---
title: Audio Scheduler V18.0.39
description: "# Introduction Experience the convenience of 3CX Audio Scheduler, a versatile tool that allows you to schedule tones or alarms across your paging system and phones effortlessly. Enhance workplace communication by effectively notifying employees of important events such as break…"
url: "https://voiptools.com/docs/audio-scheduler-v18-0-39/"
updated: "2024-10-23"
category: "Tools - V18"
---

# Audio Scheduler V18.0.39

# Introduction

Experience the convenience of 3CX Audio Scheduler, a versatile tool that allows you to schedule tones or alarms across your paging system and phones effortlessly. Enhance workplace communication by effectively notifying employees of important events such as break times and shift changes. Seamlessly manage multiple alarms throughout the day, ensuring optimal efficiency and organization.

Customize your auditory experience with 3CX Audio Scheduler to meet your specific needs. Tailor tones for fire alarms, tornado warnings, or shift change notifications. This feature keeps your staff alert and informed, fostering a safe and productive environment.

Industries like schools, airports, and shift-based organizations can significantly benefit from the comprehensive functionality of the 3CX Audio Scheduler. Streamline operations and improve coordination within educational institutions, airports, and any environment that follows shift schedules. Unleash the true potential of your workplace communication with this indispensable solution.

## **Why 3CX Audio Scheduler?**

| ![](https://voiptools.com/wp-content/uploads/2023/01/schedule-notifications.png) | **SCHEDULE NOTIFICATIONS** | Enhance your communication efficiency by scheduling the playback of tones or alarms on your paging system and phones. Take full advantage of the seamless scheduling capabilities to ensure timely delivery of custom tones or alarms, effectively optimizing workplace productivity. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/simple-configuration-2.png) | **SIMPLE CONFIGURATION** | Intuitive web portal lets you schedule and manage your paging notifications with ease. You have complete control with user-friendly controls and a straightforward interface, allowing you to efficiently coordinate and customize your notifications according to your specific requirements. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/custom-audio-1.png) | **CUSTOM AUDIO** | Elevate your communication strategy by uploading personalized audio files for your announcements or notifications. Integrate custom audio files to make your messages distinctive and grab the attention of your audience. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/automate-notification-1.png) | **AUTOMATE NOTIFICATIONS** | Boost your organizational efficiency by utilizing our scheduling capabilities to seamlessly plan and deliver an unlimited number of notifications or messages. |

## **What’s New?**

- Greatly simplified administration of scheduled audio
- Upload custom audio files
- Play an unlimited number of different audio files
- You can page to any device type including traditional overhead paging, phones, PA1 (and similar products)
- The improved installer allows you to add, edit, delete, and run scheduled audio directly from the configuration screen

# Prerequisites

**Before you begin with the installation steps mentioned in this guide, you need to ensure that your computer meets the minimum requirements mentioned below for installing the 3CX Audio Scheduler.**

1. 3CX Version V18
2. Microsoft .Net 4.7.2 or above
3.  [Internet Information Server (IIS)](https://voiptools.com/docs/iis-features-and-configuration/) 7.0 or above
4. VoIPTools Relay Agent (Free)

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> When installing IIS, be sure to install Basic Authentication, .Net Extensibility, and ASP.Net 4.X

# Installation overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-2.png) | **DOWNLOAD SOFTWARE** | There are several prerequisites that must be installed prior to installing the 3CX Audio Scheduler. These prerequisites include Microsoft Internet Information Server (IIS) and Microsoft SQL Server |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2.png) | **INSTALL PREREQUISITES** | You must install several prerequisites before installing the 3CX On Call Manager. The Advanced Installer identifies and installs these applications automatically. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3.png) | **INSTALL 3CX AUDIO SCHEDULER** | This User Guide contains step-by-step instructions to successfully install 3CX Audio Scheduler. Begin by extracting the installer from the downloaded zip file (Step 1 above), then run the setup program named **AudioSchedulerInstaller.exe** |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4.png) | **REGISTER YOUR SOFTWARE** | You must register your license key to activate 3CX Audio Scheduler. Your license key is included in your order confirmation email and can also be found in your order history on our website. |

# Step By Step Installation Procedure

The following section guides you through a detailed walk-through of the installation process:

## **Step 1:  Download ‘3CX Holiday Importer’.  **

Find the software download link in the **Order Confirmation Email**, or you can download the application by following the procedure,

1. Open your browser and go to the **VoIPTools official website** or click ***[here](https://voiptools.com/downloads/)***to get redirected to the website.
2. Search for the**Audio Scheduler**application and click the **Download**![](https://voiptools.com/wp-content/uploads/2024/01/download-button.png)button to download your application.

## **Step 2:  Install Prerequisites**

Click on the software installer downloaded in Step 1. The installation wizard will automatically identify the prerequisites and assist you with each installation required to 3CX Power Dialer. It includes .NET Framework (Web Installer), SQL Server Express (Web Installer), and SQL Server Management Studio.

1. Click the downloaded installer executable to launch the **Prerequisites Setup Wizard** and click **Next**.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-prereq-setup-wizard.png)
Figure 1: Prerequisites setup wizard

1. In the **Prerequisites **window, install all the required prerequisites identified by the installer, or select/ unselect the applications based on your requirements and click **Next **to continue.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-select-prerequisites.png)
Figure 2: Select prerequisites

The Advanced Installer installs the required prerequisites. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-prereq-installation-in-process.png)
Figure 3: Prerequisites Installation in Process

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> The installer will identify any prerequisites needed. It is recommended that you allow the installer to automatically install and configure the required prerequisites. Once all the prerequisites are installed, you can continue with the tool install.

1. In the **Microsoft SQL Server License Terms **click the **Accept **button to acknowledge the license terms and continue.
   - This page appears if you do not have **SQL Server Express** preinstalled in your device.

![](https://voiptools.com/wp-content/uploads/2024/03/1.png)
***Figure 4: SQL Server Express: Accept License Terms***

1. View the SQL Server Media target location in the **Media Location** field. If required, you can click the **Browse**button to change the location. Click **Install** to begin the installation of SQL Server Express.

![](https://voiptools.com/wp-content/uploads/2024/03/2.png)
***Figure 5: SQL Server Express: Target Location***

SQL server installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/03/3.png)
Figure 6: SQL Server Installation In Progress

1. Click the **Close**button once the prerequisites are installed.

![](https://voiptools.com/wp-content/uploads/2024/03/4.png)
***Figure 7: SQL Server Express: Installed Successfully***

Microsoft SQL Management Studio installation is in progress. This may take several minutes to complete.

![](https://voiptools.com/wp-content/uploads/2024/03/5.png)
***Figure 8: Microsoft SQL Server Management Studio: Installation in progress***

1. Click **Yes **in the **Confirmation Message Box** to reboot the computer.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-reboot-confirmation.png)
Figure 9: Reboot Confirmation Message Box.

## Step 3: Install 3CX Audio Scheduler

1. On the **Welcome** screen, click **Next**to start installing 3CX Audio Scheduler.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-setup-wizard.png)
Figure 10: Audio Scheduler setup wizard

1. On the **Installation Folder** window, the **Folder** field displays the location where the ‘3CX Audio Schedulerr’ will be installed.
2. Click **Next **to continue with the installation.

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> You cannot change the installation folder

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-view-installation-folder.png)
Figure 11: View the Installation folder

## Step 4: Test Relay Settings

1. In the **3CX Relay Services** window, in the **Relay Host** field, enter *the FQDN of your 3CX server.*

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> Do not include **https://** to the Relay host data.

1. Enter*880*1 in the **Relay Port** field.
2. Enter the *public key*you copied from **VoIPTools Relay services**in the **Public Key**text area.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-relay-settings.png)
Figure 12: Windows Installer: Relay Settings

1. Click the **Test Relay Settings**to confirm 3CX Audio Scheduler can communicate with the Relay services running on the 3CX server.
2. If the 3CX Audio Scheduler is successfully able to communicate with the Relay services that run on the 3CX server, a **Success** message box appears. Click **OK**. If the test fails, you will not be able to continue until communication with the relay is established.
3. Click **Next** to continue with the installation.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-test-relay-success.png)
******Figure****** ***13: Test Relay Success***

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> - You must set the Relay Port to 8801.
> - *If the Relay test fails, you cannot continue the installation until you establish communication with the Relay.* If the test was unsuccessful:
>   - Confirm you have the correct firewall port open (default TCP 8801) on the 3CX server and the firewall protecting the 3CX server.
>   - Confirm that you have entered the correct FQDN for the 3CX server.
>   - Confirm that the 3CX Power Dialer and Relay use the same port and protocol.

## Step 5: Configure the database

When configuring the 3CX Audio Scheduler, select an existing Microsoft SQL Server instance in your environment.  The database server can be a **[remote SQL Server](https://voiptools.com/docs/configure-sql-server-for-remote-access-over-internet/)**, or a local instance running on the VoIPTools server.

You can set up the SQL database using SQL Authentication or Windows Integrated Authentication.

### SQL Authentication

1. Enter *your server's name* in the **Server** field.
   -  If using the free ***SQL Express Edition***, the default SQL Instance name is ***SQLExpress***.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-configure-database-server-field.png)
Figure 14: Configure Database - Server Field

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> - If you want to use ‘SQL Authentication’, then install SQL Server in ‘Mixed‘ mode.
> - If SQL Server is installed on a server other than the server where 3CX Exporter is installed, you will need to configure SQL Server to allow remote connections.

1. Enter *your credentials* in the**Username** and**Password** fields.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-database-credentials.png)
Figure 15: Configure Database - Database Credentials

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE:**
>
>
>
> Make sure that you select a SQL Login that has sufficient permissions to alter the database and create SQL objects.

1. Select or enter the *3CX Emergency Notifier*in the **Database** dropdown.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-database-dropdown.png)
Figure 16: Configure Database - Database Dropdown

1. In the **Test SQL Connections** section, click the **Tool**button to test the connection and click **OK**in the **Test Results**popup box.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-sql-connection-successed.png)
***Figure 17: Test SQL Connection***

### Windows Integrated Authentication

1. To use **Windows Integrated Authentication** check the **Trusted Connection (Windows integrated authentication)** checkbox.
   -  The VoIPTools installer will create a local Windows user name as “VoIPToys” and give you sufficient rights to this user to create/update the SQL database.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-trusted-connection-checkbox.png)
Figure 18: Trusted Connection Checkbox

1. In the **Test SQL Connection** section, click the **Tool**button to test the connection.
2. Click the **Next**button which gets enabled when the database connection is successful.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-trusted-connection-success.png)
Figure 19: Trusted Connection Test Results Message Box

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon.png) **NOTE**:
>
>
>
> We encourage you to use SQL Authentication rather than Windows authentication.  Many of our tools leverage a Call Flow Designer (CFD) application running on the 3CX.  Frequently our CFD applications require access to a SQL database.  If the 3CX server and the database server are not in an Active Directory domain, Windows authentication will fail.  To use SQL authentication, your SQL Server must be configured to run in “Mixed Mode”.  If you installed SQL Server with one of our tools, we configure SQL in “Mixed Mode”.

## Step 6: Installing 3CX Audio Scheduler

1. On **the Ready to Install**screen, press **Install** to install 3CX Audio Scheduler.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-ready-to-install-screen.png)
Figure 20: Windows Installer: Ready to Install

1. Click **Finish**to complete the installation.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-installation-finished.png)
Figure 21: Windows Installer: Finished

## Step 7: Register your software

To ensure the authorization of your license key, it is necessary to complete the registration process. By registering with VoIPTools, you gain access to a range of benefits:

| **Key Replacement Assistance** | In the unfortunate event of a lost license key, registering with VoIPTools lets us provide you with a replacement key promptly. |
| --- | --- |
| **Product Updates and Reminders** | By registering, you will receive timely notifications from VoIPTools regarding any product updates. Additionally, we will send reminders when your key is nearing its renewal date, ensuring uninterrupted access to our services. |

Follow the procedure to register your software,

1. Double-click **3CX Audio Scheduler** ![](https://voiptools.com/wp-content/uploads/2023/01/audio-scheduler.png) on your desktop to open the web application.

1. In the **Login**page, do the following
   - In the **Extension **field, enter *your 3CX extension number*.
   - In the **PIN **field, enter *your 3CX voicemail PIN*.
   - Click t**he Login **button to log in to your account.

![](https://voiptools.com/wp-content/uploads/2024/07/login-page.png)
Figure 22: Login Page

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-6.png)**NOTE:**
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>
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> Only managers can log in to the application. Users are not authorized to access to access the application.
>
>
>
> ![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-user-not-authorized-1024x367.png)
> Figure 23: Access Denied to Non-Managers

1. On the **Web Application** in the left side panel, click the **License** menu.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-left-side-panel.png)
Figure 24: Left Side Panel - License Menu

1. In the **License Key** field, enter*the valid license key.*
2. Ente*r appropriate details in all the other fields* of the page Click **Register** to complete your registration.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-license-page.png)
*Figure 25: Register Software*

> ![](https://voiptools.com/wp-content/uploads/2023/01/notes-icon-6.png) **NOTE**:
>
>
>
> The license key permits you to install the software on one computer. This is not free software.

# 3CX Audio Scheduler Web Portal

## Application Overview

This section gives you an overview of the user interface of the web application.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-overview-edited-1024x502.png)
Figure 26: Overview of Web Portal

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-7.png) | **Left Side Panel - Expand/Minimise button** | This button lets you minimize the menus in the left side panel to have more space for the main content. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2-5.png) | **Left Side Panel** | The Left Side panel consists of all the tabs in the 3CX Custom Presence. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3-6.png) | **Logout Button** | You can log out of the web application using the logout button. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4-5.png) | **Support Resources Button** | Gives you basic information about the application and contact details of the VoIPTools support team. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/5-8.png) | **Company Logo** | Here you can insert your company logo. Click **[here](https://voiptools.com/docs/audio-scheduler-v18-0-52/#48-toc-title)**to learn how to insert and change your company logo. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/6-6.png) | **Header Prefix Title** | Here you can insert your company name. Click **[here](https://voiptools.com/docs/audio-scheduler-v18-0-52/#48-toc-title)**to learn how to insert and change your company name. |

### Left Side Panel

The Left Side Panel consists of all the menus of the web application. You can minimize the Left Side Panel to enlarge your main content.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-compact-view.png)
Figure 27: Left Side Panel - Compact View

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-expanded-view.png)
Figure 28: Left Side Panel - Expanded View

The left side panel consists of the following menus,

| ![](https://voiptools.com/wp-content/uploads/2023/03/settings.png) | **Settings menu** | The Settings Menu allows users to configure essential application settings through four main tabs: Resource Settings, TTS Settings, WAV File Settings, and Page Dial Code settings. The Resource Settings tab facilitates the addition of resources and the assignment of audio files. The TTS Settings tab enables the creation and management of text-to-speech audio files. The WAV File Settings tab allows for the upload and deletion of local audio files. The Page Dial Code tab configures auto-answer functionality for phones. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2024/07/scheduler-icon.png) | **Scheduler menu** | The Scheduler Menu facilitates efficient appointment management, allowing users to schedule, edit, and delete appointments. Key features include a Date Selection tool for viewing and modifying appointments by date, a Resource Dropdown for selecting resources, and various display options for viewing schedules in different formats. Users can create both simple and advanced appointments, set recurring appointments daily, weekly, monthly, or yearly, and adjust playback speed. This comprehensive scheduling tool enhances organization and productivity. |
| ![](https://voiptools.com/wp-content/uploads/2024/07/site-settings-icon.png) | **Site Settings menu** | The Site Settings feature enables comprehensive customization of the application’s branding, allowing you to adjust the header's gradient color, grid color, logo, and header title prefix. These customizations personalize the application to align with your company’s branding, enhancing the overall user experience. By tailoring these visual elements, you ensure the application’s appearance reflects your company’s identity, creating a cohesive and professional interface for users. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/key.png) | **License menu** | The License Tab serves to authenticate and manage your software license key through the registration process with VoIPTools. By registering, users ensure access to key benefits: prompt replacement of lost keys, timely notifications of product updates, and reminders for key renewal to maintain uninterrupted service access. It is essential to note that each license key permits installation on a single computer, emphasizing compliance with licensing terms and ensuring proper utilization of the software. |

## Settings Menu

In the Settings Menu, you can configure essential application settings through four main tabs: Resource Settings, TTS Settings, WAV File Settings, and Page Dial Code Settings. In the Resource Settings tab, you add resources and assign audio files. The TTS Settings tab allows you to create and manage text-to-speech audio files. In the WAV File Settings tab, you upload and delete local audio files. The Page Dial Code tab lets you configure auto-answer functionality for phones.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduelr-V18-.-settings-overview-1024x591.png)

| ![](https://voiptools.com/wp-content/uploads/2024/09/1.-Resource-settings-icon-1.png) | **Resource Settings** | In the Resource Settings tab, add resources and assign audio files using TTS or by uploading from your device. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2024/09/2.-TTS-settings-1.png) | **TTS** | The TTS tab lets you create audio files that can be assigned to your resources. |
| ![](https://voiptools.com/wp-content/uploads/2024/09/3.-open-ai-1.png) | **Open AI** | The features let you connect to OpenAI, generate, customize, play, and download audio from text, with waveform controls. |
| ![](https://voiptools.com/wp-content/uploads/2024/09/4.-wav-file-settings-1.png) | **Wave File Settings** | In the .WAV File Settings tab you can upload the audio files from your local device. |
| ![](https://voiptools.com/wp-content/uploads/2024/09/5.-dial-code-1.png) | **3CX Dial Code Settings** | The Paging Dial Code lets your phone auto-answer, provided it is correctly provisioned in the 3CX Console Management. |

### Resource Settings

The Resource Settings tab lets you to add resources and assign audio files to the resources. Before you proceed you must add audio files either with [**3CX Audio Scheduler's inbuilt TTS software**](https://voiptools.com/docs/audio-scheduler-v18-0-52/#20-toc-title) or you can **[upload audio files from your device.](https://voiptools.com/docs/audio-scheduler-v18-0-52/#25-toc-title)**

1. Expand the **Resource Settings** tab and click the **Add**button to add the resource.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-add-button-1024x433.png)
Figure 29: Resource Settings - Add Resource Button

1. In the **Resource Name** field enter *the name for your resource.*
2. In the **Extension**dropdown, select the extension.
3. In the **File Name**dropdown, select the audio file you want to assign to the resource. You can either **[upload the audio file from your device](https://voiptools.com/docs/audio-scheduler-v18-0-52/#25-toc-title)** or**[create a new audio file TTS.](https://voiptools.com/docs/audio-scheduler-v18-0-52/#21-toc-title)**

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-details-of-resources-1-1024x380.png)
Figure 30: Details of the Resource

### TTS Settings

The TTS tab lets you create audio files that can be assigned to your resources.

#### Create New TTS

Follow the procedure to create a new TTS audio file,

1. Expand the **TTS**tab.
2. Select *the language* from the **Culture**dropdown.
3. Select*the voice* from the **Voice**dropdown.
4. Enter *a file name* for the audio file in the **File Name** field.
5. Enter*the text that you want to convert to speech*in the **Text To Speech**text box.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-TTS-add-new-TTS-1024x463.png)
Figure 31: TTS Menu

1. Click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save your audio file.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-tts-save-success-1024x461.png)
Figure 32: TTS Save Successful Popup

#### View the TTS

You can click the Play button to view the generated audio file.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-overview-edited-1-1024x492.png)
Figure 33: Play Audio File - Overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-7.png) | ![](https://voiptools.com/wp-content/uploads/2024/07/right-triangle-black.png) | **Play button** | To play or pause the audio |
| --- | --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2-5.png) | ![](https://voiptools.com/wp-content/uploads/2024/07/audio-icon.png) | **Volume button** | To increase or decrease the volume of the audio. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3-6.png) | ![](https://voiptools.com/wp-content/uploads/2024/07/more-icon.png) | **Advances Settings button** | To increase the playback speed or download the audio file. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/4-5.png) |  | **Zoom slider** | To zoom into the audio file. |

#### Increase the Playback Speed of TTS Audio File

Follow the procedure to increase the playback speed,

1. Click the **Play**button of the audio file to view the audio file.
2. Click to expand the **Advanced Settings** option.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-2.-playback-speed-option-1024x444.png)
Figure 34: Edit Playback Speed

1. Select the **Playback Speed**option and set the desired speed of your .WAV file.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-3.-speed-options-1024x481.png)
Figure 35: Playback Speed Options

### Open AI Settings

The AI Configuration and Text-to-Speech Open AI features allow you to connect to the OpenAI API, generate custom audio from text, and adjust settings like voice, model, and speech speed. You can save, play, and download the generated audio, with tools to fine-tune and view the waveform in detail.

#### Open AI API Integration:

1. Click to expand the **AI Configuration**![](https://voiptools.com/wp-content/uploads/2024/09/AI-config-icon.png) section.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-5.-open-AI-overview-1024x353.png)
Figure 36: AI Configuration Section Dropdown

1. Enter the *URL endpoint for the OpenAI API* in the **OpenAI API Base Adress** field.
2. Enter the *unique key used for authenticating requests*in the**OpenAI API Key**field.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-6.-opan-ai-credentials-1024x586.png)
Figure 37: Open API Credentials

1. Click the **Test**button to ensure both fields are correctly filled to enable proper API integration and functionality.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-7.-open-ai-cred-test-cussess-1024x544.png)
Figure 38: Open API Authorization Success Popup

#### Configure Open API TTS Settings

1. Click to expand the **Text To Speech Open API** ![](https://voiptools.com/wp-content/uploads/2024/09/TTS-converter-icon.png) section.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-8.-open-ai-dropdown-tts-1024x518.png)
Figure 39: Text-To-Speech Open AI Section Dropdown

1. Select the desired voice in the **Voice**dropdown.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-9.-ai-voice-dropdown-1024x612.png)
Figure 40: Voice Dropdown

1. Select the desired voice model to process the text input in the **Model**dropdown.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-10.-ai-voice-model-1024x608.png)
Figure 41: Voice Model Dropdown

1. Select the desired speed of speech for the audio in the **Speed**dropdown.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-11.-ai-voice-speed-1024x610.png)
Figure 42: Voice Speed Dropdown

1. Enter the*name of this TTS file*in the File **Name**field.
   - File Name is mandatory to generate the TTS file.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-12.-ai-voice-name-1024x612.png)
Figure 43: File Name Field

1. Enter *the text you want to convert to speech* in the field provided.
   - You can enter maximum of 4069 characters.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-13.-text-field-1024x610.png)
Figure 44: Text Field

1. Click the **Generate**button to generate the audio file.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-14.-ai-audio-saved-1024x524.png)
Figure 45: AI Audio Generated Popup

You can either download or play the audio file using our built-in audio player.

![](https://voiptools.com/wp-content/uploads/2024/10/screenshot-Audio-Scheduler-V18-15.-ai-audio-file-options-1024x456.png)
Figure 46: AI Audio Download and Play Options

### .WAV File Settings

In the .WAV File Settings tab you can upload the audio files from your local device.

#### Upload a .WAV File

Follow the procedure to upload audio files from your device,

1. Click to expand the **.WAV File Settings**tab.
2. Click the **Upload WAV File** button to open the File Upload window.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-upload-button-1-1024x568.png)
Figure 36: Upload WAV File Button

1. Double-click your audio file or select the audio file and click the Open button to upload the audio file.

![](https://voiptools.com/wp-content/uploads/2024/07/select-audio-file.png)
Figure 37: Upload WAV File

You can view the uploaded file.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-upload-button-Copy-1024x568.png)
Figure 38: WAV File Uploaded

#### Delete .WAV File

Follow the procedure to delete the audio file. The audio file deleted cannot be recovered.

1. Click the **Delete**button to delete the .WAV file.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-delete-button-1024x463.png)
Figure 39: Delete WAV File Button

1. Click the **OK**button in the **Confirm Deletion** popup to confirm your deletion.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-confirm-deletion-1024x450.png)
Figure 40: Delete WAV File Confirmation Box

### Page Dial Code

The Paging Dial Code lets your phone auto-answer, provided it is correctly provisioned in the 3CX Console Management.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-dial-code-field-1024x461.png)
Figure 41: 3CX Page Dial Code Menu

## Scheduler Menu

The Scheduler menu lets you schedule appointments new appointments or delete and edit the existing appointments

### Overview

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-overview-edited-2-1024x357.png)
Figure 42: Scheduler Menu - Overview

| ![](https://voiptools.com/wp-content/uploads/2023/01/1-7.png) | **Date Selection tool** | To select the date to display. |
| --- | --- | --- |
| ![](https://voiptools.com/wp-content/uploads/2023/01/2-5.png) | **Resources dropdown** | To select the resources to schedule the appointment. |
| ![](https://voiptools.com/wp-content/uploads/2023/01/3-6.png) | **Display option** | View the appointments in different ways to ease your work. |

#### Date Selection

The Date Selection tool lets you select the date at which you want to view or modify appointments.

| Tool Icon | Tool Name | Tool Purpose |
| --- | --- | --- |
|  | **Today button** | Jumps to the present date. |
| ![](https://voiptools.com/wp-content/uploads/2024/06/previous-page.png) | **Previous Day button** | It displays the day before the date you are viewing. |
| ![](https://voiptools.com/wp-content/uploads/2024/06/next-page.png) | **Next Day button** | It displays the day after the date you are viewing. |
| ![](https://voiptools.com/wp-content/uploads/2024/07/date-dropdown.png) | **Calendar dropdown** | It displays a calendar to let you select the date. |

#### Resource Dropdown

The Resource dropdown lets you select the resource for scheduling appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-resources-dropdown-1-1024x404.png)
Figure 43: Resource Dropdown

#### Display Options

This feature offers enhanced flexibility and efficiency by allowing customized views. Whether a detailed daily schedule or a monthly overview is required, the various display formats facilitate improved time management, planning, and productivity. You can view the display area in multiple formats: Day, Week, Work Week, Month, and Timeline views.

##### Display Type - Daily:

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-display-option-day-view-1024x356.png)
Figure 44: Display Type - Daily

##### Display Type - Weekly:

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-display-options-week-iew-1024x463.png)
Figure 45: Display Type - Weekly

##### Display Type - Monthly:

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-display-option-month-view-1024x463.png)
Figure 46: Display Type - Monthly

##### Display Type - Workweek:

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-display-options-work-week-view-1024x463.png)
Figure 47: Display Type - Workweek

##### Display Type - Timeline:

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-display-options-timeline-view-1-1024x323.png)
Figure 48: Display Type - Timeline

### Add Appointment

#### Add Simple Appointments

Follow the procedure to add an appointment,

1. Select *the display type* using the **Display Option** tool.
2. Click any day or date in the display to open the **Add Appointment** popup.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-add-appointment-popup-1-1024x532.png)
Figure 49: Simple Appointment Box

1. Enter *the appointment details* and click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save the appointment or click the **Advanced Appointments**![](https://voiptools.com/wp-content/uploads/2024/07/expand-icon.png) button to further edit the appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-details-of-appointment-1024x505.png)
Figure 50: Basic Details of the Appointment

#### Add Advanced Appointments

Follow the procedure to add more advanced appointments,

1. Click any day or date in the display to open the **Add Appointment** popup.
2. click the **Advanced Appointments**![](https://voiptools.com/wp-content/uploads/2024/07/expand-icon.png) button to further edit the appointment.
3. Enter *the appointment details* and click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save the appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-advance-appointments.png)
Figure 51: Advanced Appointment Details

![](https://voiptools.com/wp-content/uploads/2023/01/Icon-field_definitions.png)

| **SUBJECT** | Brief description of the appointment |
| --- | --- |
| **ALL DAY TOGGLE** | If the schedule is for the complete day, then check the **All-day event** box. If you check this box, you will observe that the time selection box (from ‘Start time’) will disappear. |
| **START TIME** | The date and time from which the ‘On Call’ time starts for the agent |
| **END TIME** | The date and time at which the ‘On Call’ time ends for the agent |
| **RECURRENCE** | If you want the appointment to recur, check the **Recurrence** box. From the available options select the appropriate value (**Daily**, **Weekly**, **Monthly**, **Yearly**, **Every—day(s)** or **Every weekday**) for the appointment to recur. |
| **LOCATION** | Location of the agent for whom you are creating the appointment |
| **LABEL** | You can label the appointments using different colors. |
| **STATUS** | Specifies the work status of the agent as busy, free, tentative, out of the office or working elsewhere. **Show time as** is valid for **Start time** to **End time** |
| **RESOURCE DROPDOWN** | Select the agent from the dropdown for whom you are creating the appointment. |
| **DESCRIPTION** | A short description of the scheduled appointment. |

### Recurring Appointment

Recurring Appointments feature streamlines scheduling by automating repetitive appointments, saving time, reducing errors, and ensuring consistent and timely engagement for daily, weekly, monthly, or yearly events.

#### Recurring Appointment - Daily

To set daily occurrences, follow the steps,

1. In the **Repeat**box, select the **Daily**option to schedule a daily recurring appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-recurrence-dropdown-1024x470.png)
Figure 52: Repeat Dropdown - Daily

1. Select the start date to start the daily recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-daily-date-dropdown.png)
Figure 53: Repeat Daily - Start Date

1. In the **Repeat Every** field enter th*e number of times you want the appointments to repeat.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-daily-repeat-occurences-field.png)
Figure 54: Daily Recurrence Repeat Frequency

1. Set the end of the daily occurrence in any of the following ways and click the **Save**button to save the recurring appointment.

To end the daily recurrence after a specific number of occurrences, follow these steps:

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Occurrences**field, set *the number of occurrences.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-daily-repeat-end-end-afer-option.png)
Figure 55: End Daily Recurrence - After Specified Occurrence

For example, to end the daily recurring appointments after 5 occurrences, do the following,

1. Select the**End After** option in the **Report End**dropdown.
2. Select **5 Occurrence(s)**in the **Occurrences**field.

> **NOTE:**
>
>
>
> Five occurrences means from start to upcoming 5 days.

To end the daily recurrence after a specified date, follow the steps,

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Date**field, select *the date*(in the format *dd/mm/yyyy)*after which you want the recurring appointments to end.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-daily-repeat-end-end-by-option.png)
Figure 56: End Daily Recurrence - After Specified Date

For example, to end the daily recurring appointments after January 8, 2024, do the following,

1. Select the **End By**option in the **Report End**dropdown.
2. Select **8/1/2024**in the **Date** field.

**The following is an example of daily recurring appointment that *repeats after every two days*and *ends after five occurrences.***

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-daily-sample-1024x463.png)
Figure 57: Daily Recurring Appointment - Example

#### Recurring Appointment - Weekly

To set weekly occurrences, follow the steps,

1. In the **Repeat**dropdown, select the **Weekly**option to schedule a weekly recurring appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-weekly-1024x470.png)
Figure 58: Repeat Dropdown - Weekly

1. Select the start date to start the weekly recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-weekly-repeat-start-date.png)
Figure 59: Repeat Weekly - Start Date

1. In the **Repeat Every** section,
   1. Select the number of weeks you want to appointment to repeat.
   2. Select the days on which you want to appointment to repeat.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-weekly-repeat-every-1024x461.png)
Figure 60: Weekly Repeat Frequency

1. Set the end of the weekly recurrence in any of the following ways and click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save the recurring appointment.

To end the weekly recurrence after a specific number of occurrences, follow these steps:

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Occurrences**field, set *the number of occurrences.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-end-after-option.png)
Figure 61: End Weekly Recurrence - After Specified Occurrence

For example, to end the weekly recurring appointments after 5 occurrences, do the following,

1. Select the**End After** option in the **Report End**dropdown.
2. Select **5 Occurrence(s)**in the **Occurrences**field,

To end the weekly recurrence after a specified date, follow the steps,

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Date**field, select *the date*(in the format *dd/mm/yyyy)*after which you want the recurring appointments to end.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-end-by-date-option.png)
Figure 62: End Weekly Recurrence - After Specified Date

For example, to end the weekly recurring appointments after July 17, 2024, do the following,

1. Select the **End By**option in the **Report End**dropdown.
2. Select **7/17/2024**in the **Date** field.

**The following example is a weekly recurring appointment that repeats on *Monday and Thursday of every week* and *ends after 5 occurrences.***

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-weekly-sample-1024x463.png)
Figure 63: Weekly Recurring Appointments - Example

#### Recurring Appointment - Monthly

To set monthly occurrences, follow the steps,

1. In the **Repeat**dropdown, select the **Monthly**option to schedule a monthly recurring appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-monthly-1024x470.png)
Figure 64: Figure: Repeat Dropdown - Monthly

1. Select the start date to start the monthly recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-monthly-start-date.png)
Figure 65: Repeat Monthly - Start Date

1. In the **Repeat Every** section enter the number of months you want the appointments to repeat and do the following,

- In the **On Day field** enter*the day number at which you want the appointment to schedule on specified months*.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-monthly-day-of-month.png)
Figure 66: Monthly Repeat Frequency - On Particular Date

For example, to schedule a recurring appointment on 12th of every month,

1. Enter *1 month(s)*in the**Repeat Every** field.
2. Enter *12* in the **On Day** field.

1. In the **On The** dropdown, select*the day number.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-montly-spefic-day-select-week.png)
Figure 67: Monthly Repeat Frequency - On Particular Day - Day Number Dropdown

1. In the **Day**field, select*the day.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-monthly-specific-day-day-of-the-week.png)
Figure 68: Monthly Repeat Frequency - On Particular Day - Day Dropdown

For example, to schedule a recurring appointment on the second workday of every month do the following,

1. Enter *1 month(s)*in the**Repeat Every** field.
2. In the **On The**field select the *Second* option.
3. In **Day**field, select the *Workday* option.

1. Set the end of the monthly recurrence in any of the following ways and click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save the recurring appointment.

To end the monthly recurrence after a specific number of occurrences, follow these steps:

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Occurrences**field, set *the number of occurrences.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-end-by-occurences.png)
Figure 69: End Monthly Recurrence - After Specified Occurrence

For example, to end the monthly recurring appointments after 5 occurrences, do the following,

1. Select the**End After** option in the **Report End**dropdown.
2. Select **5 Occurrence(s)**in the **Occurrences**field,

To end the monthly recurrence after a specified date, follow the steps,

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Date**field, select *the date*(in the format *dd/mm/yyyy)*after which you want the recurring appointments to end.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-end-by-date.png)
Figure 70: End Weekly Recurrence - After Specified Date

For example, to end the monthly recurring appointments after July 17, 2024, do the following,

1. Select the **End By**option in the **Report End**dropdown.
2. Select **7/17/2024**in the **Date** field.

#### Recurring Appointment - Yearly

To set monthly occurrences, follow the steps,

1. In the **Repeat**dropdown, select the **Monthly**option to schedule a monthly recurring appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-1024x470.png)
Figure 71: Figure: Repeat Dropdown - Yearly

1. Select the start date to start the monthly recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-start-date.png)
Figure 72: Repeat Yearly - Start Date

1. You can set the yearly recurrence of the appointment by any of the following ways,

Follow the procedure to schedule a yearly recurring appointment on a particular date of the year,

1. In the **ON** dropdown, select the month.
2. In the **Date** field, set the*date of month*.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-on-particular-date.png)
Figure 73: Yearly Repeat Frequency - On Particular Date

For example, to schedule a yearly recurring appointment that repeats on January 23 of every year, follow the procedure,

1. In the **ON** dropdown, select the **January** option.
2. In the **Date** field, set *twenty-three.*

Follow the procedure to schedule a yearly recurring appointment on a particular day of the year,

1. In the **ON The** dropdown select *the day number.*
2. In the **Day** dropdown, select *the day.*
3. In the **Month** dropdown, select *the month.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-on-a-particular-work-day.png)
Figure 74: Monthly Repeat Frequency - On Particular Day

For example, to schedule a yearly recurring appointment that repeats on third workday of July every year, follow the procedure,

1. In the **ON The** dropdown select ***Three***option.
2. In the **Day** dropdown, select the **workday**option*.*
3. In the **Month** dropdown, select the **July** month.

1. Set the end of the yearly recurrence in any of the following ways and click the **Save**![](https://voiptools.com/wp-content/uploads/2023/01/save.png)button to save the recurring appointment.

To end the yearly recurrence after a specific number of occurrences, follow these steps:

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Occurrences**field, set *the number of occurrences.*

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-repeat-end-after-occurences.png)
Figure 75: End Yearly Recurrence - After Specified Occurrence

For example, to end the yearly recurring appointments after 5 occurrences, do the following,

1. Select the**End After** option in the **Report End**dropdown.
2. Select **5 Occurrence(s)**in the **Occurrences**field,

To end the yearly recurrence after a specified date, follow the steps,

1. In the **Repeat End** dropdown, select the **End After**option.
2. In the **Date**field, select *the date*(in the format *dd/mm/yyyy)*after which you want the recurring appointments to end.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-repeat-yearly-repeat-end-after-a-date.png)
Figure 76: End Monthly Recurrence - After Specified Date

For example, to end the monthly recurring appointments after February 7, 2031, do the following,

1. Select the **End By**option in the **Report End**dropdown.
2. Select **7/2/2031**in the **Date** field.

### Edit Appointment

Follow the procedure to edit the scheduled appointments,

1. Click the scheduled appointment to open the **View Appointment**popup and click the **Edit Appointment**button.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-1.edit-appointment-view-appointment-1024x433.png)
Figure 77: Edit Appointment Icon

1. In the **Edit Appointment Type**popup,
   - Click the **Edit Appointment**option to edit only one appointment.
   - Click the **Edit Series**option to edit all the recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-3.-edit-appointment-series-or-only-appointment-1024x461.png)
Figure 78: Edit Appointment Type Popup

1. In the **Edit Appointment**popup, make the necessary changes and click the **Save** button to save your changes.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-2.-edit-appointment-edit-appointment-only-1024x461.png)
Figure 79: Edit Appointment Popup

The following examples show how to edit a single appointment or all recurring appointments.

Example of editing only the appointment.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-4.-edit-appoinement-only-example-1024x463.png)
Figure 80: Edit Appointment Only Example

Example of editing all the recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-5.-edit-series-example-1024x663.png)
Figure 81: Edit the Entire Recurring Appointment -Example

### Delete Appointment

Follow the procedure to edit the scheduled appointments,

1. Click the scheduled appointment to open the **View Appointment**popup and click the **Delete Appointment**button.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-delete-button-2-1024x463.png)
Figure 82: Delete Appointment Icon

1. In the Delete Appointment Type popup,
   - Click the **Delete Appointment**option to edit only one appointment.
   - Click the **Delete Series**option to edit all the recurring appointments.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-delete-series-or-delete-appointment-1024x461.png)
Figure 83: Delete Appointment Type Popup

## Site Settings Menu

The Site Settings feature provides the advantage of comprehensive customization, allowing you to personalize the application's branding. This includes adjusting the application header's gradient color, grid color, logo, and header title prefix. These customizations enhance the user experience by aligning the application’s appearance with your company’s branding.

### Customize Header Prefix

1. In the **Header Title** field, enter the text that you want the application to display as a ‘prefix’ for the existing title in the application header.
2. Click the **Apply**![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) button to save the header title prefix.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-site-settings-header-prefix-1-1024x507.png)
Figure 84: Header Prefix

#### **Customize Logo**

If you are uploading the logo for the first time then, follow the procedure

1. In the **Custom Logo** section, click the **Browse** button to choose a logo from your device.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-site-settings-broswe-button-1024x537.png)
Figure 85: Upload Logo - Browse Button

1. Select the uploaded logo from the **Select Logo** dropdown list.
2. Click the **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) button to save your changes.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-select-logo-dropdown-1024x471.png)
Figure 86: Select Logo Dropdown

If you have uploaded the logo previously, then follow the procedure,

1. Select the uploaded logo from the **Select Logo** dropdown list.
2. Click the **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) button to save your changes.

### Customize Header Gradient Color

In the Header Color section do the following,

1. Select the top color from the **Top Color** color palette. 

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-header-top-colour-1-1024x469.png)
Figure 87: Header Top Color Settings

1. Select the bottom color from the **Bottom Color** palette.
2. Click the **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) button to Save the settings.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-header-bottom-colour-1-1024x469.png)
Figure 88:Header Bottom Color Settings

### Customize Grid Color

1. From the **Grid Color** palette, select the color that you want to display for the grid in screens that display grid data
2. Click the **Apply** ![](https://voiptools.com/wp-content/uploads/2023/03/save.jpg) buttonto save your settings.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-grid-colour-1-1024x469.png)
Figure 89: Grid Color Settings

The final display of the web portal when all the changes are made,

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-output-edited-1024x516.png)
Figure 90: Site Settings Final Output

## Support Resources Page

This tab provides you with essential support resources for the 3CX Audio Scheduler. It includes the version number (18.0.39), contact email, live chat link, and phone number. This information ensures you can access technical support and assistance whenever needed. For more details on VoIPTools Support click here.

![](https://voiptools.com/wp-content/uploads/2024/07/screenshot-audio-scheduler-about-page.png)
Figure 91: Support Resources Screen

# Need Support?

You get quick answers to most of your inquiries in our online manual. If you prefer direct contact, we offer various support channels, including phone, email, live chat, and our helpful VoIPTools forums.

![](https://voiptools.com/wp-content/uploads/2023/05/24-hours-support-2.png)

## 24/7 Support Availability

Rest assured, our dedicated team is here to assist you around the clock, every day of the year. Whether you're based in the USA or India, we're ready to provide prompt responses to your technical queries.

![](https://voiptools.com/wp-content/uploads/2023/05/windows-log-event.png)

## Windows Event Log for VoIPTools Applications and Services

For troubleshooting any application errors, our Windows Event Log contains a comprehensive list of error messages, warnings, and informative notes related to all our VoIPTools applications and services. It's a valuable resource to help you pinpoint and resolve any issues you may encounter.

![](https://voiptools.com/wp-content/uploads/2023/05/forums.png)

## Join Our Forum Community

Are you looking to collaborate with other VoIPTools customers facing similar challenges? Our forum is the perfect platform to exchange ideas, solutions, and best practices. Join the conversation at: [**https://www.voiptools.com/community/**](https://voiptools.com/blog/)

![](https://voiptools.com/wp-content/uploads/2023/05/live-chat.png)

## Real-Time Live Chat Assistance

Got questions that need immediate answers? Our chat support team is available to assist you in real time. Just click on the Live Chat button located at the lower right corner of our website, and we'll acknowledge your queries right away.

![](https://voiptools.com/wp-content/uploads/2023/05/email-support.png)

## Efficient Email Support

To ensure a thorough understanding of your concerns, email us at ***support@voiptools.com***. Describe your issue in detail, and we'll get back to you within one business day with the support you need.

![](https://voiptools.com/wp-content/uploads/2023/05/phone-support.png)

## Reach Us by Phone

If you prefer to speak with a representative directly, you can reach us at +1 801-642-4655. Our attentive team is available to take your calls from 8:00 AM to 6:00 PM (Central Standard Time).

# Comprehensive support services:

![](https://voiptools.com/wp-content/uploads/2023/05/free-support.png)

## Free Support

If you've purchased our products through a VoIPTools Partner, rest assured that they provide first-level support at no additional cost. Partners have access to 100% free technical assistance and actively participate in the troubleshooting process.

VoIPTools customers enjoy access to our online manuals and receive support through emails (with responses within one business day) and live chat. However, please note that we do not provide remote server login assistance.

![](https://voiptools.com/wp-content/uploads/2023/05/paid-support.png)

## Paid Support

For a more hands-on experience, consider our "Installation Support" package. Our expert support team can log in to your servers, and install and configure all our tools. This comprehensive service includes setting up SQL Server Express and Internet Information Server if necessary. We'll work closely with you to tailor our applications to meet your requirements.

We're committed to providing top-notch support to ensure your VoIPTools experience is smooth and hassle-free. Contact us today, and let us assist you in making the most of our powerful tools!