. On the **Select Installation Folder** window, the **Folder** field displays the location where the ‘3CX Auto Voicemail’ will be installed. Note that you cannot change the path.
2. Click **Next** to continue with the installation.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-Folder-Location.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-Folder-Location.png)
***Figure 12: Installation Folder Location***

## **Step 4: Test Relay Settings**

1. In the **3CX Relay Services** window, in the **Relay Host** field, enter *the FQDN of your 3CX server*.
2. Enter*880*1 in the **Relay Port** field.
3. Enter the *public key*you took from **VoIPTools Relay services**in the **Public Key**text area.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Configure-Relay-settings.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Configure-Relay-settings.png)
***Figure 13: Configure Relay settings***

1. Click the **Test Relay Settings**to confirm ‘3CX Queues Wallboard’ can communicate with the Relay services running on the 3CX server.
2. If the ‘3CX Queues Wallboard’ is successfully able to communicate with the Relay services that run on the 3CX server, a **Success** message box appears. Click **OK**. If the test fails, you will not be able to continue until communication with the relay is established.
3. Click **Next** to continue with the installation.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Test-Relay-services.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Test-Relay-services.png)
***Figure 14: Test Relay services***

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> If the test was unsuccessful: 
>
>
>
> - confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
> - confirm that you have entered the correct IP address / FQDN for the 3CX server.
> - confirm that 3CX Auto Voicemail and the Relay are using the same port and protocol.

## **Step 5: Configure the database**

When configuring 3CX Auto Voicemail, select an existing Microsoft SQL Server instance in your environment.  The database server can be a **[remote SQL Server](https://voiptools.com/docs/configure-sql-server-for-remote-access-over-internet/)**, or a local instance running on the VoIPTools server.

1. On the **SQL Database** window, in the Server field, select the desired instance of SQL Server

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-SQL-Authentication.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-SQL-Authentication.png)
***Figure 15: SQL Authentication***

1. To use SQL Authentication, be sure to *uncheck* the **Trusted Connection** checkbox.
2. In the** Username** and **Password** fields, enter valid SQL login account credentials.
3. To use Windows Integrated Authentication (not recommended), check the **Trusted Connection (Windows integrated authentication)** checkbox.
4. In the **Database** field, the installer will automatically display the default database name.  We encourage you to use the default name.  If you are upgrading or reinstalling 3CX Auto Voicemail, select the existing database name from the list.
5. Click the **Test Sql Connection** button to confirm connectivity to SQL Server and then click **Next** to continue.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Test-SQL-Connection.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Test-SQL-Connection.png)
***Figure 16: Test SQL Connection***

## **Step 6: Installing 3CX Auto Voicemail**

1. In the **Ready to Install **window, click **Install** to start the installation of the ‘3CX Auto Voicemail’.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Install-3CX-Auto-Voicemail.png)](https://voiptools.com/docs/auto-voicemail-v18/screenshot-auto-voicemail-install-3cx-auto-voicemail/)
***Figure 17: Install 3CX Auto Voicemail***

The application installation progresses.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-of-‘3CX-Auto-Voicemail-in-Progress.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-of-‘3CX-Auto-Voicemail-in-Progress.png)
***Figure 18: Installation of ‘3CX Auto Voicemail’ in Progress***

1. Once the installation is complete, check **Launch 3CX Auto Voicemail** check box and then click **Finish**. The **3CX Auto Voicemail** configuration screen opens. If you want to simply close the installer without opening the configuration screen, then simply uncheck **Launch 3CX Auto Voicemail** check box and then click **Finish**

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-Complete.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Installation-Complete.png)
***Figure 19: Installation Complete***

## Step 7: Register your Software

To ensure the authorization of your license key, it is necessary to complete the registration process. By registering with VoIPTools, you gain access to a range of benefits:

| **Key Replacement Assistance** | In the unfortunate event of a lost license key, registering with VoIPTools lets us provide you with a replacement key promptly. |
| --- | --- |
| **Product Updates and Reminders** | By registering, you will receive timely notifications from VoIPTools regarding any product updates. Additionally, we will send reminders when your key is nearing its renewal date, ensuring uninterrupted access to our services.s |

Follow the procedure to register your software,

1. Click the **3CX Auto Voicemail desktop icon** ![](https://voiptools.com/wp-content/uploads/2023/01/auto-voicemail-1.png) to open the desktop configuration application.
2. On the **3CX Auto Voicemail** configuration screen, in the **License **tab, enter *your registration information in all the required fields*(Note the red dot denotes a required field).
3. Click **Register** to register the software and click **OK**on the Success popup.

[![](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Softaware-Registration.png)](https://voiptools.com/wp-content/uploads/2023/02/Screenshot-Auto-Voicemail-Softaware-Registration.png)
*Figure 20: Software Registration*

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> The license key permits you to install this software on one computer. This is not free software.

# Web Portal

To access the ‘3CX Auto Voicemail’ web portal, click the Web Portal button on the configuration program, or click on the desktop icon that was created during the installation process (3CX Auto Voicemail Web).

## Login Page

Once you login to the web portal you can access all the features of the 3CX Auto Voicemail.

To access the web portal,

1. Double-click the **3CX Auto Voicemail desktop icon** ![](https://voiptools.com/wp-content/uploads/2023/01/auto-voicemail.png) to open the desktop application.
2. On the top menu, click the **Portal** tab.
3. Select the*desired web portal password*from the **Authentication** section.
4. Click the **Web Portal** button on the bottom left of the application to open the web portal.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auuto-voicemail-web-portal-button.png)
Figure 21: Web Portal button

1. In the **Extension** field, enter your 3CX extension number
2. In the **Passwords** section,
   - Enter *the voicemail pin* if you selected the **Voicemail Pin** option to authenticate.
   - Enter *the web client password* if you selected the**Web Client** option to authenticate.
   - Enter*the phone passwords* if you selected the **Phone Password** option to authenticate.
3. Click the **Login** button to log in to your account

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicemail-login-page-1024x554.png)
Figure 22: 3CX Auto Voicemail Web Portal Login

## Login Privileges

You can log in as a [**Manager**](https://voiptools.com/docs/auto-voicemail-v18/#15-toc-title) or as an **[Agent](https://voiptools.com/docs/auto-voicemail-v18/#16-toc-title)**. The Manager has complete control over the Auto Voicemail web application but the Agent login has limited control over the web application.

### Login as Manager

You can view the following tabs when you log in as a Manager.

- [**Auto Voicemails tab**](https://voiptools.com/docs/auto-voicemail-v18/#17-toc-title)
- [**Settings tab**](https://voiptools.com/docs/auto-voicemail-v18/#22-toc-title)
- **[About tab](https://voiptools.com/docs/auto-voicemail-v18/#27-toc-title)**

![](https://voiptools.com/wp-content/uploads/2023/06/manager-screenshot-auto-voicemailview.png)
*Figure 23: Web Portal – login screen when logged in as a Manager*

### Login as Agent

You can view the following tabs when you log in as an Agent

- Auto Voicemail tab
- About tab.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicemail-agent-view.png)
Figure 24: Web Portal – login screen when logged in as an Agent

## Auto Voicemails screen

Auto Voicemails screen enables you to create a new recording, upload, play or delete an existing recording, and send a special voicemail message to the incoming caller.

As a manager, you can **[create new recordings](https://voiptools.com/docs/auto-voicemail-v18/#18-toc-title)** and **[play](https://voiptools.com/docs/auto-voicemail-v18/#19-toc-title)**, **[share,](https://voiptools.com/docs/auto-voicemail-v18/#21-toc-title)**or **[delete](https://voiptools.com/docs/auto-voicemail-v18/#20-toc-title)**them. You can also display your recordings to other users, allowing them to play or share them. However, the users cannot delete them.

As an agent, you will not be able to display your recordings to other users.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-overview-agent-1024x607.png)
Figure 26: Auto Voicemails screen overview

### Create New Recording

1. In the **Auto Voicemails** tab, click the **Record** button.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-record-button-1024x615.png)
Figure 27: Record button

1. On the **Description**box in the **Enter recording name** field, enter*the name of the new recording that you want to create.*
2. Click the **Call My Extension** ![](https://voiptools.com/wp-content/uploads/2023/01/incoming-call-1.jpg) button. 3CX will call your extension and prompt you to record your message.
3. Check the**Display For All Agents** check box if you want other users to play or share the recording.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-description-box-1024x609.png)
Figure 28: Record voicemail - description box

Your recorded voicemail gets displayed in the **Existing Recordings**list,

![](https://voiptools.com/wp-content/uploads/2023/06/recording-added-1024x584.png)
Figure 29: Recorded Auto Voicemail

### Play a Recording

1. From the **Existing Recordings** list, select the recording that you want to play.
2. Click the **Play** ![](https://voiptools.com/wp-content/uploads/2023/01/right-triangle-1.png) button. The web portal will display an audio player with the selected recording.

[![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-play-the-voicemail-1024x593.png)](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-play-the-voicemail.png)
Figure 30: Play recording

### Delete Existing Recording

1. From the **Existing Recordings** list, select the recording that you want to delete.
2. Click the **Delete** ![](https://voiptools.com/wp-content/uploads/2023/01/wrong-1.png) button and Click **OK**in the **Info**box.

[![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-voicemail-deleted-message-1024x508.png)](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-voicemail-deleted-message.png)
Figure 31: Delete recording

### Have 3CX Leave a Voicemail for You

1. When your call is connected to a voicemail box after the beep prompting you to leave a message, select one of your prerecorded messages from the **Existing Records** list.
2. Click the **Send Voicemail** ![](https://voiptools.com/wp-content/uploads/2023/01/right-arrow-gray-1.png)button.

![](https://voiptools.com/wp-content/uploads/2023/07/screenshot-auto-voicemail-send-voicemail-1024x547.png)
Figure: Send Voicemail button

1. Click **OK**in the **Call Transferred Info**box.

[![](https://voiptools.com/wp-content/uploads/2023/06/Screenshot-Auto-Voicmail-Send-an-voicemail.png)](https://voiptools.com/wp-content/uploads/2023/06/Screenshot-Auto-Voicmail-Send-an-voicemail.png)
Figure 32: Transfer call to voicemail

## Settings

**Settings** enable you to customize branding settings for the application that includes the following:

- **[Customize the gradient color of the ‘Application Header’](https://voiptools.com/docs/auto-voicemail-v18/#23-toc-title)**
- [**Customize grid color in screens that display grid data**](https://voiptools.com/docs/auto-voicemail-v18/#24-toc-title)
- **[Customize the logo on the ‘Application Header’](https://voiptools.com/docs/auto-voicemail-v18/#25-toc-title)**
- **[Customize ‘Header Title Prefix’ on the ‘Application Header’](https://voiptools.com/docs/auto-voicemail-v18/#26-toc-title)**

### **Customize Application Title Header – Gradient Color**

1. In the **Header Gradient Colour**section do the following,
   1. Select the top paint from the **Top Colour** color palette. 
   2. Select the bottom paint from the **Bottom Colour** color palette.
2. Click **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to Save the settings.

[![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-header-gradient.png)](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-header-gradient.png)
Figure 33: Header Gradient Color

### **Customize Grid Color**

1. From the **Grid Color** palette, select the color that you want to display for the grid on screens that display grid data
2. Click **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to save your settings.

[![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Grid-colour.png)](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Grid-colour.png)
Figure 34: Grid Color Palette

### **Customize Logo**

- If you are uploading the logo for the first time then,
  1. In the **Custom Logo** section, click the **Browe**button to choose a logo from your device.
  2. Select the uploaded logo from the **Select Logo** dropdown list.
  3. Click **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to save your changes.
- If you have uploaded the logo,
  1. Select the uploaded logo from the **Select Logo** dropdown list.
  2. Click **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg)  to save your changes.[https://web.archive.org/web/20220814065022/https://www.voiptools.com/wp-content/uploads/2018/12/RMS33.png](https://web.archive.org/web/20220814065022/https://www.voiptools.com/wp-content/uploads/2018/12/RMS33.png)

[![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Customize-logo.png)](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Customize-logo.png)
Figure 35: Custom Logo

### **Customize ‘Header Title Prefix’ Text**

1. In the **Header Title** field, enter the text that you want the application to display as a ‘prefix’ for the existing title in the application header.
2. Click **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) to save the header title prefix.

[![](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Header-prefix-1.png)](https://voiptools.com/wp-content/uploads/2023/03/Screenshot-Recording-Manager-Header-prefix-1.png)
Figure 36: Custom Header Title Prefix

The final result of the page when you do all the customizations,

[![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-final-display-1024x581.png)](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-final-display.png)
Figure 37: Display of Customized Brand Settings

## About tab:

The **About**tab displays the **version number** of the 3CX Auto Voicemail and other basic information about VoIP Tools.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicmail-about-page-1-1024x446.png)
Figure 38: About tab

To update to the latest version,

1. Double-click the **3CX Auto Voicemail desktop application** ![](https://voiptools.com/wp-content/uploads/2023/01/auto-voicemail.png) icon.
2. On the top menu click the **About**tab.
3. Check the version number of your application. If your software version is not up to date, click the**Check for Updates**button to get the latest version.

![](https://voiptools.com/wp-content/uploads/2023/06/screenshot-auto-voicemail-about-tab-1.png)
Figure 39: Check for Updates button

# Need Support?

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

![](https://voiptools.com/wp-content/uploads/2023/05/24-hours-support-2.png)

## 24/7 Support Availability

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

![](https://voiptools.com/wp-content/uploads/2023/05/windows-log-event.png)

## Windows Event Log for VoIPTools Applications and Services

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

![](https://voiptools.com/wp-content/uploads/2023/05/forums.png)

## Join Our Forum Community

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: [**https://www.voiptools.com/community/**](https://voiptools.com/blog/)

![](https://voiptools.com/wp-content/uploads/2023/05/live-chat.png)

## Real-Time Live Chat Assistance

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

![](https://voiptools.com/wp-content/uploads/2023/05/email-support.png)

## Efficient Email Support

To ensure a thorough understanding of your concerns, email us at ***support@voiptools.com***. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

![](https://voiptools.com/wp-content/uploads/2023/05/phone-support.png)

## Reach Us by Phone

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

# Comprehensive support services:

![](https://voiptools.com/wp-content/uploads/2023/05/free-support.png)

## Free Support

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

![](https://voiptools.com/wp-content/uploads/2023/05/paid-support.png)

## Paid Support

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!